LATE CHECKOUT - A podcast series by LANDED

In this episode of Late Checkout, Alex Mann meets with Loren Abraham, the Director of Ops at Grove Bay Hospitality Group. This in-depth discussion focuses on the evolving challenges in the hospitality sector, highlighting the struggle to acquire and retain knowledgeable staff who grasp fundamental business operations. Key topics include the impact of boutique operators and the influence of popular...

In this episode of Late Checkout, Matthew Davis, Director of HR at the Eastern Porter group, joins us to share his journey from working at Marriott to his current role. Discover the challenges of finding passionate hospitality professionals, the complexities of recruitment in a tight job market, and the importance of maintaining service excellence post-Covid. Gain insights into their unique approa...

Kent Johnson, the GM and COO of Baltimore Country Club, joins us to discuss the complexities of contemporary hospitality management. He discusses the pressing issue of staffing in private clubs, highlighting the scarcity of middle managers and the evolving expectations of new employees in a post-Covid era. Kent also sheds light on the unexpected surge in club memberships, its impact on club operat...

In this episode of Late Checkout, John D. Rankin III, Senior Director of Operations at Charter Foods, discusses the evolving challenges in managing a diverse range of restaurant franchises. He emphasizes the importance of effective people management, adapting to the needs of Gen Z employees, and the critical role of restaurant managers in shaping a successful team. Rankin also shares his approach...

In this episode of Late Checkout, Robert McCracken, Director of Venue Operations at Caesar's Entertainment, shares his unconventional journey from a military and biology background to the entertainment industry. He highlights the post-pandemic surge in entertainment demand and addresses the challenges faced, such as inflation, competition for consumer spending, and supply chain issues impactin...

In this episode of Late Checkout, Christian Hilty, Vice President of Operations at DeliverThat, recounts his progression from a contract driver to leading operations, emphasizing the role of technology in transforming the food delivery industry. He discusses navigating challenges such as diverse restaurant technologies and managing a growing network of contract drivers. This episode offers a uniqu...

In this episode, Alex Mann hosts Noall Silvester, a seasoned hospitality professional and Regional Vice President of Operations at Aimbridge Hospitality. Sylvester shares insights from his 22-year career, discussing the challenges and trends in the hospitality industry, with a focus on talent acquisition, guest service expectations, and workforce evolution post-COVID. Join us for an in-depth look...

In this episode of Late Checkout, we sit down with Ryan Day, a seasoned professional with over 30 years of experience in the hospitality industry, discussing his journey from managing full-service restaurants to his current role in hotels. Ryan shares insights into the challenges faced by the hospitality sector today, emphasizing the importance of the right people, culture, and proactive crisis ma...

As the hospitality industry navigates the post-pandemic landscape, traditional approaches to staffing and operation management are being re-evaluated. In this enlightening episode of Late Checkout, join host Alex Mann and industry veteran Chris Shatto for an in-depth exploration of the new dynamics shaping the sector. They delve into emerging challenges like workforce shifts, technological advance...

In this episode of Late Checkout, we sit down with Ryan Day, a seasoned professional with over 30 years of experience in the hospitality industry, discussing his journey from managing full-service restaurants to his current role in hotels. Ryan shares insights into the challenges faced by the hospitality sector today, emphasizing the importance of the right people, culture, and proactive crisis ma...