Let's Talk Dispatch

This week I had the pleasure of speaking with Vanessa Lewis, former dispatcher turned emergency management and Business continuity. Let me tell you, Vanessa has done it all, and she has moved across the states to chase opportunities. Vanessa is a beautiful example of life after dispatch and how the things we do in this unique line of work can translate to the private sector or another industry. We...

Last week Michigan State University was another institution added to the list of schools that have experienced a shooting. As a youth, I vividly remember the columbine school shooting and how it felt so foreign; now, school shootings are something children are trained to react to. As an adult and now a dispatcher, I have sat through active shooter training, been prepped on my department’s procedur...

This week I am joined by Angela Johnson. Angela has over 18 years of experience in the dispatch field, working at many levels, from a supervisor, CIT trainer, and peer support member. She is now a Licensed Professional Counselor and a Ph. D. candidate whose dissertation study focuses on 911 dispatchers and compassion fatigue. We looked deeply at compassion fatigue, compassion satisfaction, and sel...

From farm girl to soldier to 911 professional. This week I am joined by Eda Beams and her wealth of knowledge from working in this field and her love for the technology that is moving this industry forward. Eda speaks on her experience in the field, her current role with Motorola, and life after dispatch. You can connect with Eda via |Facebook: facebook.com/eda.beamsLinkedIn: linkedin.com/in/eda-b...

This week's episode features former NYPD Captain Christian Gulotta. Before retiring, Christian led the department's Radio communication division at New York City 911. That experience motivated Christian to continue to impact and support dispatchers after leaving the communication center. Ten-4 Consulting, Christian's company, is committed to helping agencies improve 911 staffing levels, employee a...

This week I am joined by 911 Dispatcher and Amazon Best Selling Author Phillip Tomasso. We talk about their dispatcher career, and their newest book Nothing Good Happens After Midnight: Confessions of a 911 dispatcher. Search Nothing Good Happens After Midnight on Amazon to purchase a copy, or follow this link! Purchase Here! Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Medi...

I love connecting with dispatchers, and I also love volunteering my dispatch friends to come onto the show with me. In this week's episode, I am joined by current dispatcher Caity, a former coworker, and friend. We talk about our experience working at a larger agency, how we handle tough calls, and one of the most complex parts of the job, waiting for help to arrive. Make Sure to Visit our Partner...

On this Week's episode, I got a two-for-one special with San Jose Police Departments Tonia Riles and Laura Lopez. They talk to me about their department and the culture they are building, their experience over the years, collateral opportunities offered through their department, and so much more! If you are interested in a career in dispatching and are in the bay area, check out their department b...

In this Week's Episode on Let's Talk Dispatch, I am joined by @helpfortheheadset Shannon Polito. We have an excellent discussion about her journey and her company, Help for the Headset. ⁠⁠Make sure to give her a follow on Instagram at | @helpfortheheadset⁠⁠Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't...

Every day I get to save lives, a gentle reminder from my guest's husband regarding the work we do answering 911. This episode was so refreshing chatting with Gudrun who has over 20 years of experience and is still thriving in this line of work. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to su...

This week I am joined by Casey Rives, who has entered the private sector after spending many years in dispatch. Casey shares her experience as a dispatcher, their journey into the private sector, and the importance of having someone to talk to about the calls we hear in this line of work, even the ones you don't think are weighing on you. Make Sure to Visit our Partners Prepared at Prepard911.coma...

In this week's episode of Let's Talk Dispatch, I was joined by a familiar name and face in the dispatch world, Jim Marshall, Co-Founder of 911 Training Institute. Jim and I talked about anything and everything you can think of and answered some questions submitted by you folks listening. This is one you won't want to miss. Connect with Jim at | Info@911training.nethttps://www.911training.netMake S...

Join me as I chat with Ivan Whitaker of MD Ally. Ivan has years of experience in this field and has been speaking on issues regarding the world of 911 and numerous topics. We had a wonderful chat about their experience, burnout, and the services MD Ally is providing. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispa...

This week on Let's Talk Dispatch, we are discussing ergonomics and the importance of chairs in the dispatch center. Helping me with this discussion today is Joel Vento from Concept Seating. Join us as we discuss the focus on the reality of use in the dispatch center and learn how Concept Seating has partnered with the Denise Amberlee Foundation for the Golden Headset Award. Follow on Instagram | @...

This week on Let's Talk Dispatch, we are discussing meal prepping to a better you! Angela Borges, the co-founder of The Healthy Diary, joins me to talk about her three-phrase meal prep framework, sharing her journey to a healthier self and tips and trips for the busy worker or folks who do not enjoy cooking! Follow Ang at @the_healthy_diary_Reach out by email | info@thehealthydiary.coVisit their W...

This week on Let's Talk Dispatch, I am Joined by Theresa Carcioppolo.911 Dispatcher, reptile wrangler, and children's book author! Theresa has taken her passion for reptiles and 911 dispatching and created some wonderful resources and education opportunities for the community! Purchase Can I call 9-1-1 now? On amazon today! All proceeds benefit Theresas reptile rescue!check out www. Scaleyaddictio...

This week on Let's Talk Dispatch, I am joined by Francisco Lozada of the Memphis Police Department's Emergency Communications Bureau. We talk about advice for dispatchers for different phases of their careers and a tough early call. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and...

This week on Let's Talk Dispatch, I am joined by Andrea King-Smith from Carbyne. Andrea is a former dispatcher for the Las Vegas Metropolitan Police Department who has taken her years of experience as a dispatcher over to Carbyne as a Certified Customer Success Manager. In this role, she is helping this excellent company continue its mission of relentless innovation and connecting emergency servic...

This week on Let's Talk Dispatch, I am joined by the ENP Queen Kris Nichols! I gave her this title because she is passionate about continuing her education in 911 and helping entry levels succeed in her center! You can find Kris creating informative handouts to assist those (like me) chasing their ENP certifications and resources to help CTOs. Find Kris on Linkedin here | https://www.linkedin.com/...

Amy Patin joins me on this week's episode of Let's Talk Dispatch. We talk all about empowering leaders in our centers and creating positive environments! Find More Resources at http://www.theraspydispatcher.comYoutube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQInstagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_linkFacebook | https://www.facebook.com/theraspydi...

Hannah reached out to me wanting to come onto the show after using my resources to get hired with a department, and after three weeks, she decided to exit from the training. We need to continue talking about how to improve the entry levels of experience from day one, so we can reduce turnover and decrease the dispatcher shortage. Find More Resources at http://www.theraspydispatcher.comYoutube | ht...

On this week's episode of Let's Talk Dispatch, I am joined by Jennifer Prince. After 20 years of service, Jennifer retired, and only a year passed before she returned to dispatching with a new agency. Five months after she returned to dispatching, a 15-year-old boy opened fire at her home high school, and her former agency was one of the responding agencies. Jennifer and I discuss critical inciden...

Courtesy of California Chapter of NENAFor the past two years we have been working to promote the passage of workers compensation benefits to dispatchers for easier access to Post Traumatic Stress Injury treatment. We are pleased to report to you that the bill we have sponsored, SB 284 (Stern), has successfully been approved by the Legislature and is pending action from the Governor. He now has the...

This week on Let's Talk Dispatch, I am joined by my academy mate Maylani Mcghee. We talk about our journey through the hiring process, trying to stay employed through the academy, and the job as a 911 dispatcher. Find More Resources at http://www.theraspydispatcher.com Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ Instagram | https://www.instagram.com/theraspydispatcher/?utm_m...

In this week's episode, Edie Devilbiss (@ediedevilbiss) talks about checking in with our five gremlins and shaping good habits! Also, Edie is on Tik Tok ! and is trying to reach 1000 followers! Head over to Tik Tok and help her reach her goal! Check out the link in the bio for our latest episode and subscribe on apple podcast! Learn more by following Instagram: @ediedevilbissWebsite: shapegoodhabi...