Let's Talk Club Management

On this episode, we are thrilled to be talking to the 2022 Club Executive of the Year, Brett Morris. In November, Club Management magazine named Brett Morris, the 2022 Club Executive of the Year. A 22-year member of CMAA, he currently serves as the General Manager/Chief Operating Officer of The Club at Admirals Cove in Jupiter, FL. Morris has more than 32 years of experience in the club industry i...

The end of the year is here and finding your next job may be on the top of your 2023 to do list. In today’s job seekers’ market, how can you best prepare? On this episode, we are talking about what you should be looking for in your next job, team, and club with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Pa...

On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas and the latest update from the Dept. of Labor regarding the definition of “Independent Contractor”. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how t...

On this episode, we are talking metrics and CMAA’s recently released Universal Key Club Performance Indicators white paper. Specifically, the six Key Performance Indicators (KPIs) that encapsulate a high-level picture of financial health, including the major components of a club. This white paper is the result of the Universal Key Club Performance Indicators Task Force which was formed in March 20...

We’re back for round two with our friends from Pulsar Security, a CMAA Education Partner. We’re joined again on the podcast by Patrick Hynds and Duane Laflotte for the second part of our conversation on Cyber Security. In this episode we cover how clubs and companies in the hospitality space can be hacked, have important customer and staff information stolen, and see ransom demands. Duane and Patr...

“Thank a Golf Course Superintendent Day” 2022 was celebrated on September 13, and in this episode, we are thrilled to feature the team at Indian Valley Country Club in Telford, PA, to talk turf and more: Michael Giuffre, Golf Course Superintendent, and Eric Beck, CCM, General Manager. We hope you will join us in encouraging all golf lovers to thank their course’s superintendent for the valuable ro...

Cyber Security can be an alarming and intimidating topic. We are constantly hearing about companies in the hospitality space being hacked, important customer and staff information being stolen, and ransom demands. What about the club industry? Are clubs being targeted and what can clubs do to make themselves less vulnerable to attack? We went straight to the experts to answer these questions. We’r...

What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the private club industry in 2022. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. We’re joined on this episode by GGA’s Dr. Eric Brey, Ph. D. and Ben Hopkinson to discuss the findings of this report and dive in a...

Energy and burnout have been hot topics and CMAA’s Coaches are back this week to discuss the importance of being a manager of energy. Kevin MacDonald and Shelley MacDougall bring their signature expertise and wisdom to this conversation about how filling your cup and knowing what empties it can help you be a more effective leader, friend, and human. You can learn more about the benefits of coachin...

Life and career planning can feel overwhelming. But CMAA’s Coaches have joined us this month to discuss the importance of designing your future. Kevin MacDonald and Shelley MacDougall bring their signature expertise and wisdom to this conversation about how and why designing your future can lead to a more fulfilling and meaningful experience. They share tips and tools for adjusting your mindset an...

Annually, National Golf Day brings industry professionals to Capitol Hill to share the industry’s contributions and advocate for the legislative and regulatory issues impacting the industry. National Golf Day serves as the pinnacle advocacy event of the year for the American Golf Industry Coalition, formerly known as We Are Golf. The Coalition celebrated its 14th annual event on Wednesday, May 11....

May is Mental Health Awareness Month. And it is vitally important in an industry like the hospitality industry with long and irregular hours. In our research with our members on the guidance they are seeking on this topic, one of the questions is how managers/supervisors can assist individuals on their teams who may be struggling. How do they approach them? What does that conversation look like? B...

This week on the podcast we’re joined by David Porter, CCM, General Manager, and Jason Miller, Director of Golf Course Operations, at Greystone Golf and Country Club, Birmingham, AL. Nestled in the foothills of the Appalachian Mountains, Greystone is a community located in Hoover, AL, just southeast of Birmingham. Greystone is a gated community of executive estates that wind through two, 18 hold c...

In this episode, we’re joined by Jim Butler, Ph. D., CCM,CCE, PGA, CEO of Club Benchmarking. Jim’s background and experience in club management and data science led us to a great conversation about inflation and its impact on club operations. His perspective and insight helps make overwhelming and complicated data easier to understand and will allow our listeners to apply these lessons to day-to-d...

In this episode, we’re checking in with Gigi Ortiz and Kate Dauphinee, two of our student members from Niagara University. Gigi and Kate were the overall winners of this year’s inaugural Student Shark Tank competition, presenting their idea—a club staff training “subscription” box—at the 2022 World Conference and Club Business Expo. Kate and Gigi talk us through how they came up with this idea, ho...

After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2022 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. We're also joined by our newest National Team member, Kimberly Camp...

CMAA’s World Conference and Club Business Expo is just days away and we’re back with another preview of what attendees can expect in San Diego, CA. First, we’re joined by CMAA Team Members David McCabe, Kim Pasquale, and Jayne Ayers as each takes us through Conference education, the Member Services Pavilion, and the Networking Event – among other exciting things! Then, Kristen Hadeed joins us to p...

In our lead-up to the 2022 World Conference and Club Business Expo, we're focusing this episode on wellness. We're joined by Kim DeOrsey of Cause + Medic, Kim Marshall of S'well The Agency, and our colleagues Katherine Lord and Christina Krueger to discuss the current state of wellness and the fitness offerings that will be available to attendees at World Conference.

Happy 2022! CMAA’s World Conference and Club Business Expo is just around the corner. Let’s give you a preview of what attendees can expect in San Diego, CA. First, we’re joined by CMAA’s President and CEO Jeff Morgan, FASAE, CAE, to talk through his perspective on Conference and to share some of the things he’s most excited for. Then, Dethra Giles joins us to preview her session. Dethra is the Ch...

For the last podcast of 2021 we’re joined by our good friend and colleague Amilcar Davy, CMAA’s Director of Research. Amilcar shares with us the current state of research initiatives, specifically more about the upcoming Finance & Operations Report, and gives us some insight into what is coming next. We follow that up with a few important legislative updates from Melissa related to H-2B visas and...

We have a good problem in the club industry. Unprecedented member interest... it’s a new day for clubs. So how do you handle all of that interest if your club membership is at capacity and on a waiting list? This year we’ve focused on research across the 2021 episodes, so we’re turning to the data once again to answer this question. We’re joined in this episode by Jason Becker, CEO of Golf Life Na...

2021 is flying by and we're busier than ever at CMAA HQ. We're popping in this month to give listeners a short, but important, legislative update. Congress has been busy, too! We cover OSHA's recent COVID-19 Vaccine Rules, the end of the Employee Retention Tax Credit, and other news that will be important to keep top of mind as we move into 2022. We're then joined by Interlachen Country Club's GM...

We were so thrilled to sit down with Three Carpenter, CCM and Jackie Carpenter, CCM to discuss their new book People First: The 5 Steps to Pure Human Connection and a Thriving Organization. In this conversation, Three and Jackie talk to us about the key takeaways from their book and why putting people first and leading with care can help you create a positive, effective, and enjoyable work culture...

We're wrapping up the month of September (a little late) with a review and highlight of our Leadership/Legislative Conference! We're joined by CMAA President and CEO Jeff Morgan, FASAE, CAE as he shares some highlights from his State of the Association address, as well as Chris Clews - 80s Pop Culture aficionado and the featured leadership speaker from LLC. Listen to find out our favorite 80s movi...

Please join us in welcoming our newest CMAA team members, Kate McDevitt and Sonya Rome! Kate joined our team back in June as the Director of Web Content Administration. Sonya came on board in July as our new Manager of Certification. Both of our new team members chatted with us about their backgrounds and interests and what they are most looking forward to doing with CMAA. If you want to learn mor...