LATE CHECKOUT - A podcast series by LANDED

Join Anita Lane, Regional Director of Operations at Hotel Equities, as she explores her journey through the hotel industry, from her early days in accounting to leading operations across multiple states. In this podcast, Anita delves into the significance of building accountable leaders within the hospitality sector, her approach to mentoring general managers, and the evolving landscape of hotel m...

Join Angela Genaro Ruilova, Vice President of Talent and Development at Compass Group N.A., as she shares the strategic insights behind their ambitious talent expansion plan. Angela discusses the new 'Fuel Our Future' strategy aimed at increasing their workforce from 300,000 to 450,000 employees over the next five years, emphasizing the importance of maintaining company culture amid rapid...

As the hospitality sector enters its critical planning phase, Michael Mancke, a General Manager from Plantation Resort, Crystal River, delves into the complexities of managing in a unique Floridian environment. Traditional strategies in hospitality, often fall short in addressing the nuanced demands of a nature-focused resort. In this enlightening session, Michael discusses innovative approaches t...

Kenny Hom delves into his extensive experience in the restaurant industry, highlighting the critical role of diverse team dynamics and the significance of a strong employee foundation in enhancing guest experiences. This episode uncovers the strategic approach to menu simplification and its dual benefit of easing staff training while meeting guest preferences. Kenny discusses the shift towards a m...

Dive into a compelling conversation with Angela Rovano, Director of Operations at Healthcare Services Group, Inc., as she outlines the essential role of food services in healthcare settings. Rovano shares her transition from restaurant management to overseeing food service operations across numerous healthcare facilities, emphasizing the operational challenges and solutions unique to this sector....

Kalie Brackin, the dynamic Regional Vice President of Operations for Panera Bread, is steering the brand's ambitious expansion in Utah. With the opening of the first full-service location in Utah and several more in development, Brackin draws on a rich history of nurturing talent, a skill honed during her tenure with a Jimmy John's franchise. This podcast delves into her approach to identi...

Join us as Farrah Scott, the CEO of Trapper's Sushi, shares her inspiring journey from starting as a server to ascending to the CEO role within 11.5 years. Her story highlights the transformative power of hard work, dedication, and seizing opportunities within the hospitality industry. Farrah discusses the significance of internal talent development, emphasizing Trapper's Sushi's commi...

In this engaging discussion, Joe Madera, Regional Director of Hotel Operations at PEG Hospitality, delves into the evolution of the hospitality industry, underscoring the significance of adaptability, analytical prowess, and effective people management for General Managers. He explores the challenges and strategies around employee recruitment and retention, especially in the context of a post-COVI...

Dive into a compelling episode with Dave Gabelli, Director of Operations at J&A Foods, as he shares his experiences and strategies for managing a diverse portfolio of restaurant concepts. From tackling the intricacies of supply chain disruptions to the art of crafting a more efficient and guest-friendly menu, Dave's insights illuminate the challenges and triumphs of the restaurant industry...

Join us as Gary Gobin, COO of hiHotels, delves into the philosophy and operations behind a unique hospitality model that champions the independence of small hotel owners. hiHotels, standing distinct from traditional franchising giants, offers an innovative approach by focusing on conversions, sensible standards, and strong support without imposing heavy mandates. This episode uncovers how hiHotels...

Dive into a compelling conversation where Gerard Brown, President of Hotel Management and Consulting, unveils the transformative power of data in steering extended stay hotels towards operational excellence. With a unique journey from pastoral work to actuarial science, and finally into the heart of hospitality, Brown shares how his eclectic background equips him to harness data for insightful dec...

Leonard Hoops, President & CEO of Visit Indy, shares his extensive experience and the evolving role of Destination Management Organizations (DMOs) in promoting tourism and economic development. This episode delves into the challenges of workforce development, the importance of adapting to change, and the strategies employed by Visit Indy to enhance Indianapolis's appeal as a tourism and co...

In an insightful discussion with Jonathan Bogatay, President of Maine Course Hospitality, we delve into the core challenges and opportunities within the hospitality industry. Jonathan shares valuable lessons on navigating economic uncertainties, the crucial role of culture in driving organizational success, and strategies for addressing the labor market's evolution post-COVID. He highlights th...

In this enlightening episode, Dana Canalichio, the Director of Operations at FCM Hospitality, shares her journey in the hospitality industry, where she's played a pivotal role for over 15 years. Operating across 15 unique bars and restaurants under the umbrella of FCM Hospitality in Philadelphia, Dana discusses the challenges and triumphs of managing a diverse portfolio in a post-pandemic worl...

Jared Doob, the VP of Operations at Good Food Guys, which manages the innovative fast-casual restaurants MIXT and Split, shares the transformative journey these brands have embarked on, particularly through the challenges of the COVID-19 pandemic. In this episode, Jared discusses the evolution of the restaurant industry, the pivotal shift towards prioritizing internal talent development, and the s...

Park Dunn-Morrison, VP of Business Development at Fine Dining Restaurant Group, shares his journey from a ski season stay to becoming a culinary innovator in Jackson Hole. Starting as a busser, he rose through the ranks, eventually leading projects like Bovine & Swine Meats and Cream & Sugar Ice Cream. Park discusses the transition from restaurant management to creating and scaling unique...

Dive into the fascinating story of how Dillas Quesadillas transcended its origins from a college concept to a thriving QSR Plus chain, emphasizing the balance between rapid expansion and maintaining high-quality standards. This episode offers a rare glimpse into the entrepreneurial journey of Kyle Gordon, CEO and founder, detailing the innovative strategies, operational challenges, and the critica...

As the year winds down, professionals across various industries delve into reflective planning and career strategizing. This video features Chris Pearson's journey at Freddy's Frozen Custard & Steakburgers, an exemplary case study for those seeking to craft a strategic and aspirational career path in the hospitality sector. Beginning as a team member in a modest Kansas franchise, Chris...

On this episode of Late Checkout, Brian Herskovets, the Director of Franchise Operations for the Angry Crab Shack shares his journey in the restaurant industry, highlighting the importance of both education and hands-on experience. He discusses how the restaurant industry has evolved, especially in terms of hiring and retaining talent post-COVID-19. Brian emphasizes the need for a culture of inclu...

In this enlightening episode, Mark Alvarez, Senior Vice President of People & Culture at Raines Company, shares his invaluable insights on navigating the ever-evolving landscape of the hospitality industry. With a rich history that spans decades of experience, Alvarez delves into the core strategies for cultivating a people-first culture within hospitality organizations. He discusses the impor...

Join us in a compelling conversation with Douglas English, the CEO and Founder of Open Door Valet, LLC. Douglas shares his extraordinary journey from overcoming personal challenges to establishing a leading valet parking service with over 200 active valets and 50 accounts. He delves into the importance of humility, the adrenaline rush of valet parking, and the intricate balance of managing a wides...

Join us as Jonathan Weathington, CEO of Shuckin' Shack Oyster Bar, shares insights into how the brand has thrived by focusing on the in-person dining experience amidst a digital transformation in the restaurant industry. Starting as a customer and rising to CEO, Jonathan has played a crucial role in scaling Shuckin' Shack while preserving its core values of authenticity and customer connec...

Join us in an enlightening session with Peter Allen, the Executive Vice President of Operations at North Texas Bells. With a rich experience spanning 39 years in the restaurant industry, Peter delves into the nuances of leading a large-scale operation in the fast-food sector. He highlights the pivotal role of talent development and retention, underscoring the importance of aligning the company&#39...

In this episode, we dive into the evolving outdoor hospitality industry with Rachel Godbout, COO of Advanced Outdoor Solutions. Rachel shares insights on the transition from family-owned campgrounds to investor-driven models, emphasizing the impact of COVID-19 in attracting private equity into the sector. We discuss operational challenges, particularly in staffing, and the importance of adapting t...

Join us as James Nusbaum, CEO/Owner of Barry Bagels Franchise Holdings, shares his unique path from a teen working at Barry Bagels to spearheading its expansion as a thriving franchise. Discover how James transitioned from a "recovering lawyer" to leading Barry Bagels' growth, now with 16 locations and more in development across the Midwest. James delves into the challenges and strat...