Josh Bersin

Here’s an update on Google’s Gemini Flash 3.5 (bad name) and how it impacts the enterprise market, an update on Google AI in Search, and an update on the HR 2030 architecture coming out at Irresistible. I also want to thank you as a listener, we discovered that this podcast now reaches 4 million HR and business professionals around the world. I take that responsibility very seriously a...

What if the biggest mistake companies make with AI transformation is treating it as a technology problem? Laurent Aufils , Chief People Officer at Orange Business, knows that it’s all about people. In this episode, Kathi Enderes sits down with Laurent to explore how one of the world’s leading digital services companies transformed its entire 30,000-people workforce through a people-fir...

The Pope’s Encyclical on AI is well worth reading. It’s not only about the perils and risks of technology, it’s really a manifesto about power. I found the essay extremely valuable to read so I wanted to share my perspectives on the topic and the fascinating analogy between AI and The Tower of Babel. I welcome your thoughts and comments. Additional Information The Encyclical Summ...

This week I attended the Sana AI Summit in NYC , so I wanted to share the various conversations and new ideas that came from this multi-disciplinary meeting. I hope my summary helps you see some of the bigger issues at play here. Will AI destroy the job market? What is the real economic value so far? What is the difference between AI and humans? How safe is AI in reality? And how can we use AI to...

Many of our clients are playing with Claude, building things, and telling us about their amazing new innovations. But there’s a strange misconception out there – the idea that you can just “buy an Agent” and turn it on immediately. AI doesn’t quite work this way. These systems “become you” – which means you have to train, maintain, tune, and continuo...

This week I’m in New York “Live!” and there are some exciting things happening: we launched our newest research on “The Five Types of Frontline Worker” which will help you dramatically improve that part of your business, and Cornerstone, the largest L&D tech provider, went BIG into AI. Listen up for more details, and read the newest article for analysis. Additiona...

This week I turn 70 so and we’re in college graduation season, so I took some time to give you my perspectives on “The Liberal Arts Education,” and why it matters so much. Not only are liberal arts important to your personal understanding of the world, they give you career skills you’ll use forever. I explain today, using myself as an example, why and how liberal arts, scie...

Frontline workforce hiring is important: these are the workers who deliver services, care for patients, and deliver the food or products that we rely on every day. Yet as we look at benchmarks for hiring and retention we see massive variations across companies. In fact the highest-performing companies hire 5-times quicker than others, and also find higher quality candidates! (Speed actually improv...

I just attended the Eightfold user conference where they introduced TalentForge, a toolset to build agents, and the CEO Ashutosh Garg told us their HR team could build their own HRMS. Gloat is offering much of the same toolset, with integrations into Microsoft Teams, Copilot, Gemini and Claude – and you can import all your business rules from SuccessFactors, Workday, and other tools. And alm...

We’re now at a stage where enterprise-class AI solutions are real, and suppliers are jockeying for position. Microsoft has consolidated its Copilot efforts into a more integrated offering, and also raised prices. Workday and ServiceNow have defined new consumption-based pricing models which shift from “buying seats” to “buying capacity.” The Frontier model vendors lik...

This week ServiceNow launched a massive set of new products to establish itself as the system that manages every AI agent in the enterprise.  It’s a bold set of new products, including Otto (Moveworks), the Agent Fabric, the Context Engine, and the Autonomous AI Specialists. In reality the strategy is an expanded view of what Workday (Agent System of Record and Sana) and Microsoft (Agent 365...

I had an uplifting conversation with Jen Morgan, the CEO of UKG , a $5 billion global AI platform for HR, pay, and workforce management. In addition to talking about the company and her role as CEO, she actually has another mission: to put Frontline Workers first in our economy. Frontline workers, the people who deliver groceries and food, care for patients in the hospital, work in hospitality, or...

This week we saw some astounding GDP numbers, a modest 2% growth with an astounding 70% attributed to AI capital spending. The US economy is heavily AI centric, starving spending on housing which ultimately contributes to income inequality. At the same time companies are now reducing employee benefits, halting a two decade steady increase. It’s all about the shift from labor to machines, I g...

What does it take to bridge one of the most persistent translation problems in talent acquisition – getting a Fortune 500 recruiter to see why a Little Bird attack helicopter pilot from the 160th Special Operations Aviation Regiment is the perfect candidate for their open role? Tim Best, CEO of RecruitMilitary and former active duty Army officer, gives us a mission-driven and practical answe...

This week I discuss Workday’s new AI announcements described at the Innovation Summit last week. These are sweeping new product, leadership, and organizational changes that effectively reposition from a “system of record” to a “platform of agents.” As you’ll hear, not only is Workday clearly articulating their strategy to support and enable Agentic HR and Agenti...

This week I recap a busy week including corporate AI stories, Workday’s AI reinvention, more on tech Layoffs, and fears of AI-driven surveillance. The important story is that Enterprise AI is much more complex than most imagine yet the AI vendors like Anthropic and OpenAI make it sound deceptively simple. In reality, as I explain, we are one year into the total reinvention of all business fu...

In this episode, Kathi Enderes sits down with Rob McAuslan , Vice President for Artificial Intelligence at Southern New Hampshire University (SNHU), one of the world’s largest and most innovative online universities with more than 200,000 students. Before leading SNHU’s AI strategy, Rob taught, worked, and volunteered across Africa, the Mediterranean, and East Asia, working with populations...

This week, as Ronan Farrow’s expose on Sam Altman was published, I want to sensitize you to the fact that AI companies are run by humans. And this means that what we buy and how it works is very dependent on leadership, culture, values, ethics, and the personal motivations of these young, ambitious executives. Obviously this is nothing new, but in this case OpenAI and Anthropic are by far th...

The Microsoft Copilot is even more expansive than you think. In this podcast (and detailed article on Substack) you see how Microsoft’s new Copilot “surface” (ie. product strategy) is likely to give them the lead in revenue and market share for Enterprise AI. There are many players to consider here: Anthropic, OpenAI, Oracle, Nvidia, and vendors like ServiceNow, Okta, and big pla...

One of the new enterprise AI challenges we face is this: where do we put all the business rules, security rules, policies, and company specific practices we’ve built into our legacy systems for the last 30 years? If we want to embark on Agentic HR (or any other domain), do we rebuild all these rules in the Agents? Well the big idea going forward is the development of a “context layer&#...

In this podcast I talk with Josh Secrest, VP of Marketing at Paradox (Workday) about how we segment the “frontline” into useful worker categories. As you will hear, the complex issues of hiring, training, managing, leading, and building operational excellence vary widely from role to role. Many companies think “Frontline” is a category. As you’ll discover, this is not...

As AI expands its role all over our companies, a big question comes up: What will AI Agents do to HR and all our human capital practices? One could imagine the HR department “going away” or being replaced by agents, and managers interacting with this AI Agent Cloud for hiring, pay, promotion, hourly scheduling, and training. Is that where we’re really going? This week we’re...

What does it look like when one of the world’s most innovative tech companies decides to write the playbook for agentic HR — from the inside? Brandon Roberts , Global VP of People Product, Analytics and AI at ServiceNow, joins Kathi Enderes for a conversation that crackles with real-world urgency and hard-won insight. Under the bold leadership of CHRO Jacqui Canney – whose title as Chi...

Today, as we read more stories about various layoffs (often using AI as an explanation), I’d like to suggest a big idea. AI Agents, defined as “Talent Redeployment Agents,” may be one of the most powerful new use-cases for AI in HR. No I’m not talking about AI randomly selecting people and zapping them by email based on financial results (that could happen I suppose), but s...

Today I want to give you a peek into the huge topic of “building AI literacy.” We work with hundreds of companies and vendors that offer many types of training so I wanted to give you an overview. This is a fast-changing topic because there’s a raging debate about what “skills” AI users need (ie. complex thinking? business acumen?). I do know AI learns from language s...