Legal Leaders Exchange

In this episode of Legal Leaders Exchange, join Jen McIver as she sits down with Vince Venturella, Christian Hartz, and Ciaran Flaherty to explore the realities of responsible AI adoption in legal teams. The panel examines how technology impacts the practice of law by breaking down critical topics like trust, data compliance, and the future of legal workflows. You will discover practical insights...

In this episode, we sit down with Dean Sonderegger to explore how AI is transforming the legal industry. From boosting efficiency and simplifying processes to leveraging data for smarter decision-making, Dean shares insights on how legal teams can stay ahead in a rapidly evolving landscape. Tune in for a forward-thinking conversation packed with practical takeaways for legal ops professionals and...

In this special episode, Jen McIver and Diana Flanders take you behind the scenes of ELM Amplify 2025, which took place in Orlando in November 2025.Through rapid-fire, podcast-style conversations recorded on-site, Jen captures candid perspectives from legal ops managers, litigation leaders, and technology specialists representing Citizens Bank, Popular Bank, Westfield Insurance, Santander, Marsh M...

In this episode of Legal Leaders Exchange, host Jennifer McIver sits down with Carlos Gámez of Wolters Kluwer Legal & Regulatory and Sinéad Kenny from Brightflag, to unpack the major themes that shaped the legal industry in 2025. The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shift...

In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon. This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunit...

What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans.  From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can...

Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr. Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed...

As AI becomes more embedded in the daily lives of legal departments, the call for robust regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape of AI regulations—from the EU AI Act to global compliance trends. We unpack what these changes mean for legal professionals, c...

In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This conversation explores how the solution was shaped by years of working closely with in- house legal teams and their law firms. With a foundation in both AI and human insight, LegalVIEW BillAnalyzer has grown into a tool tha...

In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian Jorgenson as they explore the journey of transforming the industry’s leading source of hourly rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform, LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and the benefits of a data-driven approach in t...

In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver engages in a thought-provoking discussion with Ken Crutchfield about the transformative impact of generative AI on the legal industry. The conversation centers around the findings of the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a significant five-year milestone. Look...

On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE Connectivity. This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department...

On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology Product Management, and Lisa Garcia, Associate Director of Customer Experience and User Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a game-changer for corporate legal...

On this episode, Jennifer McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria, and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of managing efficient outside-counsel relationships, stressing the relevancy of communication, trust, and relationships between both pa...

On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual l...

On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms...

In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.

On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum...

In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.

On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who h...

On this episode, Nathan Cemenska of Wolters Kluwer's ELM Solutions discusses the fundamentals of legal intake and triage, two legal processes that can bring efficiency and visibility to legal matter workflows inside legal departments. He is joined by Tiffani Hamilton-Huynh, Legal Operations Manager at DHL Supply Chain, and Stacy Lettie, Director of Legal Operations at Adtalem Global Education.

In this occasion, Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions, and Cheryl Cowley, Vice President & Director of Legal Administration at Santander, discuss the nuts and bolts of change management in corporate legal departments, why it’s so hard and why it’s so important to do it properly.

In this edition, Nathan Cemenska, Director of Legal Operations and Industry Insights and Jeff Solomon, Senior Director of Product Management for Wolters Kluwer’s ELM Solutions, discuss key insights pulled from the LegalVIEW® Data Warehouse around 2021 trends in vendor mix and total outside spend, which have seen a big impact across the entire legal operations industry. To read the latest edition o...

On this occasion, Jeff Solomon, Senior Director Product Management, Sharon Horozaniecki, Director of Operations for LegalVIEW BillAnalyzer and Michele Pratt, Associate Director for LegalVIEW BillAnalyzer, walk listeners through the basic and most important aspects of legal billing guidelines —and how defining and enforcing those guidelines can help organizations save millions of dollars, while hel...

In this edition, Nathan Cemenska, ELM Solutions’ Director of Legal Operations and Industry Insights, and Jennifer Phillips, Associate Director of Legal Operations and Business Relationships at Novartis, hold a frank, open conversation about the complexities of managing megamatters for one of the largest pharmaceutical companies in the world.