Loop

In this episode of Loop, our host sits down with Ara Tucker — founder, board member and advisor with 20 years of experience across law, finance and health tech — to discuss navigating rapid scale and disruptive technology. She highlights why relying on early-stage "founder intuition" becomes a major risk at scale, emphasizing that companies must treat their internal operating infrastructure with t...

In this episode, William “Bill” Santana Li, founder and CEO of Knightscope, shares how his company is transforming one of the world's “least technologically advanced” industries — physical security. With over 4.2 million real-world autonomous operating hours, he reveals the infrastructure, philosophy and human-first thinking behind building machines that don't replace people but make them 100x mor...

In this episode, Damini Dhawal, Senior Executive and AI-Enabled Technologist, explains why the medical frontline is the hardest, but most critical, area for AI implementation in healthcare. She explores how to boost tech adoption, where robots shine and the right governance to, ultimately, keep humans in control.

Modern healthcare has moved beyond traditional institutions and practices as clinical technology puts well-being directly into patients' hands, according to Dr. David Albert, founder and Chief Medical Officer of AliveCor. In this episode, he explains how options like telehealth and AI-driven monitoring are making care more accessible and affordable. Dr. Albert discusses why streamlining routine ad...

External partnerships are a “force multiplier” for customer experience, according to Richard Pollin, Global Head of Vendor Strategy, Risk & Enablement, and VMO at Google, in a Loop podcast episode. Get his perspective on what it takes to build execution-driven partnerships and gain competitive advantage. Listen here. #BPOTransformation #SpecializedCX #CustomerExperience

In telemedicine, a single click can turn a customer into a patient. For HeliosX Group, delivering a unified healthcare experience means navigating the delicate line between convenience and clinical care. In this episode, Adam Lindsey, Director of Customer Service, HeliosX, discusses how shared organizational ownership and disciplined AI use can bridge the gap between service and safety. Discover h...

Sustained growth inside mature organizations depends less on chasing new ideas and more on disciplined execution, clear priorities and organizational alignment. In a Loop Podcast episode, Scott Payne, Chief Product Officer, talks about how this approach allows innovation to move forward without disrupting what already works. He explains why progress stalls when incentives, focus and customer clari...

Great support both solves customer issues and fosters customer loyalty. But what matters more than the results? On a Loop podcast, Rahat Nehal, VP of Global Support at Rapid7, shares why true service excellence is shaped by the quality of every interaction, not just the final outcome. Listen to the full episode: https://taskus.me/48c5dwI

In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around. Drawing on the company’s journey navigating com...

Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Federal Reserve Bank of New York, PwC, and Morgan Stanley, Jen shares how today's GRC leaders can earn a seat at the table by embedding trust, data, and customer alignment into strategic planning. S...