It's All Gravy

What do you do when the Budget wipes a million pounds off your bottom line overnight? You find the optimism anyway. We sit down with Laura Harper-Hinton, CEO and co-founder of Caravan Restaurants and MCA Leader of the Year, on what she calls the hardest moment in 16 years of hospitality, and why optimistic leadership is the only way through it. Laura takes us right back to the beginning: running c...

Most hospitality operators are pointing AI at the wrong target. They're optimizing menus, building guest chatbots, and chasing surface-level wins - while the real opportunity is sitting on the people side of the business. In this episode, All Gravy CEO Jonatan unpacks why AI's biggest impact in hospitality isn't guest-facing - it's operational. We talk about using AI as a &quot...

What if profit isn’t a plan but a consequence? We sit down with James from Anglian Country Inns to explore how a rundown coastal pub became a 10-site group by betting on one core belief: look after your team like family and the numbers will take care of themselves. From codifying “DNA” behaviours to empowering general managers within clear frameworks, James shows how culture can scale without sand...

Tommy “Tech” Giraux pulls back the curtain on how Honest Burgers scaled fast, kept the vibes, survived chaos (rain-soaked 600-burger giveaways, voucher meltdowns), cooked on a billionaire’s yacht, and is now using AI to free managers to do real hospitality. Tommy Giraux is Head of Systems at Honest Burgers. He joined 12 years ago when there were 3 sites, helped open through the boom to 45 pre-COVI...

He's spent 30 years in hospitality and led tech transformations that cut costs by £300,000 while reducing labor by 10%, now William Connors reveals what the future of restaurant technology means for profits, people, and customer experience. William Connors is a hospitality technology expert with three decades of experience across major restaurant brands including Popeye's UK, Burger King...

It's All Gravy is about making frontline work fun again. We'll talk to experts about comms, ops, learning, AI and more - to create a fun workplace. It's All Gravy is a hospitality podcast where we dig out the best stories from industry leaders - about comms, learning, AI, and Gen Z.