Matt Talks Hospitality: Real conversations for innovative hoteliers

Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they s...

It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI. Learn more about the podcast here: https://hubs.ly/Q0350wrf...

Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect dat...

Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable. Learn more about the podcast...

Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption. Learn more about the podcast here: https://hubs.ly/Q0350wrf0...

Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes. Learn more about th...

Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover, and review. The overhaul included a new IT team, staff training to spot phishing, and tools like two-factor authen...

In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their perspectives on navigating the investment landscape and what to be focusing on for 2025. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hote...

Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role of revenue managers. They explore the shift toward total revenue optimization, the power of guest data, and reflect on what defines exceptional, future-focus...

The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to see what it takes to thrive in this new landscape. The takeaway? The industry must rethink education and hiring, placing greater value on curiosity, adapta...

We’re diving into ten powerful features of Mews that every hotelier should know about. From Apple Wallet integration for smooth key access to smarter guest profile management, these tools aren’t just flashy, they’re genuinely game-changing. Learn how AI tooltips and payment pre-auths can make check-in faster and easier, while dynamic pricing and automated workflows help boost revenue and cut out t...

Grab your popcorn and cozy chair for a special episode with Mews Founder, Richard Valtr. The two long-time friends and business partners chat about the original vision for Mews as a disruptor, how they earned early customer trust, and what it took to push through industry resistance. They discuss the importance of values, human connections and the future of Mews. And, if you've ever wondered about...

Matt sits down with Michael Fitzsimmons, VP of Growth at Mews. They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially the business card of the property. They explore how a strong, well-designed online presence can make all the difference in converting casual browsers into loyal, payin...

Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligence, and why creativity is key to building memorable, guest-first experiences. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 Meet Matt Welle,...

In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. Want to meet the hosts - follow our main page: http...

User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, cha...

In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand. Watch the video - https://www.mews.com/en/resources/matt-talks#ep25

In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen.. #mews #hospitality #hoteltech #hospitalitytech More content here - https://hubs.ly/Q03hC3m...

In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual t...

In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global bra...

Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every n...

In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant ga...

In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality. Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it! Episodes drop here first - https://hubs.ly/Q0350wrf0 Further reading - https://ww...

Upselling is a game-changer for boosting hotel revenue, but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training, he’s cover...

Matt reveals how embedded payments are transforming the guest experience—and your bottom line. He’ll challenge the way you think about pre-authorizations, show you why direct bookings are more valuable than ever, and share how to finally put an end to those frustrating chargebacks. Don't miss this game-changing lesson! Check out our main hub and video content here: https://hubs.ly/Q0350wrf0 #payme...