Leading for Business Excellence

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. Join Jamie Bowen, Head of ESG and Improvement at Chevron Group and PMI’s Susannah Clarke as they discuss the importance of empowering others to make decisions and take ownership. What steps can you take today to foster a culture of growth where your team feels confident in mak...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Emma Howard Boyd CBE, speaks with PMI’s Susannah Clarke about the impact of gender diversity on organisational performance. How does gender diversity enhance decision-making and innovation within your organisation? Listen to the full episode here: https://pmi...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams? Listen to the full episode here: https://pmi.co....

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this thought-provoking minisode, PMI’s Susannah Clarke and Karen Leftley discuss a crucial yet often overlooked element of professional growth: the power of a strong, supportive network. How are you investing in your network today? Listen to the full episode here: https://p...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join PMI’s Susannah Clarke in conversation with Ali Bolton about how apprenticeships have evolved beyond traditional school-leaver programmes to support professionals at all stages of their careers. Ali shares insights on securing organisational buy-in, maxim...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, as she shares why diversity is a key strength in her global teams. Laura discusses the value of in-country leads, the power of human connections, and how fostering an inclusive and engaging team...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join PMI’s Susannah Clarke in the studio with Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, as he challenges the conventional view of ESG practices as mere compliance and data reporting, advocating for its potential to create business value.  ...

Are you truly leading your teams or just keeping things moving?  Rethink how you lead, improve, and align your teams for success with our latest episode of Leading for Business Excellence. Ron Darnell, Senior Quality Manager at Siemens Energy Wind Power, invites us into his leadership journey, sharing the highs and the missteps that have shaped his approach to Operational Excellence. With a wealth...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Scores to vulnerability analysis, not only lifted score...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This episode features Paul Hayward from CooperVision as he shares how listening and engaging with team members at all levels has fostered a culture of curiosity to drive meaningful process improvement across his organisation.  Listen to the full episode here: https://pm...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we revisit our interview with Tom Greenwood, Group CEO at Helios Towers, as he discusses how the company is driving local community impact through education, digital inclusion, and initiatives to promote female representation in engineering. Listen to...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we revisit an early interview with David Callaghan, former Senior Vice President of Oracle EMEA and President of the British Quality Foundation until 2019. David shares how businesses can use their unique skills to make a lasting impact in their local...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares why effective change management and stakeholder engagement are key to driving sustained improvements. He highlights how leadership, alongside Lean Six Sigma methodologi...

To celebrate 40 years of PMI transforming goals into results, this episode of Leading for Business Excellence focuses on the key challenges our leadership team see: maximising inputs, fuelling growth and balancing value. Host Susannah Clarke is joined by Rich Seddon, Kate Smith, and Rebecca Seddon to have a frank and open discussion about the challenges organisations face, how they can redefine th...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effective. Listen to the full episode here: https://pm...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous Improvement as an energising and impactful way of...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, creating a more efficient and engaged work environm...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there’s no one-size-fits-all approach and underscores the power of embracing each organisation’s unique path to...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/e...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.   Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award.  Join us as he shares details of their three-year j...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodologies with automation and AI is transforming project...

Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)? Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowlin...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.   In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the vital role leaders play in fostering awareness, u...

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive community and the power of a clear purpose in mobilizing v...

Have you ever paused to consider how well you're truly listening?   In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence.   A customer-centric focus, prioritising improvement and impact has...