Mastering CS: Candid Leader Insights

In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: How to help customers with their challenges The disadvantages of having a sticky product Key metrics for customer success How to motivate your CS team The importance of prioritizing c...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, sat down with Mio Mattsson , the Head of Customer Success at AlexisHR. Mio tells us more about his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: ☑️ How to help customers with their challenges ☑️ The importance of data hygiene ☑️ Key...

In this episode, Anton Lagochniak , Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to help customers with their challenges How to structure the CS customer success team Key metrics for customer success The importance of the right tool stack for CS How sales and customer success should collabo...

Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates , the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What You’ll Learn: How to structure the CS team How to maintain a good relationship with sales Crucial skills for customer success profe...

In this podcast, ⁠ Irina Cismas ⁠ welcomes ⁠ Amy Newbury , Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: How to scale your CS department How to structure the CS customer success team What to prioritize in customer success The importance of the right tool stack for CS How t...

In our new episode, Irina Cismas , Head of Marketing at Custify, sits down with Alexandre Kinapenne , the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to have a growth mindset How to structure the CS customer success team What are the right skills for CS The importanc...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, sat down with Sara Arecco , the Head of Customer Success at Antavo. Sara talks about her amazing insights about her journey in CS, the challenges she overcame, and the strategies he implemented. What you’ll learn: How to have a growth mindset How to structure the customer success te...

We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas , Head of Marketing at Custify, sat down with Bérénice Carrega , Head of Customer Success at rzilient. Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she imple...

In this new episode from our podcast, Mastering CS, Irina Cismas , Head of Marketing at Custify, sat down with Violeta Yuste , the Head of Customer Success at Userguest. In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: - How to make sure your team is aligned - How to keep the team united even if you work remotely...

In this podcast, Irina Cismas welcomes Victoria Fritz , the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: - How to make sure your team is aligned - How to keep the team united even if you work remotely - How to maintain a good relationship with sales - Cruci...

In this episode, Irina Cismas , Head of Marketing at Custify, sits down with Chethan Kumar , the Head of Customer Success at Augnito. Chetan had an unbelievable journey, dropping off to school at 13 to support your family into leading major teams. In this podcast, he shares his experience, the challenges he overcame, and the strategies he implemented. What you’ll learn: - The most important roles...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Keishla Ceaser-Jones , Sr. Director and Partner Success at EAB. What you’ll learn: - 2023 in Customer Success conclusions - Customer success strategy insights - How to overcome CS challenges - Finding the right tools and tech for CS - Hiring the right people for your CS...

In our new episode, Irina Cismas welcomes with Gillian Taylor , Customer Success Director at Andgo Systems. Let’s discover Gillian’s journey in customer success. What you’ll learn: - The impact of Voice of the Customer programs - How to recruit the right people - CS team performance - How to choose the correct tools for CS - Learn from mistakes - Predictions for 2024 ---- With Custify, you can: ☑️...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing interviewed Matt Kelso , Director of Customer Success at Teampay. What You'll Learn: - Customer success in 2023 - Challenges in CS - Data shaping the CS strategy - Key metrics for customer success - Building the CS team - Selling CS internally - Choosing the right tools - Predict...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Laura Litton , Director of Success at LiveSchool. Let’s discover Laura’s journey in customer success and her insights for customer success managers. What you’ll learn: - How customer success looks in the education sector - Challenges in CS teams - How to choose the righ...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Parker Chase-Corwin , CEO & Principal Consultant at Xperience Alchemy. What You'll Learn: - Customer success objectives in 2023 - Challenges in CS - Alignment and understanding of the CS - Key metrics for customer success - Internal alliances between departments...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , our Head of Marketing at Custify, welcomes Tracie Zamiska , a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams. What You’ll Learn...

Welcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas , Head of Marketing at Custify welcomes Eleni Vorvis , Customer Success Leader & Consultant. Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry. What you’ll learn: - How to build your customer success strategy for 2024 -...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing discusses with Michael Boyd , VP of Customer Success at Vanta. Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion. What You'll Learn: - How custome...

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas welcomes Sadie Shepard , Advisor and Owner at SADESHEP. Let’s discover Sadie’s journey in marketing, sales, and customer success. What you’ll learn: - Ways to enhance customer experience - Key elements of a successful business - How to handle difficult customers - The challenges of improving CS processes - How to...

In this new episode of the Mastering CS podcast, Irina Cismas , Custify’s Head of Marketing, sat down with De’Edra Williams , a renowned Customer Success leader. What You’ll Learn: - The main challenges of CSMs - The importance of data in customer success - How to prove the value of CS - Important CS roles - How to recruit the right CS professionals - Essential KPIs for customer success - What to...

In our new episode of the Mastering CS - Candid Leader Insights podcast, host Irina Cismas , our Head of Marketing at Custify, sat down with Will Stevenson , Founder and COO at Onboard.io. Will shared more about his journey in the SaaS and B2B space. What You'll Learn: What to prioritize when you are starting out at a new company as a CSM The importance of both focus and multitasking in CS How...

For our new episode of the Mastering CS podcast, host Irina Cismas , our Head of Marketing at Custify discussed with Adam Smith , Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader. Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey. What you’ll learn: The key metrics to focus on in...

Today, Irina Cismas , our Host and Head of Marketing at Custify, is joined by John Paul Scoville , VP of Customer Success at Cinch. Join us as we deep dive into the challenges faced by customer success managers. You’ll discover more about building a great CS team and how you can juggle various CS tools. You’ll discover: What milestones to achieve in the 30, 60, and 90 days of your career as a CSM?...

Today, Irina Cismas , our Host and Head of Marketing at Custify, is joined by Parul Bhandari , Customer Success & Startup Leader, Advisor, and Speaker. Parul carved her path through the dynamic and evolving landscape of CS, starting from occupational ergonomist to pioneering a CS department in a SaaS startup. Join us as we explore the twists and turns of her career, the strategic planning of t...