Leading for Business Excellence

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jade Wilcox, MD of Wilcox Limousines.  Tune in as Jade shares her experience of running the company after their improvement programme and the impact on the team’s confidence from having a strong plan in place. Listen to the full episode...

With an infectious enthusiasm for business excellence, Karen Leftley brings a wealth of knowledge and experience to the role of President of the British Quality Foundation. Under her leadership, every aspect of the much-valued membership organisation has been revamped, including a complete reimagining of the annual BQF UK Excellence Awards, with this year’s sold out event taking place on 5th Octob...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we’re joined by Suraj Patel, Director of Operational Strategy at Capital One, as he highlights the importance of knowing what ‘good’ looks like and breaking down the overall mission into smaller, more manageable goals. Listen to the full episode here:...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Katie Evans, Chief Marketing Officer at  Burger King UK, as she shares how strong supply chain relationships enable her team to remain agile. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-ex...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we join Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about deep work, reimagining collaboration and synchronous communication.   Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining.  Daniel discusses the influence of Gordon Ramsay and the lessons in leadership he learned from working in top restaurants and on luxury yachts.  Listen to the full episod...

“Organisations with management and leadership development programs are 32% more productive” - Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute (CMI) Packed full of eye-opening statistics, this insightful conversation revolves around the benefits of capable managers and the importance of effective leadership.   Describing one of the many ways in which the CMI...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we join Mark Beazley, Chief Executive of The Kennel Club, as he talks about the challenges of balancing the needs of funding customers and recipients in the charitable sector. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-th...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Joanne Humble, Global Head of Business Improvement at Catalent Pharma Solutions. In this clip, she emphasises the need to quickly make course corrections and build relationships with decision-makers to facilitate the successful im...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we’re joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power.  Linda shares her own personal journey from the lightbulb moment of realising the importance of Six Sigma, through...

As we navigate the changing landscape of work and the blurring of boundaries between home and office, it's more important than ever to find ways to create a sense of community and a reinvigorated attachment to place. Uniquely qualified to offer wisdom on how to achieve this, Professor Sally Mackey of The Royal Central School of Speech and Drama shares an array of project examples where a sens...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Claire Miles, former Chief Executive Officer at Yell.  Claire unpacks the company’s shift in focus through disruptive times, and how it affected strategic priorities. Listen to the full episode here: https://pmi.co.uk/knowledge-hu...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark.  Tim touches on the benefits of a servant-based approach and the need for leaders to set the tone and remove barriers.  Listen to the full episode here: https://pm...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years.  Tune in as Matt talks about empowering your team and overcoming out-of-date leadership models.  Listen to the f...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as she reflects on winning CQI’s prestigious Quality Organisation of the Year Award in 2022, after leading her team through a remarkable business transformation.  Listen to the full episode...

Packed with insights and reflections, Vince Desmond, CEO of the Chartered Quality Institute, shares his take on the key issues facing the Quality and Improvement profession. Listen in as we discuss the importance of purpose, and how rising customer expectations are driving the need for us all to step up our game.  We also dive into AI and digital technologies, with Vince highlighting both the chal...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  Highlighting the best insights, tips, and strategies for achieving excellence in leadership, tune in for valuable nuggets of wisdom that you can apply to your own journey. In our first minisode, Estelle shares her incredible experience of receiving five-star customer s...

Get ready to be inspired as Jon Manning shares his personal journey and how it led him to create Arthur Ellis Mental Health Support, a charity that is changing the game in mental health management.  He sheds light on the devastating impact of poor mental health in the workplace and provides actionable steps that individuals and organisations can take to support those who are struggling.  This epis...

In our most revealing episode to date, join us as Tom Greenwood, Group CEO at Helios Towers, talks about how Business Excellence is driving their growth in the telecommunications infrastructure industry in Africa and the Middle East.  He shares his advice on the three areas of focus that make a great leader, why we must keep learning, and crucially, how Lean Six Sigma is supporting them with their...

To a nation of dog lovers, The Kennel Club is a familiar name.  They are proud to be the UK’s largest organisation devoted to dog health, welfare and training, and host of Crufts, the world’s greatest dog show and celebration of man’s best friend. So naturally, we were thrilled when Mark Beazley, Chief Executive of The Kennel Club, joined us to talk about his work and explore some of the red threa...

Do you suffer from proximity bias?  Are you a time vampire?  And if we are now ‘zedonks’, how do we plan for working in a hybrid environment?  In this insightful episode of Leading for Business Excellence, Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, talks about leading the future of work. Spending most of her time collaborating with a variety of experts to imagine and...

Speaking shortly after attending COP27, it was clear that Emma Howard Boyd's early experience of living on a boat motivated her to combine her career with paying attention to our natural world.   So much so, she was awarded a CBE by Her Majesty the Queen in 2021 for service to the environment, and she continues to influence the field of climate change and sustainability through her various po...

One of the UK's most experienced change agents with a career in improvement spanning over 40 years, David Sheldon shares his impressive leadership journey. From early, instinctive and intuitive problem-solving, to establishing one of the UK's first public sector dedicated improvement functions, and later applying his skills in times of greatest need at the healthcare provider St John Amb...

When Jade became MD of Wilcox Limousines in June 2020, the system worked, but she could see that to remain a market leader, the organisation needed to adapt, and quickly.    By launching an improvement programme which touched every area of the business, Jade led her team through a remarkable business transformation, which culminated in achieving international recognition through the CQI’s prestigi...

"Don’t worry about the solution", Tim Schmeisser, VP of Commercial Transformation tells us, "that will come later.  First, we must talk about the problem".  Or should that be ‘the opportunity'? Through his technology-based career with companies including Unilever and Kimberly-Clark, Tim has mastered the art of simplifying complex problems to gain a real understanding of wh...