Leadership, Brand Strategy & Transformation - Minter Dialogue

Minter Dialogue Episode #192 — This interview is with Simon Sproule, CMO at the luxury car company, Aston Martin. It’s an iconic brand. In this podcast, we discuss the impact that digital has had on the company and on its marketing. We explore the recent Formula 1 partnership with Red Bull. Simon also shares with us insights on how Aston Martin looks after and works to engage its affluent customer...

Minter Dialogue Episode #191 — This interview is with Vincent Boyce, User Experience Principal at the Honeywell, $40B tech company whose mission is to make “our world cleaner and more sustainable, more secure, connected, energy efficient, and productive.” In this interview with Vincent, we discuss how Honeywell goes about defining and creating user experience, what makes for a great UX, some of th...

Minter Dialogue Episode #190 — This interview is with Megan Neale, Global Head of Engagement Centres for Unilever. She is also co-founder of a start-up, My Digital Customer, providing a solution to bridge the gap between contact centers and the digital channels. In this interview, we discuss how Unilever tackles the challenge of creating meaningful relationships with 400 brands and so many custome...

Minter Dialogue Episode #189 — This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the organization, the issues with customer care for a multi-brand environment and...

Minter Dialogue Episode #188 — This interview is with Charlene Li, principal analyst and MD at Altimeter Group (now part of Prophet). Charlene is a best-selling author, mega influencer on Linkedin, speaker and expert on leadership and business strategy. In this podcast, we talk about the challenges and keys to success in digital transformation, how to articulate the role of leadership throughout t...

Minter Dialogue Episode #187 — This interview is with Brian Solis, principal analyst at Altimeter. Brian is an anthropologist, futurist, author, speaker and bona fide global influencer in the world of digital. Brian has just published his latest book, “X: The Experience When Business Meets Design,” which places experiences as the core of the new brand. We discuss his new book and some of the impor...

Minter Dialogue Episode #186 -- This interview is with Jason Aplin, a serial entrepreneur and born disruptor. Jason is currently co-founder and EVP at PayX, an FDIC-insured white-label mobile wallet and and merchant processing that works in over 80 countries. PayX, a division of IFAN, is disintermediating the payments sector and has blazed an important trail in Denmark, helping to create one of th...

Minter Dialogue Episode #185 — This interview is with Chris Bates, Chief Security Officer at Bitland, an NGO that uses the blockchain technology to help register the cadastre of land, with a focus on African countries — specifically Ghana — for now. In this stimulating conversation with Chris, we unpack the blockchain and bitcoin technologies, unblock some of the preconceptions and misconceptions,...

Minter Dialogue Episode #184 — This interview is with David Ring, co-founder and VP of R&D at Colu, a blockchain technology platform for enterprises and developers providing a toolbox for building blockchain-based applications. Colu was selected as a Netexplo Award Winner for the 2016 Forum. In this interview we look at the blockchain technology, how it is developing, what are the challenges with...

Minter Dialogue Episode #183 — This interview is with AJ Brustein, co-founder and CEO of Wonolo, Work Now Locally, an on-demand staffing app that connects businesses with temporary workers. AJ was previously Global Senior Brand Manager at Coca Cola before leading the Innovation Accelerator at Coke where he created and then externalised Wonolo. An award winner at the Netexplo Forum, I hooked up wit...

Minter Dialogue Episode #182 — This interview is with Julie Legault, a designer out of MIT Media Lab, who makes scientific and technological innovations approachable to the public. With a background in interactive art and wearable tech, Julie founded and runs Amino Labs, where they have created Amino One, which she refers to as a tamagotchi for synthetic biology. A tamagotchi is a Japanese term us...

Minter Dialogue Episode #181 — This interview is with Chris Dessi, founder and CEO of Silverback Social, based out of New York. He is also the founder of the Westchester Digital Summit, an author and a frequent tv commentator and keynote speaker. In this conversation, we talk about Chris’ inspirations and convictions, how C-suite executives should better manage their personal brand, social media K...

Minter Dialogue Episode #180 — This interview is with Simon Barrow, a man with an illustrious career in brand management, agencies, who founded and ran People in Business for 21 years. Simon pioneered the notion "Employer Brand" and now helps businesses in their mergers and acquisitions, looking at those thorny people issues. In this podcast, Simon and I discuss today’s challenges of employer bran...

Minter Dialogue Episode #179 — This interview is with Lily Tse, founder of ThinkDirty App. Based out of Toronto, Lily has made it her mission to make transparent the potential risks that are hidden in the list of ingredients of cosmetic products. With a database of over 300,000 products, ThinkDirty will grade and rank each product based on carcinogenic and toxicological criteria. In this podcast,...

Minter Dialogue Episode #178 — This interview is with Massimo Fubini, CEO and founder of ContactLab, an Italian provider of digital marketing services with offices in five cities across Europe. Having evolved from email marketing services, ContactLab is now at the heart of the multichannel customer relationship challenge. In addition to having an extraordinary archive of newsletters over the years...

Minter Dialogue Episode #177 — This interview is with Nick Wheeler, founder, owner and Chairman of Charles Tyrwhitt, the privately-held men’s fashion brand, based in London. The story of Charles Tyrwhitt is loaded with great lessons learned and certainly is an example of how to evolve and thrive in these changing times. In this conversation, we discuss the challenges of moving from a catalogue bus...

Minter Dialogue Episode #176 — This interview is with Russ Shaw, serial entrepreneur, angel investor and founder of the Tech London Advocates, which is a community of over 2,300 volunteers keen to promote London as a thriving center for tech and entrepreneurialism. In this interview, we discuss the changing role of Facebook for breaking news, the importance of women in tech, how big companies and...

Minter Dialogue Episode #175 — This interview is with Michael Molinaro, COO for Human Resources & HR Transformation Lead at Barclays Bank. Michael, who was a speaker at HR Tech World 2015, leads the HR Technology function, taking Barclays HR into the future with new, emerging practice technologies for HR. In this conversation, we discuss the challenges of transformation at Barclays, how to spread...

Minter Dialogue Episode #174 — This interview is with Craig Newmark, a self-described nerd, Web pioneer and advocate of technology for the public good. Craig is also the founder of Craigslist, the classifieds site that is today 64th on Alexa’s global ranking, 11th in the US. Craig was kind enough to grant me an interview in which we discuss some of the endeavors in which Craig believes and has inv...

Minter Dialogue Episode #173 — This interview is with Matt Anderson, HR strategy manager at Jaguar Land Rover. After speaking at the HR Tech World 2015 conference, I caught up with Matt to discuss how Jaguar Land Rover approaches innovation from an HR perspective, the impact of disruption, challenges of recruitment for luxury automotive and how HR can help impact change within the organization. Me...

Minter Dialogue Episode #172 — This interview is with Heidi Spirgi, head of product and services at The Marcus Buckingham Company, providing research, tools and coaching for high performance leadership. In this discussion, we look at the role of leadership in driving change, the new role for Human Resources, establishing accountability, measuring performance, the idiosyncratic rater effect, women...

Minter Dialogue Episode #171 — This interview is with Caroline Rolfe, Global Director of Digital at ghd, providing premium hair styling tools — most notably hair straighteners — for hairdressers and consumers. Caroline has driven a very progressive digital strategy for ghd and in this interview shares with us some of the key components of ghd’s approach, including an inside look at ghd’s social me...

Minter Dialogue Episode #170 — This interview is with Jonny Campbell, founder and CEO of Social Talent, a fast-growing agency based in Dublin that provides specialised training for HR personnel. Jonny was the masterful emcee of the HR Tech World conference in Paris. Jonny’s a connected man who walks the talk. In this conversation, we discuss the challenges for HR teams today, some of Jonny’s top t...

Minter Dialogue Episode #169 — This interview is with Benoit Clement-Bollee, co-founder of Pop Up Immo Hong Kong, the first online marketplace in Asia for finding and renting short-term commercial spaces. As they describe it, PopUpImmo is Airbnb for commercial rentals. They essentially connect companies/brands with landlords to create pop up stores or concepts. In this discussion, Benoit and I dis...

Minter Dialogue Episode #168 — This interview is with Leon Ho, the founder of LifeHack.org, a site whose purpose is to share beneficial tips for life with over 20 million visitors per month. In this podcast, we discuss Lifehack’s business, its community, and get into the weeds about how Lifehack drives its content strategy and traffic. We talk about ad blocking, data analytics and, of course, prod...