Let’s Laugh About It

What happens when a customer has a less-than-perfect experience... and it turns into one of the best marketing moments a brand could ask for? This week, we're breaking down the viral Good Girl Snacks x Alix Earle pickle jar moment and why the founders' response was such a customer experience win. We also take a "Shop With Me" approach, reviewing their website, signup flow, checko...

What happens when two ecommerce marketers stop pretending everything always goes according to plan? In this podcast swap of Let's Laugh About It and the DTC Podcast, Zoe sits down with Eric Dyck to talk about growing Cove Soda in the competitive better-for-you beverage space, building customer loyalty without relying on DTC, using AI to work smarter, and the business mistakes that taught them...

Today on the podcast, we're joined by Isaac Medeiros, entrepreneur, operator, and founder of Mini Katana and Kanpai Candy. Isaac is best known for building one of ecommerce's most unique brands, transforming a niche sword company into a viral content powerhouse with more than 20 million YouTube subscribers, billions of annual views, and a highly engaged global community. Along the way, he&...

A bad customer experience doesn’t just create an inconvenience, it creates a cost. In this episode of Let’s Laugh About It, we unpack the real price brands pay when experience falls apart, and why it’s harder to measure than most teams think. From confusing websites and unmet expectations, to wrong items shipped and no response from support. We’ve seen the aftermath firsthand.  If you’re a founder...

In this episode of Let’s Laugh About It, we’re introducing Camryn: Zoe’s EA (Executive Assistant) and unofficial glue of Inevitable Agency. Fresh out of college, Camryn stepped into a role where no two days are the same. From email and calendar management to last-minute PR box packing and unexpected office chaos. We also touch on startup life, building a healthy team culture, and the little things...

Zoe sits down with Emma Grove to talk about her unconventional path into marketing—from dropping out of college and working in hospitality to landing a role at Inevitable Agency. Emma shares how taking a chance on herself (with a push from her boyfriend) led her into customer experience (CX), where she learned the foundations of business, retention, and brand loyalty. She explains how working in C...

In this episode of Let’s Laugh About It, Zoe and Rachel break down the real difference between reactive support and proactive, brand-defining experience. From AI agents that can’t quite learn how to say “no,” to brands that win loyalty through transparency, to why your customers are forming opinions about you before they ever click “buy," this conversation goes deep.

Zoe Kahn sits down with Braven Grant for an honest, funny, and unfiltered conversation about growth, hustle, and mindset. In this episode, Braven - Founder & CEO of Gains (Gains in Bulk) - breaks down the real highs and painful lows of building a consumer brand: the early scrappy grind, what actually differentiates a supplements product, the operational mistakes that hurt (but taught the most)...

Today on Let’s Laugh About It, we’re joined by Seb Williams, founder of Ads by Seb, where he provides fractional growth marketing services to DTC brands doing $1–10M in revenue. Seb’s journey started in 2021 running Facebook ads for Pristine Auction before moving into the agency world, eventually leading media buying teams for brands like Thrive Causemetics and Dr. Squatch. In 2025, he went fully...

Ever wondered what it’s like to run a business that gives away free cars, experiments with AI, and still finds time to laugh about the chaos? In this episode of Let’s Laugh About It , Zoe chats with Sean from Ridge about making money, funny business moments, and how to stay creative through it all. 📲 Connect with Sean: Linkedin 📲 Connect with Zoe: Zoe’s Linkedin Inevitable Agencies Linkedin LLAI...

Zoe and Anne dive into the wild world of CX — where no two days are the same, the customers keep you guessing, and the best stories are usually the ones you can’t make up. From the wins to the weird moments, they talk about finding the humor (and humanity) in customer experience and why it’s never as straightforward as it seems. 📲 Connect with Anne: ⁠⁠Linkedin 📲 Connect with Zoe: https://www.ins...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with Ryan: ⁠LinkedIn⁠ 📲 Connect with Zoe: https://www.instagram.com/_zoekahn_/LinkedIn: ht...

Today we’re joined by Kris Moriarty, Senior Director of CX, Sales Enablement, and Special Projects at Epic Gardening and Botanical Interests — and author of The CX Blueprint. Kris has spent her career helping organizations unlock their teams’ potential, create supportive environments, and design customer journeys that fuel loyalty and growth. In this conversation, we’ll dive into how AI is transfo...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with Rachel: LinkedIn 📲 Connect with Zoe: https://www.instagram.com/_zoekahn_/LinkedIn: ht...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with Alice: Linkedin 📲 Connect with Zoe: https://www.instagram.com/_zoekahn_/LinkedIn: htt...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with MacCoy: https://www.linkedin.com/in/maccoy-merkley-95146815b/ https://x.com/maccoymerk...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/...

Find Rohit on LinkedIn⁠ Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: h...

Find Thomas on LinkedIn Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it) 📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: h...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/i...

Find Robyn on LinkedIn Find Sarah on LinkedIn Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/...

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

Join Zoe and Victoria as they dive into career pivots, swap hilarious customer service stories, and cover so much more in this can't-miss episode. Whether you're thinking of switching paths or just need a good laugh, this one’s for you! Check out G FUEL's CX Journey Use code at LLAI20 for 20% off G FUEL for yourself!! Thank you DTCx & Gorgias for sponsoring this video. Want a free...

From strategy to community-building, Zoe and Katelyn unpack the real work behind social media, the power of CX insights, and have fun with a quiz on customer reactions. Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made i...

In this special Chew On This x Let's Laugh About It episode, Zoe and Ron share funny stories, CX insights, and how Zoe’s consulting agency first began. Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of...