Josh Bersin

After many dozens of conversations with companies and AI vendors about AI transforming work, I’m left with one burning question. If we actually succeed in automating all our work tasks, data analysis, coding, and content generation, are these systems truly able to replace humans? I”m left with a very simple answer: NO. And the reason for this is not that AI won’t keep getting &#8...

Yesterday the White House released The American AI Action Plan , a 28-page policy document which covers many of the most important national (and global issues) we face in the new world of AI. As I briefly discuss today, there are many fantastic policy positions in here (a few odd ones, but they’ll be worked out over time) and the bottom line is that the US Federal Government now has a deep u...

One of the most fundamental issues in business is “how we make decisions.” Should top management make all the decisions? Or should we let front-line staff collaborate and weigh in on company strategies. Well in the political sphere, we’re testing these two models out in real time. And as I discuss, the “democratic” model leads to economies with higher levels of growth...

Now that everyone is deep into AI transformation and flooded with personal productivity tools, it’s time to take a step back and consider “what new capabilities (not skills) do we need to thrive here?” Well after 60+ interviews and discussions with hundreds of companies so far, I want to share the four “big things” that drive success. These are the essential new skill...

This week Lightcast, one of the largest providers of people, jobs, and labor market data, acquired Rhetorik, a leading data collection company. Since this space has become highly strategic and ever-more essential to HR leaders (and it’s just getting more important with AI), I decided to try to explain the space . In this podcast I explain the difference between data collection companies, dat...

This week I had a variety of meetings with companies and looked at some new research on the impact of AI in the workplace. Despite all the positive things going on in the economy, a strong signal came back about fear. A large percentage of workers are fearful for their jobs and the impact of AI, so I unpacked the topic this week. (Note: this podcast was recorded on a long walk so it’s slight...

One of the most explosive changes in our new world of AI is this: every one of us can now “program” our AI assistants as if we were engineers. In other words, the “prompts” we conceive and use as queries are actually instructions, so we, as non-engineers (I am an engineer, but long ago), can now “program” and direct our AI friends to do what we want. Not only is...

Max Legardez Coquin is one of the most fascinating entrepreneurs I’ve met. His new company, Maki People , is likely to revolutionize talent acquisition, and then revolutionize much of talent management. In this interview I ask Max to explain his fascinating background and how he sees AI Agents revolutionizing the entire process of screening, assessment, and talent management. Maki People use...

In this episode I discuss our findings on AI systems architectures, and how they are going to completely change our HR Technology stack. As you’ll hear, I’m not predicting a quick disruption of $50+ billion in corporate software, but over the next decade we will see a quantum shift . (Quantum meaning “from A to B” not a gradual transformation.) Listen in and you’ll se...

This week we finished a series of events in Riyadh, Abu Dhabi, and Dubai and met with more than 100 company HR leaders. In today’s podcast I discuss the business and HR issues these companies face and more significantly give perspectives on the management culture in these fast-growing companies. We discuss AI transformation in detail and I also explain why the “mass layoffs” idea...

New research shows a level of pessimism we haven’t seen in a long time. While there are many reasons for this (politics, climate, economy, AI fears), we all need to do something about it. In this podcast I share the research and give you five important steps you can take to avoid, reduce, and eliminate pessimism at work. (Optimism, certainty, growth, citizenship, and empathy.) This framework...

Suzanne McGovern , CHRO of Ipsy , has many years of experience in consulting, HR, DEI, and business growth (PwC, IBM, Splunk) and now leads HR for a billion dollar beauty company. In this thought-proving interview, Suzanne explains how the CHRO role has now become an “outside-in” C-level role and how complex and “mission-centric” the CHRO role can be. Suzanne also believes...

This week I summarize my Irresistible Keynote and explain the five keys to building an AI-powered Superworker company. And as you’ll hear, they revolve around the value of people, not the value of technology. It’s funny how we think AI is “different” and we personify it. It’s basically a tech platform, and if you think about it that way you’ll be much better off...

Anshul Sheopuri , Executive Vice President, People Operations & Insights, Mastercard, talks with Kathi Enderes about the company’s method for using AI in HR. From Build vs Buy decisions and approaches to govern the roll-out of AI to specific examples of use cases, he explains how to use AI strategically across a fast-growing, tech-first company at the forefront of AI innovation—and he gi...

This is a fascinating conversation with Josh Newman , the Global Head of People Strategy & Experience, at WPP . WPP, the world’s leading advertising agency, has around 110,000 employees and a fascinating agency-specific organization around the world. Josh explains the business and operating model for WPP, and how it became an $8.1 Billion market cap business. Over the last year WPP&#8217...

Recent comments from Anthropic CEO Dario Amodei claims that we’ll have a “white collar bloodbath” in jobs and 50% of jobs are going away, leading to 20% unemployment. I believe this is completely incorrect, and in this podcast I explain why. Tech leaders may have a distorted perspective because so much of their energies go into pure software development – there’s a mu...

This week I discuss Cornerstone Galaxy , the new, integrated version of Cornerstone, which includes Skyhive, Edcast, Grovo, Tailspin, and other technologies built in. As you’ll hear, Cornerstone is the largest enterprise learning platform company in the world and they’re getting very aggressive with bundling, pricing, and features. At the same time I discuss the role of other competito...

This is a fascinating and essential podcast about leadership, AI, HR, and business transformation, featuring Tanuj Kapilashrami , the CHRO and Chief Strategy Officer of Standard Chartered . In this conversation, Tanuj talks about the strategic direction of Standard Chartered Bank, her role as Chief Strategy and Talent Officer, and the importance of aligning organizational capabilities with busines...

Welcome to Galileo Learn, the world’s first AI-native platform for all areas of corporate learning and professional development. And yes, Galileo Learn is also the new, dynamic version of The Josh Bersin Academy, and also your personal professional development coach. As the world’s first AI native platform for learning, Galileo Learn delivers an exciting new learning experience and the...

This week I dig into digital twins and AI and why I believe the “pedagogical” approach to corporate learning is going away. While we will always have educational programs in business, the L&D world is going in a wild new, positive direction. This podcast explains the forgetting curve, spaced learning, and what I call “the curiosity cycle” in business. Does this mean &#8...

In this episode we hear from Irena Flego Maric , Global Talent Acquisition Leader and HR Technology Strategist at Foundever , one of the largest customer service companies in the world. She describes how the company is transforming its highly demanding recruitment process with next-gen AI. The company uses Maki People’s AI-powered solution to manage massive scale of hiring, sometimes recruiting 2,...

This week I discuss the total re-engineering of HR and business software and why the “functional application” approach is going to be destroyed by workflow-oriented systems. I apologize for the slightly awkward voice, I recorded this on a long walk this morning!  I discuss ServiceNow , Maki People , Galileo , Hubspot , Salesforce , HiBob , Workday , SAP , Paradox , and many other innov...

This week we announce the deep integration of Galileo , the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob . This means you can now access Galileo in the flow of work. Additional Information Announcement Details The Mercury Release of Galileo Signals a New Era for Intelligent Agents Q&A: Get Galileo for ServiceNow Q&A: Get Galileo for...

This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.” I discuss ServiceNow, Microsoft, SAP, Workday, Paradox , Maki People , and other...

In this episode of the WhatWorks podcast, Dara Engle , CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization. Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in...