Kelsey Outram
LIFT Your Shop
The LIFT Your Shop podcast is a place to get insights from some of the most respected and outstanding auto repair industry experts around the nation. Kelsey Outram, CEO of LIFT Auto Repair Marketing and co-author of the book Drive More Business: A Step-By-Step Guide To Internet Marketing for Auto Repair Shops, hosts, and discusses all things that help lift your auto repair shop from marketing, staffing, culture, expanding, procedures, tech and more. With the insights shared in each episode, shop owners will learn how to grow their shop and be a leader in the automotive industry.
Author
Kelsey Outram
Category
Podcast website
Latest episode
Apr 28, 2026
Where to listen?
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Episodes
42 - Blueprint for Growth with Amanda Clements-Drake 16.06.2024 47:54
Join us for the latest episode of the LIFT Your Shop Podcast, featuring Amanda Clements-Drake, President and Co-Owner of C&C Automotive, as she lays out the blueprint for growth. This begins with building meaningful connections that foster mutual support and collaboration. Establishing accountability is essential, as it ensures that everyone remains committed to their personal and collective g...
41 - Secrets of Financial Success with Greg Sands 16.05.2024 47:48
In the latest episode of the LIFT Your Shop Podcast, "Secrets of Financial Success," we’re joined by Greg Sands from SRSANDCO. His insights shed light on the wealth of knowledge present within the automotive industry. Sands emphasizes the importance of seizing opportunities for growth and connecting with fellow shop owners. Above all, this episode resonates with the profound impact of un...
40 - How Leadership Drives Success with Eric Raber 24.04.2024 48:12
In this episode, we're thrilled to welcome Eric Saber, owner of ER Autocare, as our guest. Eric emphasizes the crucial step of grasping your vision, illustrating how it not only empowers leaders but also motivates others. He stresses the mandatory aspect of embracing accountability, citing it as a catalyst for continuous success, encompassing both triumphs and setbacks. Through Eric's insi...
39 - Cultivating Leaders in Business with Kevin Roth 17.04.2024 29:19
Join me with Kevin Roth, owner of Kevin's Auto Repair Service, as we explore the indispensable qualities of character, morality, and values that form the bedrock of effective leadership. In this episode, we champion the belief that true leadership isn't just about authority; it's about the enthusiasm to grow, the humility to learn, and the resilience to adapt. Kevin shares invaluable i...
38 - Why Business Relationships Matter with Phil Webster 03.04.2024 1:00:58
Phil Webster, multi-shop owner of Webster Tire & Auto Service and of Shop Fix Academy, highlights the indispensable value of business relationships in the auto repair industry and how these connections lead to success. Building strong relationships is crucial for fostering trust, reliability, and ultimately, business growth. Phil continues by sharing that discipline in taking action is the fir...
37 - Giving Cars Weekly with Matt Carlson 13.03.2024 47:15
Discover Matt Carlson's inspiring journey from software developer at Microsoft to founder of Fix It Forward Auto Care in the latest episode of the LIFT Your Shop Podcast, "Giving Cars Weekly." Despite lacking an automotive background, Matt's passion for cars drove him to create a nonprofit initiative providing transportation solutions for those in need. Learn how Fix It Forward A...
36 - Why Employers Value Integrity Over Experience with Keith Dennis 28.02.2024 48:28
We recently had the pleasure of hosting Keith Dennis, owner of KD Auto Repair, on this episode of the LIFT Your Shop Podcast. Keith's journey from a passionate technician to owning three successful auto repair shops is not just inspiring; it's a masterclass in customer service, humility, and strategic growth. In this episode, Keith dives deep into the essence of his business philosophy: pr...
35 - Navigating the Depths of Knowledge with Jason Rousseau 08.02.2024 36:15
Join us in our latest episode of the LIFT Your Shop Podcast as we dive into the remarkable journey of Jason Rousseau, the owner of Pro Automotive. Jason shares his testament to resilience, strategic growth, and the power of letting go to move forward.
34 - Embracing the Transformative Force of the Law of Attraction with David Marks 18.01.2024 35:45
David Marks from Quality Auto Repair Tire Auto Sale is our guest on this episode of the LIFT Your Shop Podcast. We take a deep dive into the importance of financial acumen in running a successful enterprise, stressing that having a clear vision of what one wants is pivotal. The magic happens when clarity in goals aligns with the efforts put into the business.
33 - Unveiling the Power of Narrative with Bryce Evans 03.01.2024 37:25
Bryce Evans discusses his journey in the auto service industry and how he transitioned from being a journalist to finding his purpose in this field. He emphasizes the importance of sharing knowledge, helping others, and not being afraid to be authentic.
32 - How Grease Runs in the Family with Jonathan White 13.12.2023 47:17
Embrace the journey of leadership as a perpetual evolution. Continuously refine your qualities, uncover your motivations, and leverage them to propel your growth and success. Sit down with Jonathan White from Phil's Pro Auto Service to learn how he stimulates personal and professional growth within his shop.
31 - Mastering the Customer Journey at Your Auto Repair Shop with Darrin Barney 25.10.2023 50:35
In the competitive realm of auto repair, Darrin Barney, from Elite Worldwide, emphasizes the paramount importance of delivering an exceptional customer experience. From the first contact with a client to the concluding moments of car delivery, Barney explains the significance of warm, friendly interactions and setting a positive tone. His insights reveal that by aiming for a high closing ratio, ma...
30 - Benefits of Joining Associations and Attending Training Expos with Sheri Hamilton 11.10.2023 32:46
In this episode of LIFT Your Shop Podcast, we're joined by a true expert in the field, Sheri Hamilton, representing MWACA/Vision Expo. We explore the incredible advantages of becoming a part of professional associations and making the most of training expos. Learn how professional associations can be your secret weapon for career growth. We are inspired by real-life success stories and how She...
29 - Direct Mail Do's and Don'ts with Philip Tringali 14.09.2023 46:51
In this episode of LIFT Your Shop Podcast, Philip Tringali, from Echo Advertising, an expert in the field, provided invaluable insights on "Direct Mail Do's and Don'ts." Join Philip as he shares essential tips and pitfalls to avoid when utilizing direct mail marketing strategies. Whether you're a seasoned marketer or new to the world of direct mail, this episode is a must-lis...
28 - How to change the auto repair industry with Lucas Underwood 31.08.2023 54:50
In this episode of LIFT Your Shop Podcast, Lucas Underwood, owner of L&N Performance Auto Repair and host of the Changing the Industry Podcast, delved into the intriguing topic of "How to change the auto repair industry?" Join Lucas as he shares his insights and experiences, offering a fresh perspective on transforming the landscape of auto repair. Discover innovative strategies, ins...
27 - The Accountability Process for Auto Repair Shops with Eric Twiggs 17.08.2023 41:09
In the latest episode of LIFT Your Shop Podcast, Eric Twiggs from Automotive Training Institute tackled "The Accountability Process for Auto Repair Shops." With extensive experience in the field, Eric outlined how implementing a structured accountability process can enhance efficiency, teamwork, and customer satisfaction within auto repair businesses. Tune in now and elevate your busines...
26 - Modernizing Your Auto Repair Shop's Online Appointment Experience with Steven Fafel 02.08.2023 22:03
In this episode of LIFT Your Shop Podcast, join us as we welcome Steven Fafel, Co-Founder at AutoOps, to discuss the importance of modernizing your auto repair shop's online appointment experience. In today's digital age, customers expect convenience and efficiency when it comes to scheduling appointments. Steven shares invaluable insights and practical tips on how to streamline your shop&...
25 - Connecting with the Younger Workforce of Auto Repair with Cecil Bullard & Jimmy Lea 12.07.2023 1:14:15
In this episode of LIFT Your Shop Podcast, we sit down with Cecil Bullard and Jimmy Lea from The Institute for Automotive Business Excellence to dive deep into the topic of connecting with the younger workforce of auto repair. As the automotive industry evolves, it's crucial for shop owners and managers to bridge the generation gap and effectively engage the next generation of technicians and...
24 - How to grow to your Auto Repair Shop to 12+ locations with Brian Bates 21.06.2023 1:07:48
In this episode of LIFT Your Shop Podcast, we welcome Brian Bates, the founder of EAS Tire and Auto, who reveals his proven strategies for growing your Auto Repair Shop to 12+ locations. Brian, an industry expert, shares valuable insights on marketing, scalability, team building, and cultivating strong customer relationships. Join us to gain actionable tips from Brian Bates, the driving force behi...
23 - Work/Life Balance from a Multi-shop Owner, James Church - LIFT Your Shop 07.06.2023 41:53
In this episode of LIFT Your Shop Podcast, James Church from Oxford Automotive, talked about work/life balance from the perspective of a multi-shop owner. He shares his insights and experiences on successfully managing multiple shops while maintaining a fulfilling personal life. Discover practical tips, effective strategies, and valuable lessons that will inspire and empower you to strike the perf...
22 - Video Storytelling for your Auto Repair Shop with Patrick Egan 10.05.2023 36:50
In this episode of LIFT Your Shop podcast, Patrick Egan from Spark Interactive emphasizes the importance of incorporating video into your marketing strategy for improved audience engagement and search engine rankings. He offers tips on creating and optimizing video content to enhance your online presence and drive business growth. Don't miss out on the valuable insights and tips provided in th...
21 - Inbound vs. Outbound Marketing 03.05.2023 53:27
In episode 21 of the LIFT Your Shop Podcast, Ryan Hillenbrand, owner of Urb's Garage, talked about the difference between inbound and outbound marketing. Gain valuable insights and tips from his experience in effectively using these strategies to attract new customers and grow his business. Don't miss out on this essential knowledge for any business owner in the auto repair industry. Tune...
20 - The Million Dollar A Month Shop with Joe Adams and Todd Hayes 12.04.2023 45:14
In this episode of LIFT Your Shop Podcast, Todd Hayes and Joe Adams, of Adams Automotive, talked about how a small auto repair shop, turned into a million-dollar a month business. They will share their journey of starting out with just a few tools and working on weekends to grow their business. They'll also talk about the unique 3-day program they offer to train their staff and provide excepti...
19 - Effective Remote Leadership and Management with Michael Rosenberger 05.04.2023 51:29
In this episode of LIFT Your Shop Podcast, Michael Rosenberger, owner of Tommy's Hi Tech Auto and a certified coach at Shop Fix Academy, talked about how he was able to pull-off an effective leadership and management skills from afar while juggling his work as a business coach and an owner of multiple shops. He also puts an emphasis on how hiring the right people with right attitude helped him...
18 - Setting Up 401K's For Your Shop with Tyler Hunt 28.03.2023 37:29
In this episode of the LIFT Your Shop podcast, Tyler Hunt of Soltis Advisors, discusses the significance of having 401Ks, and when you would be a deterrent to potential employees if you don't have one. He also talks about how set it up easily for your auto repair shop. Learn more about 401Ks by tuning in to our new episode!
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