KHM Today

Welcome to a spooktacular episode of KHM Today. You may have to worry about the Monday blues, but not the Wednesday blues because we are LIVE every week!  Ashley Newton, our Halloween extraordinaire, filled in for Carolyn while she was out on her first river cruise. Never fear though, she joins us for a quick chat filled with fun and a little bit of learning.  In the spirit of Halloween, we cover...

Welcome back to KHM Today! This episode is all about learning new things and investing in yourself as a travel agent.   First up we have a new hire to our education team, Denise Deuker. She was brought on to our team because of her passion for Agent Profiler. Hear the tips and tricks she has to make yours successful.  GOGO Worldwide Vacations is here with two of their amazing employees to talk abo...

Hello, welcome to another fantastic KHM Today!  #AskKHMToday is back to answer the question: How do I delicately respond to a client when they allude to the fact that there is a recovery or sober situation? Find out some important questions to ask and tips on what to say and what not to say. Do you have a question you want answered on the show? Go to khmtoday.com and fill out our form! AmaWaterway...

Today we are celebrating National Tourism Day (09/27)! We have some exciting guests to talk about how we can do our part to keep the beauty of destinations alive. Here to talk about responsible tourism is Robyn Basso from the Hawaii Visitors and Conventions Bureau. Tourism is back to pre-pandemic levels. It is on us to make sure that the beautiful oasis that is Hawaii, stays that way for generatio...

Show Date: 9/21/2022 Happy last day of fall! This week’s episode features some great guests to kick off this new season.   First up we have Eben Peck, Executive Vice President, Advocacy American Society of Travel Advisors (ASTA) and Mark Meader, Senior Vice President Industry Affairs & Education (ASTA) to talk about the proposed DOT regulations that could have an impact on travel agents.   Ple...

Show Date: 09/14/2022 Welcome to this week’s episode of KHM Today! This episode is jam packed with marketing tips and tricks to get your travel business on the map. First up we are joined by our very own Amy Garner who is LIVE from Universal Studios to share what is going on. Trying to capture everything on your vacation can be stressful. Hear from Carolyn Sekerak and Annie Yu from the KHM Travel...

Show Date 9/07/2022 Welcome back to another exciting episode of KHM Today. We have talked about the importance of education and industry events in the past, but here at KHM Travel Group we offer our agents education events put on by our team of travel experts. Coming up in October we will be hosting Boot Camp 2.0, perfect for the higher-level agents. Hear from some of our agents as they talk about...

Show Date: 8/31/2022 Hello everyone. Now that the kids are back at school, it is time for us travel advisors to get back to learning too.  Tim Smith is back again this week to share some educational opportunities that are available.  Groups are a fantastic way to make money in the travel industry. However, there are important things to know before beginning and while going through the process. Her...

Show Date: 8/24/2022 Today is National Waffle Day! Dig in with us for another enticing episode! First up we have a KHM Travel Group foodie, Sara Rawlings. Hear about the various kinds of waffles around the world. Want more waffle inspiration? Check out this video: https://youtu.be/v5IRBsA3VcA Next, we are joined by Bob Miessler, Azamara Strategic Business Development Manager – North Central, who t...

Show Date: 8/10/2022 Today is National Lazy Day. Kick your feet up and enjoy another great episode of KHM Today.  First up, we have another What’s in Your Bag segment. Getting all your clothes and accessories to fit in your luggage can be tough. However, these ladies have figured it out and they can just use their carry on! Next up is Kristy Giragosian, Sr. Manager National Accounts with Virgin Vo...

Show Date: 8/03/2022 Carolyn is out cruising this week, but our very own Ashley Newton is here to give you the industry news and straight up fun!  Today we were joined by some fantastic guests. First up is a KHM Today regular, Carolyn Sekerak. In the spirit of going back to school, she talks about how to use the upcoming school year to market yourself and your business. Next up is a first-time gue...

Show Date: 7/27/2022 We are so grateful for all the friends we have made through our show. In honor of International Day of Friendship, hear from our very own Ashley Newton as she shares her experience of travelling with her besties.  Our next two segments are related to the recent holiday, Disability Independence Day. Hear from Karen Leopard from the Special Needs Group as she talks about the dep...

Show Date: 7/20/2022  Starting off this week’s show with some news. The CDC has dropped its cruise program. Find out what this means for travel agents and your clients.  Next up we have Ask KHM Today. What do you do, or how do you respond, when you find out a client has been working with another agent while working with you? Don’t forget you can submit questions to us at www. KHMToday.com!   Our f...

Show Date: 7/13/2022  This week we are LIVE from Destination Success. This event is all about networking and getting to know some of our amazing suppliers. Hear from Sandals & Beaches Resorts, Delta Vacations, and ALG Vacations as they talk about all the fun things going on with their brands.  Due to technical difficulties, please watch this video with Carnival Cruise Line, Disney Destinations...

Show Date: 7/7/2022  Carolyn is back this week to kick off our 75th show! The Team Talk this week features Marie Smith giving her thoughts on Delta Vacations, the Cayman Islands, Norwegian Cruise Line, and the flight situation.  Kirsten Sanchez, Director of the Carnival Independent Advisor Team joins us for the first time to play a game and put together a picture of fun!  Hear how to service the s...

Show Date: 06/29/22 Carolyn is out this week but our trusted Education Team Member, Matt Wahlgren, is hosting in her place. First up is Team Talk with Wanda and Virginia Ann. They discuss Expedia TAAP expanding worldwide and preparing your clients for the current flight situation and telling them to pack their patience.  Fall back in love with Las Vegas with Joel Peterson, Leisure Sales Executive...

Show Date: 6/22/2022  Today we are joined by two KHM Travel Group Agents Kiesha Lizaire and Vicki McFall to talk about how to get a return on your investment and grow your client list at events that are not necessarily travel related.  Wanda Thomas is back with another Expanding the Lens segment to talk about the significance of the holiday Juneteenth and highlight some important history. She also...

Show Date: 6/15/2022  Hear about the incredible experience of participating in the TLN EDGE Conference with KHM Travel Group Staff Carolyn Sekerek, Carolyn Orf, and Anita Pagliasso. They are joined by four amazing KHM Travel Group Agents Mylene Hollick, Toni Rath, Leigh Lee, Pat Chapple.  Matt Wahlgren was just a Distinctive Voyages Host with Princess Cruises in Alaska. Learn what this means and h...

Show Date: 06/08/2022  It's another great episode of KHM Today! First up is Team Talk with Wanda Thomas chatting about the travel mayhem happening this summer and what agents can do to combat it.   Anita Pagliasso, KHM Travel Group's Vice President of Industry Relations, joins Wanda and Carolyn to talk about their experience at the recent TPOC (Travel Professionals of Color) Conference. ...

Show Date: 06/01/2022  Hello and welcome to another episode of KHM Today!  News this week: Airports across the country continue to deal with delays, cancelations, and staffing shortages. This week in London the Queen's Jubilee begins (Carolyn is a huge fan of the Royal Family), celebrating the 70th anniversary of the Queen’s reign. USVI and Italy have opened completely to tourists.   Our firs...

Show Date: 05/25/22 Tune in to hear the latest cruising industry updates from Kelly Craighead & Charles Sylvia from CLIA, as well as first-time guest John Diorio of Virgin Voyages joining to discuss what sets Virgin apart.  Matt Wahlgren is back again to share his favorite wine experiences for National Wine Day. CLIA Membership: https://cruising.org/en/travel-agent-center/become-a-member  CLIA...

Show Date: 5/18/2022  Adam Kemerer, Director of Marketing Operations for Travel Leaders Network joins us to talk about Engagement, their award-winning loyalty direct marketing program.  Glinessa Gailliard, a KHM Travel Group Agent and attorney shares her thoughts on ways we can protect ourselves as Travel Advisors.  David Pritchard, Director of Health and Wellbeing for Apple Leisure Group gives so...

5/11/2022  Hello, dear viewers!  This week's episode starts out with a Team Talk with Matt Wahlgren and Pam Hassel in which we cover hidden gem destinations, Travel Weekly news, and how to best celebrate Eat Whatever You Want Day.  Michelle Lardizabal, Chief Sales Officer North America, and Katie Gerhard, Associate Vice President of Sales for Azamara Cruises join us next to talk about the inc...

Show Date: 5/4/2022  Team Talk with the Education team covered key KHM Travel Group Events, who should be attending, and what you will learn. See MyTravelAgentPortal.com, In-Person Events, for more information and to register.   Stephanie Lee from Host Agency Reviews joins us to discuss this year’s survey and gives some insights to the data. www. HostAgencyReviews.com   KHM Travel Agents can take...

Show Date: 4/27/2022  Joins us for a very special episode of KHM Today!  First, we have Team Talk and Ask KHM Today with our host Carolyn Orf and Wanda Thomas from our Education Team. Have a question for #AskKHMToday, submit it here: https://khmtravel.com/watch-khm-today/ Next up we have Patty Noonan from the Travel Institute sharing everything they have to offer travel agents.  Ashley Newton for...