Make Minutes Matter

What’s left when the title, the salary and the corner office go away? In Part 2 of this conversation on Make Minutes Matter, host Karen Gilhooly and John Janclaes, former CEO of Partners Federal Credit Union, get personal about leadership presence, workplace engagement and rebuilding your identity after a career ends. Karen opens with her own reckoning: the titles and the companies were what she d...

For 16 years, John Janclaes led Partners Federal Credit Union, built to serve The Walt Disney Company's cast members and employees. He took it from the bottom decile of industry performance to the top, where it stayed for a decade. In Part 1 of this three-part conversation on Make Minutes Matter, host Karen Gilhooly and Janclaes discuss how deep listening shaped Partners' mission, why he built a l...

Mike Terzian, CEO of Foothill Federal Credit Union, joins host Karen Gilhooly on Make Minutes Matter for a candid take on burnout, boundaries, and where AI fits into a healthy workplace. From the "digital sunset" to treating office days like a business trip, Terzian shares hard-won lessons on hybrid work, delegation, and responsible AI adoption. Gilhooly opens with her "digital sunset" framework,...

Before he became CEO of Foothill Credit Union, Mike Terzian helped run one of the most unusual financial institutions in the country: Partners Federal Credit Union, built exclusively to serve Disney's cast members, Imagineers, and employees worldwide. In this episode of Make Minutes Matter, host Karen Gilhooly sits down with Terzian to unpack how a marketing career led him into credit unions, what...

What does it really take to build a life you love? Should you leave a secure corporate job? How do successful leaders think about failure? What creates lasting relationships? And how do you discover work that genuinely energizes you? In this special Best Of episode of the Make Minutes Matter Podcast, host Karen Gilhooly brings together some of the most impactful conversations from past episodes fe...

Karen Gilhooly and Brie Temple, Chief Commercial Officer at Talkify, pick up right where they left off, and this time, the conversation goes even deeper. Brie opens up about what it actually takes to lead at scale, managing 2,500 outbound sales agents across international BPO operations, and the labor, safety, and cultural realities most leaders never see. She also gets candid about the partnershi...

In this episode of Make Minutes Matter, Karen Gilhooly sits down with Brie Temple, Chief Commercial Officer at Talkify, one of America's largest matchmaking platforms. Bri oversees every customer-facing function and leads with a philosophy rooted in human connection. Brie's path to the C-suite is anything but linear. She set out to become a marriage counselor, fell into sales, and climbed the rank...

In this episode of Make Minutes Matter, Karen Gilhooly continues her conversation with Sarah Murrow, President & CEO of Allianz Trade Americas, diving into a more personal side of her story. Part 1 explored the landscape (https://youtu.be/Omz0Gv9Wd6w). Part 2 focuses on the journey. Sarah reflects on her career, starting with a cold rejection from Allianz Trade (then Euler Hermes) in 2003, to rece...

Welcome to the first “Best Of” Episode of Make Minutes Matter! In this episode you will hear from a powerful panel of leaders and coaches who explore what it truly means to find purpose and fulfillment in your career. From aligning core values over mere job performance to the dangers of coasting through life on autopilot, our guests share raw personal stories and hard-won wisdom. Whether you're a...

In this episode of Make Minutes Matter, Karen Gilhooly sits down with Sarah Murrow, President & CEO of Allianz Trade Americas, for a candid conversation about what it really takes to build a meaningful, long-term career in a world that often rewards constant movement. Sarah shares her 22-year journey with one company, spanning continents, roles, and leadership levels, not as a story of staying put...

In this episode of Make Minutes Matter, Karen Gilhooly welcomes back John Paguaga for a candid conversation about knowing when it’s time to move on, whether from a long career or a role that no longer brings energy or impact. Together, they explore the moment when meaningful work begins to feel like obligation, and how self-awareness helps you decide whether to refresh your path or pivot before bu...

In this episode of Make Minutes Matter, Karen Gilhooly welcomes back John Paguaga for a candid conversation about recognizing when it’s time to step away from a decades-long career and navigating the uncertainty of what comes next. After more than 40 years in the workforce, John shares the moment he realized “the rat race needed one less rat,” reflecting on the kind of exhaustion that doesn’t come...

Make your next 30 minutes count with new episodes delivered to your inbox. Click here: https://karen-gilhooly.kit.com/makeminutesmatter1 In Part 2 of this Make Minutes Matter conversation, Karen Gilhooly continues her thoughtful discussion with Darryl Chiang, Director in Google’s Legal Department, shifting the focus toward growth, failure, and the evolving realities of modern legal careers. Darryl...

Make your next 30 minutes count with new episodes delivered to your inbox. Click here: https://karen-gilhooly.kit.com/makeminutesmatter1 In this episode of Make Minutes Matter, Karen Gilhooly sits down with Darryl Chiang, Director in Google’s Legal Department, for an honest and thought-provoking conversation about career fulfillment, pivots, and purpose. Darryl shares his unconventional journey fr...

Join us for part two of our engaging conversation with Zara and Sean from Watson and Young. In this episode, we delve into the importance of taking risks, entrepreneurial inspirations, and the journey of building a business. Learn how Zara's creative background and Sean's organizational skills played crucial roles in their success. We also discuss overcoming career ruts, managing anxieties, and th...

In this episode of Make Minutes Matter, host Karen Gilhooly interviews Zara Watson-Young and Sean Young from Watson & Young PLLC, an intellectual property firm based in New York City. They discuss their unique career journeys, highlighting the challenges and risks they faced in transitioning from less fulfilling law careers to creating their own successful practice.  Zara shares her initial passio...

In this episode of Make Minutes Matter, Karen Gilhooly sits down with Wayne Brown to explore the critical role of authentic networking in both personal and professional life. Wayne shares how focusing on authentic networking helped him build his successful company, The Walker Group. From starting with no clients to partnering with major banks and fintechs, Wayne emphasizes the importance of giving...

In this episode of Make Minutes Matter, Karen Gilhooly welcomes accomplished business professional and dear friend Wayne Brown. They delve into Wayne's journey from the early days of electronic banking to his current entrepreneurial ventures. Wayne shares valuable insights on embracing change, the importance of courage, relationships, and curiosity, and how his pioneering work in digital payments...

In this insightful episode, Karen Gilhooly sits down with Heather Bellini to discuss the transformative impact of AI in the workplace, strategies for effective leadership, and the importance of embracing change. Heather shares her perspective on integrating AI tools into the workplace, the importance of constructive feedback, and what personal and professional successes truly look like. Tune in fo...

In this episode of Make Minutes Matter, host Karen Gilhooly sits down with Heather Bellini, President and CFO of InvestCloud. Heather shares her fascinating career journey, from working at Lehman Brothers, Citigroup, and Goldman Sachs to her current role. They dive into the importance of mentorship, the value of feedback, and the nuances of transitioning from being an advisor to a doer. Heather di...

Join Karen Gilhooly for part two of her discussion with Dr. Brian Glibkowski, as they further delve into his Answer Intelligence (AQ) framework, designed to enhance communication in the workplace. Dr. Glibkowski explains the different types of answers—concepts, metaphors, theories, stories, procedures, and actions—that can be applied to 'what', 'why', and 'how' questions. Learn how proper communic...

In this episode, Karen Gilhooly sits down with Dr. Brian Glibkowski, to delve into the groundbreaking concept of Answer Intelligence (AQ). They discuss the AQ framework, its significance in communication, and its application in various contexts like education, workplace, and sales. Learn how understanding both questions and answers can elevate your influence and communication skills. Dr. Glibkowsk...

In this episode, Karen Gilhooly is joined by Bryan Schneider, the founder of Clear Sky Consulting, for part two of their conversation about the essential elements of effective leadership and team dynamics. Bryan shares his approach to building passionate and problem-solving teams, emphasizing the importance of servant leadership, mentorship, and continuous learning. They also explore the significa...

In this episode, Karen Gilhooly is joined by Bryan Schneider, the founder of Clear Sky Consulting. Bryan shares his insights on business strategy, transformation, and advancements in technology, especially within the payments industry. The episode delves into the importance of purpose in work, motivating teams, and simplifying processes for easier client integration. Bryan reflects on his extensiv...

In this episode of the Make Minutes Matter podcast, host Karen Gilhooly introduces her special guest, Ray Pendleton, a collaborator on her upcoming book 'The Three Bucket Leader.' Together, they delve into the book's key concepts, particularly the 'Three Bucket' philosophy designed to optimize time management and personal engagement.  The discussion navigates through the defining characteristics o...