InTouch with Terri

Expert Medical Spa Management Consultant, Terri Ross, welcomes Randy Torban the Senior Practice Analyst for Symplast, the #1 mobile EHR/practice management platform for plastic surgery and medical spas. Terri and Randy discuss the powerful new breakthroughs in aesthetic practice software, lead management, inquiry follow-up, conversion analytics, and retail growth. https://www.symplast.com Practice...

Practices are finally starting to open up across the country as we come out of the Covid-19 Pandemic.  As a result, offering financing options for patients are more important than ever with the economic uncertainty that still lies ahead.   Expert Medical Spa Management Consultant, Terri Ross welcomes Jean Moody, the Area Vice President of the Western United States for CareCredit.   Terri and Jean...

Terri Ross joins her content marketing specialist, Tim Cicciarelli, for a very personal and candid discussion regarding her more than 20 years of corporate global sales and management experience in the medical device industry along with her vast knowledge of the plastic surgery and aesthetic space. Practice Foundational Elements Online Sales Training Course Online Course Information: http://bit.ly...

Expert Medical Spa Management Consultant, Terri Ross welcomes key aesthetic industry opinion leader and world-renowned plastic surgeon, Dr. Robert Singer to discuss: Taking appropriate safety measures in re-opening your practice in the midst of the Covid-19 Pandemic How practices should inform their patients about how they intend to protect them and their teams Which questions to ask when practice...

Let's talk KPI's! Key Performance Indicators. Your practice needs the right tool to find the KPI's that are most important. Expert Medical Spa Management Consultant, Terri Ross will share with you one of her most valuable tools in her tool chest for medical professionals.   Terri welcomes Wes Olis, the Director of Product for PatientNOW to discuss an amazing tool called Pulse that is designed to m...

Expert Medical Spa Management Consultant, Terri Ross is joined by long-time collaborator Jennifer Kilkenny with Total Social Solutions, a boutique digital marketing agency which offers customized social media marketing solutions for medical and aesthetics practices. At the time this episode was recorded and released, aesthetics practice owners are struggling with knowing if and how to market their...

At the time of the recording of this episode, medical spas and healthcare providers offering all elective procedures are shut down due to the Coronavirus Crisis.   It is vital that all medical spas, dermatologists, and plastic surgeons utilize this time to stay engaged with their clients.   One option is to embrace telemedicine or telehealth. Expert Medical Spa Management Consultant, Terri Ross is...

Expert Medical Spa Management Consultant, Terri Ross is joined by Cosmetic Injection Specialist and CEO of RR Aesthetics, Rand Rusher RN BSN CANS. Terri Ross and Rand Rusher, a high profile-celebrity injector in Beverly Hills, will be discussing: How to take advantage of this forced downtime with some   re-evaluation tips for your practice Offering suggestions on unique ways to stay in touch with...

Expert Medical Spa Management Consultant, Terri Ross is joined by Alex Thiersch, CEO of the American Med Spa Association to discuss how the Coronavirus Shutdown has affected the medical spa industry as a whole and how medical spas can prepare themselves to qualify for the soon to be available federal aid. Terri and Alex also provide valuable suggestions on tactics you can take during this shutdown...

There's never been a more important time to get your teams and systems dialed in.  With all of the craziness going on in the world right now, medical spa   owners everywhere are bracing for impact!   So, how can we be prepare for what's to come? How can we adapt and stay ahead of it? Expert Medical Spa Management Consultants, Terri Ross and Robbi Grayson discuss how to mitigate the impact of COVID...

After months of explosive growth, supporting hundreds of clients through numerous speaking engagements, live sale training seminars, online courses, podcasts and on site practice training, Terri Ross completed a comprehensive search to find the perfect resource to help Terri's Tribe build, sustain and scale their medical aesthetic practices,.   We are so happy to welcome Practice Management Consul...

Part 2 of an expert from Terri Ross's presentation from The Medical Spa Show 2020 titled, Sales Training for your Medical Spa: Tips and Tricks on Powerful Consultations, Conversion Techniques, and More That Will Result in More Business.  Terri discusses: How to crack the personality code to learn game-changing reasons why customers buy   Why They Buy (The Bank Code) by Cheri Bell   https://www.ama...

In this expert from Terri Ross's presentation from The Medical Spa Show 2020 titled, Sales Training for your Medical Spa: Tips and Tricks on Powerful Consultations, Conversion Techniques, and More That Will Result in More Business , Terri shares her very personal and relatable story on how she became the industry's "Expert's Expert" Management Consultant with proven sales techniques to to help you...

Expert Medical Spa Management Consultant, Terri Ross is joined by Medical Justice Founder and CEO, Jeffrey Segal, MD, JD, to discuss how to prevent, deter, and respond to frivolous medical malpractice suits and take control of your online reputation. This episode of InTouch with Terri was recorded live during The Medical Spa Show 2020 in Las Vegas presented by AmSpa in February 2020.   https://www...

Expert Medical Spa Management Consultant and Sales Training Expert, Terri Ross shares: A few of the top five objections you might encounter during a consultation What's more valuable a web lead or a phone lead? Should or shouldn't your practice offer discounts all throughout the year? Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross...

Expert Medical Spa Management Consultant and Sales Training Expert, Terri Ross is joined by Brad Adatto from ByrdAdatto,  a national business and healthcare law firm with offices in Dallas and Chicago.   Terri and Brad discuss why "compliance is cool" and some of the the do's and dont's of the heavily regulated aesthetic industry. ByrdAdatto Website https://www.byrdadatto.com AmSpa Website https:/...

Expert Medical Spa Management Consultant and Sales Training Expert, Terri Ross's presentation from The Medical Spa Show 2020 The 7 Steps to a Successful Patient Experience Practice Foundational Elements Online Sales Training Course Online Course Promo Video: youtu.be/iwQBoE4v6nU Sign Up: bit.ly/TRC_OnlineCourse Terri Ross Consulting Live Sales Training Course - March 2020 Live Sales training Promo...

Expert Medical Spa Management Consultant, Terri Ross is joined by Tim Cicciarelli, the Founder of The InBound Podcasting Network to discuss the attendees of the convention their top "pain points" in regards to their medical spas. This inaugural episode of InTouch with Terri was recorded live during The Medical Spa Show 2020 in Las Vegas presented by AmSpa in February 2020.   https://www.medicalspa...