KriseKompasset

In this episode, we explore Chapter 6 of "Interesseperspektiv på kriskommunikasjon" by Martin N. Ndlela (2019) , which focuses on the importance of stakeholder relationships in effective crisis communication and management . Building and maintaining good relationships with stakeholders is crucial for ensuring successful crisis management and restoring trust after a crisis. We discuss: Un...

In this episode, we explore Chapter 5 of "Interesseperspektiv på kriskommunikasjon" by Martin N. Ndlela (2019) , which focuses on the critical role of reputation management and stakeholder communication in crisis management . An organization's reputation is shaped by its relationships with stakeholders, and how it manages and communicates during crises can either enhance or damage it...

In this episode, we explore Chapter 4 of "Interesseperspektiv på kriskommunikasjon" by Martin N. Ndlela (2019) , which discusses risk management from a stakeholder perspective . Effective risk management is not limited to the pre-crisis phase but should be integrated throughout all phases of crisis management. Understanding stakeholder interests and involving them in the risk management...

In this episode, we explore Chapter 3 of "Interesseperspektiv på kriskommunikasjon" by Martin N. Ndlela (2019) , which focuses on issues management from a stakeholder perspective . Issues management is about identifying, analyzing, and responding to challenging issues before they escalate into crises. It involves understanding the needs and expectations of stakeholders and aligning organ...

In this episode, we explore Chapter 2 of "Interesseperspektiv på kriskommunikasjon" by Martin N. Ndlela (2019) , which delves into stakeholder management from a crisis communication perspective . The ability of an organization to successfully navigate a crisis largely depends on how effectively it communicates with its stakeholders during all phases of crisis management. We discuss: Stak...

In this episode, we explore Chapter 1 og 8 of the book "Interesseperspektiv på krisekommunikasjon" by Martin Ndlela , which provides an introduction to the importance of crisis communication and how modern society is increasingly vulnerable to various types of crises . The chapter emphasizes that crisis communication is a process that involves pre-crisis preparation, managing the crisis...

In this episode, we analyze Chapter 8 of "Ongoing Crisis Communication" , which focuses on the postcrisis phase , where organizations must evaluate their crisis management efforts, learn from mistakes, and maintain communication with stakeholders. The end of a crisis does not mean the end of crisis management; rather, it marks a transition to learning and preparation for future crises. W...

In this episode, we analyze Chapter 7 of "Ongoing Crisis Communication" , which focuses on the crisis response phase , where organizations must act quickly and effectively to mitigate damage and communicate with stakeholders. This chapter emphasizes that timely, transparent, and consistent communication is essential for successful crisis management. We discuss: The importance of a rapid...

In this episode, we analyze Chapter 6 of "Ongoing Crisis Communication" , which explores the importance of recognizing crises and the challenges organizations face in identifying them early enough to respond effectively . The chapter emphasizes that not all crises are obvious , and the ability to detect and respond to early warning signs can be the difference between effective crisis man...

In this episode, we analyze Chapter 5 of "Ongoing Crisis Communication" , which explores how organizations develop and implement Crisis Communication Plans (CCPs) to navigate crises effectively. A CCP is not a rigid script but a flexible guide that provides structure, roles, and communication strategies in high-pressure situations. However, a poorly designed or untested plan can do more...

In this episode, we analyze Chapter 4 of "Ongoing Crisis Communication" , which explores how organizations can prepare for crises before they happen . Crisis preparation is an ongoing process, not a one-time event, and organizations must continuously assess risks, train teams, and develop response strategies to minimize the impact of crises. We discuss: The six key steps in crisis prepar...

In this third episode of a series of 8, we analyze Chapter 3 of "Ongoing Crisis Communication" by T. Coombs, which explores the crisis mitigation process and how organizations can become more resilient to crises . The key to effective crisis management is not just response—it’s prevention and mitigation . This chapter introduces key concepts like red flags, risk monitoring, and crisis-se...

In this second episode of a series of 8, we analyze Chapter 2 of "Ongoing Crisis Communication" by T. Coombs, which explores risk as the fundamental basis of crisis management and communication . The best way to manage a crisis is to prevent it from happening , but effective crisis managers must also identify, monitor, and mitigate risks before they escalate. This chapter introduces key...

In this first episode of a total of 8, we explore Chapter 1 of "Ongoing Crisis Communication" by Coombs, which highlights why crisis management is essential for all organizations . The chapter emphasizes that no organization is immune to crises , and without preparation, crises can result in severe reputational, financial, and operational damage. From corporate scandals to natural disasters, crisi...

In this episode, we explore the afterword of Charles Perrow’s "Normal Accidents" , where he reflects on the evolution of high-risk systems and whether we have made progress in managing their dangers since the book's first publication in 1984. Despite major accidents— Bhopal, Chernobyl, the Challenger disaster, and countless industrial failures —Perrow argues that systemic risks remain unchanged or...

In this episode, we analyze Chapter 9 of Charles Perrow’s "Normal Accidents" , which asks the crucial question: How should society manage high-risk systems? Perrow proposes a three-tiered classification of these systems, arguing that some technologies are too risky to keep, others can be made safer, and some can be managed with minor adjustments. We discuss: Perrow’s three categories of...

In this episode, we explore Chapter 8 of Charles Perrow’s "Normal Accidents" , which examines three of the most advanced technological systems in human history —space missions, nuclear weapons, and genetic engineering. These fields represent extreme ends of risk , with space exploration having relatively low catastrophic potential, nuclear weapons carrying the ultimate destructive power,...

In this episode, we analyze Chapter 7 of Charles Perrow’s "Normal Accidents" , which explores large-scale earth-moving systems such as dams, mining operations, and earthquake-prone areas . Unlike nuclear power plants or petrochemical industries, these systems are generally linear and less complex —yet they can still lead to catastrophic failures, particularly when multiple systems intera...

In this episode, we analyze Chapter 6 of Charles Perrow’s "Normal Accidents" , which examines the maritime industry as a prime example of an "error-inducing system" . Despite technological advancements in navigation, communication, and ship design, marine accidents continue to occur at a steady rate , often due to economic pressures, human error, and systemic failures. We discu...

In this episode, we analyze Chapter 5 of Charles Perrow’s "Normal Accidents" , which examines aviation as a high-risk yet relatively safe industry . Despite its complexity and tight coupling, commercial air travel has continuously improved in safety. However, system accidents still occur , often influenced by production pressures, human error, and regulatory gaps. We discuss: Why commerc...

In this episode, we analyze Chapter 4 of Charles Perrow’s "Normal Accidents" , which examines the petrochemical industry as an example of complex, tightly coupled systems that experience systemic accidents . Unlike nuclear power plants, petrochemical facilities operate with lower public scrutiny and less regulatory oversight , despite their significant risk potential. We discuss: Why pet...

In this episode, we analyze Chapter 3 of Charles Perrow’s "Normal Accidents" , which introduces a systematic framework for understanding accidents in high-risk technologies . Perrow argues that traditional explanations for failures—such as operator error or poor maintenance—fail to account for the inherent risks of complex and tightly coupled systems . This chapter provides the foundation for his...

In this episode, we dive into Chapter 2 of Charles Perrow’s "Normal Accidents" , which critically examines nuclear power as a high-risk system . Perrow argues that while we have not yet experienced widespread catastrophic nuclear accidents, this is not due to inherent system safety but rather because we have not given the system enough time to reveal its full risk potential . We discuss: Why nucle...

In this episode, we introduce the concept of high-risk technologies and the inevitability of accidents in complex systems , as outlined in Chapter 1 of Charles Perrow’s book "Normal Accidents" . As technology advances and integrates deeper into society, the risks associated with tightly coupled and complex systems increase. Perrow argues that in such systems, accidents are not just possi...

In this episode, we explore the Norwegian Armed Forces' philosophy on leadership, known as Mission Command (Oppdragsbasert ledelse, OBL) . This leadership model is designed to empower subordinates, enhance adaptability, and ensure mission success in high-pressure environments . Leadership in the military is not just about authority—it is about trust, responsibility, and decisive action under u...