Investing in Conversation - Conflict Management for Managers

This is another show from my archive. It was recorded in 2014, after I saw my guest (Professor Jesse Stommel) speak at the Higher Education Arts and Humanities conference. What was I doing, hanging around with PH-Ds and Professors? I'll tell you on the blog at: https://www.savvybusinessresolutions.com/blog - a couple of days after this is published. If you caught Episode 4 of the series, you'll ha...

In memory of the late Suzanne Corkin, 1937/2016. You may have heard a clip from this programme in Episode 4. As I say on the new intro, I’m re-releasing it in full because our memories create so much conflict at work – and understanding why is key to managing that. There’s also the fact that we may need to manage the effects of memory loss, in ourselves or our customers/clients or colleagues. In 2...

In 2013, via Skype (apologies for any audio quality issues!), American businesswoman, Colleen Jolly and I looked - and laughed! - at the assumption we'd each made on our first trip to each other's countries. Colleen was also able to bring another perspective, having worked in Australia as well as the UK. So on this show, we talked about: Cultural faux pas 101 (that number is now understood to mean...

Between 2013 and 2016, I made a series called: ‘Conversations with the Invisible Woman’. It was focused on communication in general. Although the topic of disputes and conflicts at work cropped up regularly! So in 2025, when I came to make the first series of ‘Investing in Conversation’, I decided to include some clips from those earlier programmes. In this show, recorded in 2013, author, speaker...

As I say on this final show in the first series, the topic is: ‘Something we’ve been talking about since the first episode. … The first word on conflict management is “collaboration”’ and the last is ‘culture’, because that ‘runs under, over, around and through everything you need to collaborate successfully’. To demonstrate that, there’s a little montage of clips from earlier episodes, with: Juli...

In the penultimate episode of this first series of the pod, I’m: Busting a myth, Speaking from experience and Sharing a tip, On a topic which ought to be about bridging relational distance – although it can be quite divisive. I’ve touched on one component of emotional intelligence (EI) in Episode 5. You’ll hear a couple of short clips from that show – along with another contribution from Graham Mu...

Just a quick message this time, explaining why there's no full show this week. Really sorry, but time has really been against me over the past week! Normal service will be resumed on 3rd June. In the meantime, it's business as usual on the blog - https://www.savvybusinessresolutions.com/blog - this week's post, which will appear later this week, is: 'How can I reach you?' - all about how we choose...

Shownotes: Picking up on last week’s show, about where works best for communication – and how space can create, aggravate or de-escalate conflict, this time, we’re talking about how time can do the same. ‘We’ includes two returners from earlier episodes – and an unusual first-timer. I also talk about Prof. Matt Walker – billed as ‘The world’s No. 1 sleep expert!’ I’m hoping to get Matt on the prog...

Following on from last week’s episode, on the power of speech, this time the focus is on where we harness that power for work – in fact, where works best for communication in general. I’m joined by two guests: Julian Treasure, the expert on how sound affects us, who you heard in Episode 1 and Dr. Jennifer Veitch of the National Research Council of Canada, who’s an expert on lighting and health. Th...

The quick answer to the title question is: Because speech is the most powerful conflict management tool we have. In this episode, I’m joined by Prof. Sophie Scott of The Institute of Cognitive Neuroscience, University College London, who: Helps me bust one of my favourite communication myths, Speaks from experience – including her experience of doing stand-up – about science?! And Shares the most...

After last week’s look at technology as an attention barrier (and bridge), this time: I’ll bust a myth – with the help of Dr. Graham Music of The Tavistock Centre,, Ivan Newman will get me to ‘Speak from Experience’ and I’ll give you a tip, all connected with a very human obstacle – and opportunity. Although the show isn’t marked as ‘explicit’, it does carry a warning, which I’d better repeat here...

Following the thread through last week’s show (the conflicted relationship between information and attention), In this episode, we’re homing in on two sides of the relationship between attention and a key source of information - technology: Part 1 News – Where do you stand on people checking their phones in meetings?; Part 2 Myth-busting – we’ll discover the truth about multi-tasking, with the hel...

This episode comes at the end of a ten-day week – because of technical issues around distribution (which I’ve outlined on what should have been last week’s blog!) Is that clear? I hope so! Across the three parts of this pod, we’re looking at another potential cause of misunderstanding: Part 1 News - we’ll talk about some responses to the headline that dominated the last show (and the rest of the m...

Following the programme with Julian Treasure , about listening (which he calls ‘the gateway to understanding’), this episode is about breaking down one kind of barrier that can block the gate. Guests include: · American businesswoman, Colleen Jolly, who shares her first experience of a trans-Atlantic misunderstanding, · Solicitor, Chris Arnheim (now retired), who talks about jargon – in plain Engl...

‘ In this episode, I talk to internationally renowned sound expert, Julian Treasure, about ‘the most important skill for any manager’ – listening. I’ve divided our conversation into three parts: Part1: Our relationship with sound and the link between noise and conflict; Part2 Tools to help you pave the way to dispute resolution and conflict management; Part3 Information about: ‘Sound Affects’ – Ju...

An outline of the series - including what it's about, who it's for - and why I decided to make it. If you'd like to get involved, or if you need help with conflict management at work, drop me an email - Sherie@savvybusinessresolutions.com