Letting & Estate Agent Podcast

Estate agency doesn’t always have the best reputation, but Miranda Menzies from Northampton is on a mission to change that. In this inspiring conversation, she shares how she’s bringing authenticity, empathy and professionalism back to the UK property market, challenging industry norms, promoting strong leadership, and showing how a mindset shift can turn rejection into opportunity.

Discover how to tackle the UK’s £1.7 billion rent arrears challenge. Letting consultant Julie Ford unveils little known council and charity funds that help tenants pay rent and stay in their homes. Learn how to access this support, work with housing departments, and prevent arrears from escalating. A must for agents who want to protect landlords, support tenants, and strengthen the UK property mar...

Being a woman in business isn’t always easy, especially in the UK property market. In this episode, I chat with Lucy Noonan, a powerhouse in buying, selling, and letting estate agencies. Lucy shares her journey, from overcoming imposter syndrome to leading with empathy and tackling multi-million-pound deals. Tune in for honest insights, lessons learned, and practical advice on thriving as a woman...

UK Property Market Weekly Update - Week 43, 2025 Myself and Alice Bullard, boss lady of Nested, look at the UK property market for the week ending Sunday 2nd October 2025. ✅ New Listings * 27.5k new properties came to market this week, down as expected from 29.3k last week. * 2025 weekly average: 35.6k. * Nine year week 43 average :29.1k * Year-to-date (YTD): 1.53m new listings, 1.5% higher than...

Being different can be your greatest strength. In this candid interview, estate and letting agent Patsy Day shares how her journey as a black British woman has shaped her career in the UK property market. She discusses overcoming preconceptions, proving doubters wrong, and turning challenges into opportunities. Patsy also offers empowering advice for young black and Asian professionals, showing ho...

Are property portals just for leads, or can they help you win more listings? Richard Hayes, COO of Zoopla, shares how UK estate agents can use portals strategically to grow their business. From understanding lead types to boosting brand visibility, he explains how tools like Prospect Plus and targeted marketing can turn impressions into instructions, helping agents convert leads into listings and...

In this episode, I chat with former estate and letting agent Anton Plackowski from Tamworth about one of the UK property market’s biggest issues: poor communication. Anton shares real experiences of missed appointments, lost sales, and frustrated clients, plus the simple tools agents can use to fix it. From WhatsApp to automation with a personal touch, discover how better communication can boost s...

Estate and letting agents across the UK are under pressure, with fees down by around £1,000 per property since before the financial crash. In this podcast, Richard Donnell, Research Director at Zoopla, breaks down what’s driving the squeeze and how agents can boost revenue. From smarter marketing and client targeting to better conversion strategies, he shares expert insights to help agents not jus...

The Renters’ Rights Bill is transforming the UK property market, and letting agents must be ready. Inventory Base’s Operations Director, Siân Hemming Metcalfe, explains why strong, fact based evidence is vital for protecting agencies, landlords, and tenants. From ending Section 21 to boosting transparency, she reveals how documentation, risk assessments, and expert inventories can de-risk and futu...

In this episode, lettings expert Julie Ford reveals why success in property isn’t about bricks and mortar; it’s about people. She explores how great communication, modern tools like WhatsApp, and understanding both landlords and tenants can transform your business. Julie also discusses the impact of the upcoming Renters’ Rights Bill and how agents who prioritise people will thrive in the evolving...

What are the biggest challenges facing estate and letting agents today? Shanice Gandhi, Commercial Director at Moss Properties in Doncaster, joins us to discuss standing out in a crowded market and building the right team. She shares how lifestyle led video marketing, investing in training, and using virtual assistants have transformed her business. Tune in for fresh insights on leading a successf...

Miranda Menzies, an experienced independent estate agent from Northampton, explores why some homes linger on the market. She explains the difference between overvaluing and overpricing, why it happens, and its impact on sellers and agents. Miranda shares practical tips on accurate valuations, maintaining client trust, staying in touch, and turning missed opportunities into sales. A must listen for...

Thinking of buying a letting or estate agency? Lucy Noonan, founder of Atomic Consultancy, shares six key tips for agents looking to acquire a business in the UK property market. With over 11,000 registered buyers, she reveals how to define your search criteria, assess businesses beyond profit, and build the right advisory team. Learn to manage risks, integrate smoothly, and grow your agency confi...

Is Your Lifecycle Content Truly Performing? Estate Agents, Listen Up! If you’re a UK estate or letting agent using the Lifecycle system, this episode is for you. Mark Burgess explains why the right content isn’t just nice to have, it’s what transforms your system into a high-performance machine. Discover why local, tailored updates outperform generic blogs, how personalisation drives engagement, a...

Ever wondered what it really takes to sell a letting or estate agency? In this episode, we chat with former Tamworth agent Anton Plackowski, who shares what he learned from selling his own business. From systemising and knowing your numbers to delegating effectively, Anton reveals how to future proof your agency, boost efficiency, and increase value, all by running your business as if you’re ready...

Artificial intelligence is reshaping property, but is it a threat to estate agents and portals? Richard Hayes, COO of Zoopla, explains how AI is enhancing rather than replacing portals, offering smarter searches, personalised alerts, and richer insights. He highlights the importance of structured data and a strong portal experience, showing how agents can use AI to gain an edge in the competitive...

Behind every successful letting agent is a network of unsung heroes, suppliers, contractors, and service providers, who keep the industry running. Siân Hemming Metcalfe explores how recognising these contributors and building stronger relationships can boost your agency’s efficiency, flexibility, and reputation. Learn who truly drives the UK lettings sector, why supplier recognition matters, and p...

Could mediation be the key to navigating the new Renters’ Rights Bill? We speak with Julie Ford, letting agent consultant and trained mediator, about how a mediation first approach could transform landlord-tenant relations. With over 500 mediations under her belt, Julie explains how mediation saves time, reduces court cases, and delivers fair outcomes for all. Discover how agents can embrace media...

£25K for a Branch Manager - is that really enough? In this episode, Andrew Seldon, MD at Belvoir and former senior figure at LMAN, tackles one of property’s toughest issues: poor pay and low morale. We explore stagnant salaries, long hours, and why commission models fail. Andrew offers straight-talking advice on asking for a rise and knowing your worth, while business owners hear why staff are lea...

Richard Donnell, Research Director at Zoopla, explains the key bottlenecks slowing the property market, from repeated data collection and anti-money laundering checks to mortgage and conveyancing delays. He explores how better consumer education, streamlined data, and closer collaboration between banks, solicitors, and agents could speed up sales. Learn why focusing on essential information and “t...

Mark Burgess: The Man Behind the AI Revolution in Estate Agency In this final episode of our five-part series, we explore the journey of Mark Burgess, the bold thinker reshaping the UK property market with technology. From founding Iceberg Digital to creating the LifeCycle CRM, Mark shares how AI can drive real growth when agents commit fully. He discusses the mindset that separates leaders from t...

Join Miranda Menzies, a self-employed estate agent in Northamptonshire, as she explains why she only works with zero week contracts. By refusing long term ties, Miranda builds trust, stands out from the “typical estate agent” stereotype, and relies on word of mouth rather than social media. Discover how honesty, flexibility, and people skills keep her business thriving and why sometimes, less real...

Running an estate agency can be thrilling, but exhausting. In this episode, Lucy Noonan, founder of Atomic Consultancy, shares her journey from corporate estate agent to business owner, revealing the highs, pressures, and personal sacrifices behind success. She talks openly about avoiding burnout, the loneliness of business ownership, and why true achievement balances health, family, and ambition....

Why are so many letting agents failing to train their teams properly? Property consultant Julie Ford joins us to uncover the truth behind one of the industry’s biggest problems. From financial fears to bad habits and low standards, Julie reveals how poor training damages reputation, compliance, and service, and what can be done to fix it. Tune in for insights that could transform your agency.

UK Property Market Weekly Update - Week 40, 2025 Welcome to the 40th UK Property Market Stats Show of 2025, your weekly YouTube ‘TV programme’ on the UK housing market. This week, I’m joined by Iain White, ex Romans boss and Estate Agency Coach & Thought leader, as we unpack the key headlines from Week 40 (ending Sunday 12th October 2025). ▶️ Watch on YouTube: 
https://youtu.be/pdI9zsr-fq4 🔍 Key...