Keep Smiling: The E-Commerce Customer Experience Podcast

Show notes:  SellerSmile.com/042 Tools and resources: -- USPTO Learning Resources -- SellerSmile  is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at  https://www.sellersmile.com/services/ -- Try  Help Scout  for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at  https://helpscout.partnerlinks.i...

Show notes: SellerSmile.com/041   Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at  https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at  https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for...

Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered...

Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered!  Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at  https://www.sellersmile.com/services/ -- Try Help Scout for your cu...

Show notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by  SellerSmile , your e-commerce customer service team since 2017.

Show notes:  SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT.  Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an...

What's next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by SellerSmile

This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelli...

In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone...

Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: https://www.sellersmile.com/033

Show notes:  sellersmile.com/032 This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile. We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service. Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect. Support the show! >>> Leave us a review and rating in...

Today I'd like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of  Kaspien . They're wonderful people and know a ton about Amazon customer service! Kaspien is "tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I've met some of their leadership and they've been an Amazon seller since 2008! They know their stuff. Th...

Show notes: sellersmile.com/030 In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature.  Here's a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand!   Show Links Amazon Brand Registry. VIDEO Screencast on YouTube: Contact Amazon Buyers from Customer Reviews on the Brand Dashboard. Support t...

Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart. Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCommerce. X-Cart works with more than 38,000 brands t...

Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020. These updates will change communication between sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run their businesses and represent their brands on Amazon. Michael and Tygh review Amazon's full update and annotate with their thoughts and comments along the way....

"Walmart Expands Its eCommerce Marketplace to More Small Businesses" June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace Show notes: sellersmile.com/027 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is pro...

We cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19. Show notes: sellersmile.com/026 Catch our first COVID-19 episode from 3/17/20 here: sellersmile.com/024 Catch our second COVID-19 episode from 3/27/20 here: sellersmile.com/025 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and th...

(Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including considerations for FBM and special announcements from the major e-commerce platforms: Amazon, eBay, and Walmart. Catch our first COVID-19 episode from 3/17/20 here: sellersmile.com/024 Show notes: sellersmile.com/025 Want to support the show?! >>> Lea...

We review how the COVID-19 outbreak is affecting our clients' e-commerce businesses, plus ways to prepare your support team to communicate supply chain disruptions to your customers. Show notes: www.sellersmile.com/024 Want to support the show?! >>> Leave a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? >>> Email us:...

Today's episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes in Amazon, textless Product Reviews + the Customer Service Rating (beta) feature found inside Buyer-Seller Messaging. Show notes: www.sellersmile.com/023 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please an...

Today's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019. Show notes: www.sellersmile.com/022 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling@sellersmile.com....

Tygh reviews Amazon's Holiday Guide with a screen share and a festive costume! Watch the video:  https://youtu.be/sqHct2DFQMw Show notes:  https://www.sellersmile.com/021

A preview of what we know about Amazon Brand Messaging and why it will be important to Amazon sellers. Show notes:  https://www.sellersmile.com/020

Today's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019. 1- FBA repackaging and refurbishment services required? (2:21)  2- Shopify Chat for iOS launched in August. (15:29)  3- "Enhanced Brand Content" is now called "A+ Content." (23:22) Show notes: www.sellersmile.com/019 Want to support the show?! >>> Leave us a r...

In our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University. In this conversation, we cover Ryan's background and experiences that led him to the work he does today and his opinions on how the science of decision making applies in the business world and to e-commerce merchants. Show notes: www.sellersmile.com/018 Wan...