IT Business Partner Playbook

The IT Business Partner Podcast Episode 31 highlights perfectly the impact the structure, strategy, and cultural intelligence that results from a well designed and supported Business Partnering function. I was joined by Stuart Fairweather , IT Business Partner for a Japanese pharmaceutical manufacturer, to explore how he built and embedded a Business Partnering Framework across EMEA - and what it...

In episode 30 of The Business Partner Podcast, I sat down with Maryam Jawad, IT Business Partner at El Masood Automobiles, to explore how the ITBP role is evolving from a transactional support function into a strategic leadership position. • Bridging Two Worlds – Why ITBPs are translators and “marriage counsellors,” bringing business and IT together through people skills, not just technical know-h...

In episode 29 of The IT Business Playbook, I was joined by Christina Blincoe, Business Relationship Director at Black & Veatch. Christina is a passionate advocate for Business Relationship Management and is dedicated to mentoring others to maximize the impact of this role. • Building Credibility – Christina’s journey from a technical background to BRM leadership, supported by certifications, c...

BRM – From the Desk of a CIO | The IT Business Partner Podcast (Ep. 28) What happens when a CIO truly sees the value of Business Relationship Management? In this episode, I’m joined by Bob Thiele, CIO of the City of Fort Wayne, and Megan Diehm, IT Business Relationship Manager, to unpack the BRM role from a CIO’s perspective. Together, they share how trust, sponsorship, and proof of value turned B...

In Episode 27 of The IT Business Partner Playbook, I’m joined by Ricardo Pinto, Strategy & Portfolio Business Partner at Galp Energia in Lisbon. Ricardo shares how his team drives value across five business units and ten geographies — balancing strategy, transparency, and trust in an industry navigating disruption. We cover: Strategy & Portfolio Management – charging models, KPIs, and valu...

In Episode 26 of The IT Business Partner Playbook, I’m joined again by Megan Diehm, BRM at Resultant, to explore how tools and trust shape modern business partnering. Megan shares how her team implemented Notion to track relationships, analyze trends, and demonstrate value — shifting conversations from cost to impact. We also dig into: • Building high-trust teams with problem-solving models and bo...

Welcome to episode 25! From technical roots to strategic partnerships - exploring how BRMs build trust, influence, and deliver real business impact. In this episode of the IT Business Partner Podcast, I had the pleasure of speaking with Dan Verona, Business Integration & Relationship Manager at the College of American Pathologists. Dan shared his journey from analytics and development into the...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 24! Exploring trust, technology alignment, and how one public sector BRM team is using Notion to amplify value. In this episode of the IT Business Partner Podcast, I spoke with Megan Diehm, a Business Relationship Manager at Resultant, who leads a team serving the public sector in Fort Wayne, US. With five years in the BRM role and a background in projec...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 23! A journey into grey space, stakeholder influence, and the evolving impact of business partnering at scale. In this episode of the IT Business Partner Playbook Podcast, I had the privilege of speaking with Gavin Galloway, an IT Business Partner at Rolls-Royce (US). Gavin joined the role mid-pandemic in 2020 - without much prior exposure to business pa...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌  Welcome to episode 22! Government, governance, and the real-world evolution of BRM.  🎙️ In this episode of the IT Business Partner Playbook Podcast, I had a fantastic conversation with Steve, a Business Relationship Manager working in the UK government’s Department for Transport. We explored the unique dynamics of public sector BRM work - where formal structure...

The IT Business Partner Playbook Podcast In this episode of The IT Business Partner Playbook, I’m joined by Jay – a seasoned IT professional whose career path has taken him from typewriter repairs to enterprise-level strategy. Jay brings deep insight into the evolving role of Business Relationship Management and the reality of embedding value practices inside complex organizations. 🔹 From Tech Tr...

The IT Business Partner Playbook Podcast 🎙️ “From Lawless to Strategic: Redefining the BRM Role with Dr. Shellie” In this compelling episode of The IT Business Partner Playbook, I’m joined by Dr. Shellie Bowman, a thoughtful and experienced Business Relationship Manager whose career has spanned public leadership, program management, and business transformation. Together, we explore what it means t...

🎙️ The IT Business Partner Playbook — Episode 19 with Sahil    From Scientist to Strategic BRM: A Journey of Value and Vision   In this energizing episode, I sit down with Sahil , a former diagnostics scientist turned IT Business Partner, who shares how blending science, technology, and business helped him transform from a tactical problem-solver into a strategic advisor.  Sahi...

Meet Our New Latin American Host: Miguel Cockburn We're thrilled to introduce Miguel Cockburn as the new host of our upcoming Spanish-language edition of The IT Business Partner Playbook - a platform designed to bring authentic, regional stories to life across Latin America. In this special episode, I speak with Miguel about his 30+ year career journey, from engineer to regional IT director and BR...

Great BRMs aren't just strategic — they're trusted, human, and always present, even when the value is hard to measure. Welcome to episode 17! In this heartfelt and insightful episode, I chat with Scott Hudson, an IT Business Partner in the US healthcare sector, about the real-world dynamics of partnership in a local hospital setting. 1️⃣ Evolving the Role - We discussed how Scott’s work is shiftin...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 How Alina Chin built a BRM function from scratch, led 12 business units, and is navigating a BRM career transition In this insightful and light-hearted episode of The IT Business Partner Playbook, I’m joined by Alina Chin, a seasoned Business Relationship Manager based in Canada, with a background in supply chain, customer relations, and building Virtual Relationsh...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 15! Building Influence, Managing Transitions, and Connecting the Dots with Michelle Momberg 🎙️ In this week’s episode of The IT Business Partner Playbook Podcast, I had the pleasure of sitting down with Michelle, a seasoned Business Relationship Manager with nearly three decades in IT—and a remarkable journey spanning retail and global law. Miche...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to our special episode! Navigating career transitions, resilience in the BRM profession, and lessons from the job market. 🎙️ In this special episode of The IT Business Partner Playbook Podcast, I sat down again with James Rowbotham a BRM veteran with over eight years of experience across multiple organisations. James previously joined us in episode two, and...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 13! Developing the BRM capability and driving strategic impact. 🎙️ In the latest episode of The IT Business Partner Playbook Podcast, I was joined by Mohammed Muslim , a Business Relationship Manager (#BRM) at Hamad Medical Corporation in Qatar. Muslim shared his journey into BRM, the challenges of establishing the function in a large healthcare...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 12! Personal development, aligning with business, and embracing the rise of AI. In the latest episode of The IT Business Partner Playbook Podcast, I was joined by Mohammed Aarif Shaikh, an IT Business Relationship Manager in the financial services industry in Saudi Arabia. Aarif shared his journey in shaping the BRM function from the ground up, t...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 11! Navigating the transition into Business Relationship Management and the evolving role of BRMs. 🎙️ In this episode of The IT Business Partner Playbook Podcast, I had the pleasure of speaking with Meghana Garg , a former technical specialist who transitioned into Business Relationship Management (BRM). With experience across multiple industries...

Welcome to episode 10! Catalysing change, demystifying technology and shaping the future of IT Business Partnering. 🎙️ In this episode of The IT Business Partner Playbook Podcast, I had a great conversation with Rolan Somerville, CBRM , from Tucson Electric Power . Rolan is a former application developer turned Business Relationship Manager (BRM). With experience in business analysis, product...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 9! Genuine connections, the future of business partnering, and stakeholder diplomacy 🎙️ In this episode of The IT Business Partner Playbook Podcast, I had the pleasure of speaking with Dennis Defteros , an IT Business Partner at Bausch + Lomb in the UK. With a background in finance and later IT, Dennis brings a wealth of experience in helping org...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 8! Remembering your roots, playing to your strengths and catalysing change 🎙️ In the latest episode of the podcast, I was joined by Dalisu Buthelezi , a seasoned Business Relationship Manager at the South African Reserve Bank . This episode delves into the unique challenges and opportunities Business Partners face in bridging the gap between busi...

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 Welcome to episode 7! Balancing life, building trust, and embracing the evolving role of technology. 🎙️ In the latest episode of the IT Business Partner Playbook Podcast, I was joined by Dawn Milward , a dedicated business partner and mother navigating the fast-evolving world of technology and higher education at Birmingham City University 💡 Key Highlights: 1️⃣ Ju...