InTrend: An Insurance Podcast

In liquor liability cases, causation used to feel more straightforward. If other substances were involved, it often strengthened the defense argument: 👉 Was alcohol truly the primary cause? 👉 Or were other factors driving the outcome? What’s changing now is the perception around that argument—and the impact it has in the courtroom. 🎥 A conversation on how social attitudes are influencing liquor...

Subrogation may happen behind the scenes, but its impact on the insurance industry is anything but small. In this episode of InTrend, we break down the fundamentals of subrogation: what it is, how it works and why it’s becoming a growing priority for carriers navigating rising claim costs and increased catastrophe losses. Joining us is Caitlyn Kennedy Niedelman, Subrogation Team Captain, who share...

After years of volatility, the commercial property insurance market is showing signs of stabilization — but challenges remain. In this episode of InTrend, Will sits down with Stacey Friel to discuss the current state of the property market and what insurance professionals should be watching as conditions evolve. From catastrophe losses and secondary perils to construction costs, valuation challeng...

The insurance industry is facing a growing talent gap driven by retirements, shifting workforce dynamics and evolving perceptions of the profession. In this episode, we break down what’s behind the imbalance — and what organizations can do about it. From expanding recruiting beyond traditional backgrounds to investing in early, intentional training, we explore practical ways to attract and retain...

In this episode of InTrend, host Melissa Kanbayashi sits down with USLI CEO Tom Nerney to explore why speed, ease of use, and accessibility have become essential drivers of success in today’s insurance industry. Drawing from decades of experience, Tom discusses how these principles impact underwriting, customer relationships, and long-term sustainability, as well as why companies that prioritize t...

In this episode of USLI’s InTrend, host Melissa Kanbayashi is joined by Kelly Christ and Drew Hager to reflect on what shaped the insurance industry in 2025 and what those developments signal for 2026. From market competition and M&A activity to talent challenges, profitability by line, AI adoption, and emerging coverage needs like cyber and excess limits, this conversation offers practical in...

Social inflation is reshaping the insurance landscape, driving higher claim costs and changing how lawsuits are pursued. In this episode, host Melissa Kanbayashi and guest Steve Parisi, VP and Head of Coverage and Specialty Claims at USLI, unpack the societal and legal trends fueling this shift—and share practical steps carriers and policyholders can take to protect themselves.

In this eye-opening episode of InTrend, Will sits down with cyber underwriter, Meredith, to explore the rapidly evolving world of cyber threats, data privacy and digital deception. From ransomware gangs that operate like Fortune 500 companies to real-life AI deep fakes fooling executives out of millions, this conversation is packed with startling examples, expert insights and practical tips to pro...

Catastrophic claims are on the rise — and they’re hitting harder than ever. In this episode of InTrend, guest Susan Cianciola breaks down the growing impact of large-scale weather events like hurricanes, wildfires and floods and what policyholders, business owners and insurance professionals can do to prepare. Learn how to protect property, prevent business interruptions and build a plan before di...