Loss Prevention Magazine Podcast

Do you share information with law enforcement to improve safety in your community? Video is a valuable tool to help investigators review events and solve crimes, except these requests can be time-consuming and put a strain on your loss prevention and physical security resources. In the podcast, Genetec product manager Erick Ceresato talks about the latest technology solution to reduce time and cos...

Advance Auto Parts asset protection team selected a new exception reporting solution in early 2020. They were preparing to implement the technology when COVID-19 hit and changed the retail landscape. As an essential retailer, the company stayed open during the crisis and worked to deploy this new solution at the same time. In this podcast, hear Marc Patrouch, Dale Foster, and Matt Irwin of the Adv...

Consumer behavior is changing, and retailers need to be sure they have a clear line of sight into how those changes are impacting their business. As they reopen, challenges around satisfying demand, optimizing store operations, and protecting profits are intensified by the lack of a timely and accurate understanding of data behaviors. To appeal to customers in this “new normal,” retailers need a p...

As the retail world learns to adjust to the new normal amid the Covid-19 crisis, this podcast takes a look at three perspectives on what steps and ideas can be used for loss prevention and asset protection leadership to be successful. Listen to the discussion with Jason Jackson from Bass Pro Group, Keith Aubele of Nav1gate Group, and Grant Cowan with Salient Systems.

Retailers are facing a new wave of challenges as many return to business following the unprecedented COVID-19 crisis. One is an expected surge of organized retail crime (ORC) activity as retailers open their doors and return to business. Law enforcement agencies are facing their own quandaries as they forage through a sea of criminal activity while balancing order, protection, and safety. The cour...

The Retail Industry Leaders Association (RILA) annually recognizes technology innovation that supports the asset protection industry. Because their 2020 AP conference was cancelled due to the COVID-19 pandemic, they held a virtual competition for four startup companies innovating in the areas addressed in RILA's Total Retail Loss report. On this podcast, the four cutting-edge technology final...

According to the National Retail Federation’s 2017 Organized Retail Crime Survey, over nine in 10 responding retailers said that they believe their companies have been the victim of ORC activity in the past year. More than 25 percent of respondents believe that ORC gangs are exhibiting much more aggression as well. Major stakeholders in the fight against organized retail crime agree that it’s a ma...

In this episode, Jack Trlica, cofounder and managing editor of Loss Prevention Magazine, joins Dr. Read Hayes, director of the Loss Prevention Research Council (LPRC), to discuss the evolution of the LP industry over the past two decades, the launch of the the magazine in 2001, how the publication evolved from print to digital, and the response to the COVID-19 pandemic. This podcast was orginally...

Big Lots is one of the few retailers who has remained open during the COVID-19 crisis. In this podcast, Rob LaCommare, Big Lots’ vice president of asset protection and safety, discusses the lessons learned in the last few months as the retailer has seen more shoppers and sales, but also more areas of risk. LaCommare outlines how the company is leveraging technology to make faster and smarter decis...

Reopening our economy safely after COVID-19 is a global challenge. In this podcast, Greg Mummah, director of the Everbridge Center of Excellence, addresses some of the issues around reopening locations and engaging with fellow employees and customers, specificially related to communications and managing risk.

As retailers prepare stores for renewed foot traffic in the return to business on the heels of the COVID-19 pandemic, we need to consider that an increase in organized retail crime activity may result in an epidemic of retail crime as well. According to National Association for Shoplifting Prevention data, there was a significant increase in theft and ORC activity in the aftermath of September 11t...

COVID-19 has forced businesses around the world to adapt and in many cases to transform from their typical business model to now relying heavily on a variety of delivery models to attract and retain stay-at-home customers. While retailers are trying to adapt to the new normal of limiting the number of customers, enforcing social distancing, curbside pick-up, and other new measures, the challenge o...

Most retailers are used to short-term store closures for a holiday and even in a disaster like a hurricane, when we might be closed for a few days or a week. But rarely, if ever, have we all had to close for multiple weeks at time. During this unprecedented pandemic, there are many precautions you may not have considered as you plan your reentry strategy and begin to get back to business. What con...

So, you’ve been furloughed or displaced—now what? First of all, don’t panic. There are many across the country and across the world that are facing similar questions. Don’t wait. Find the resources available to you and get to it. This podcast features recommendations from three loss prevention recruiting and counseling executives who have a combined 75 years of experience to help you navigate the...

Report writing is a critical part of any loss prevention professional's job. When an incident occurs, whether it is a theft issue or an employee or customer injury, the details must be captured on paper. But not everyone knows how to write good reports. In this podcast, retail security analyst, former New York State investigator, and criminal justice instructor Liz Martinez provides an overvi...

Over the past decade, the National Retail Federation has recognized retailers and loss prevention professionals who donate their time and energy to give back to their communities. LP executive Melissa Mitchell has been part of the NRF committee that coordinated and presented these recognitions. In this podcast, she provides background on the Volunteers in Action program and highlights some of thos...

No retailer wants to watch someone walk in their store, grab merchandise, and leave the store without paying. But what happens if a store employee tries to stop them? Sometimes people get hurt or even killed. Over the years, the loss prevention industry has debated the benefits and disadvantages of physically stopping shoplifters. Today many retailers have a no-stop policy. In this podcast, season...

Spain has the fourth largest confirmed cases of COVID-19 behind China, Italy, and Iran. The impact to Spanish retailers started several weeks prior to the US. This live talk on March 20, 2020 with ALTO Spain Country Manager Todd Hooper provided North American asset protection and operations professionals insights into how the pandemic effected stores and customers and offered suggestions for impro...

Over recent years, the quality of local law enforcement services have been negatively impacted because of financial challenges. For the Albuquerque (New Mexico) Police Department, the answer to maintaining good policing was to engage the community through a public-private partnership. In this podcast, Chief Raymond D. Schultz and Karen G. Fischer of the Albuquerque PD explain how they accomplished...

Sponsored by Appriss – Retail executive and thought leader Tony D'Onofrio discusses his thoughts on artificial intelligence, facial recognition, gps tracking, and other significant technologies that are helping retailers protect product as well as improve operations to enhance the customer experience, improve revenues, and reduce shrinkage. LPM retail technology editor Tom Meehan and LPM medi...

The wine and spirits segment of retail is unique in the sense that few other goods available in retail stores are so tightly controlled or legislated. Alcohol distributors and retailers have to contend with a multitude of federal, state, and even local laws that restrict or control the sale of their products. It’s no wonder that your average retail liquor store has its share of headaches as it str...

LP Magazine's contributing writer Adam Paul takes a close look at BJ's Wholesale Club with Vice President of Asset Protection Charles Delgado and Executive VP of Club Operations Cornel Catuna. The discussion centers around the company's successful balance of excellent customer service, exemplary community relations, and extremely low inventory losses.

In the second part their discussion, Wicklander-Zulawski executives Dave Zulawski and Shane Sturman focus on building rapport and conveying respect across cultural barriers and the common problems and misunderstandings that can result in these types of interviews.

In part 1 of this discussion, Wicklander-Zulawski executives Dave Zulawski and Shane Sturman examine how investigators interviewing subjects from different cultural and language backgrounds can present difficulties that may negatively impact the outcome of the interview.

Listen to Patrick Kuhse tell his story of how he turned a very successful career as a financial planner, stockbroker, and entrepreneur into something far different. Through a series of poor decisions, he ended up becoming an international fugitive, was incarcerated in a Central American country, and served several years in US prisons. His experience helps listeners understand how successful execut...