Insurance Intelligence Podcast

Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide? Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to...

On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines. Hosted by:Michael Vermillion, VP and General Manager, Insurance IntelligenceFeaturing: Stephen Crewdson, CPCU, Senior Director, Insurance IntelligenceMark Garrett, Director, Insurance IntelligenceCraig Martin, Executive Managing Director, Insura...

On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: - Shopping and switching trends- Digital channels for claims- The role of the Agent and training opportunities- Upcoming...

On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: The return to profitability Shopping and switching trends The rise of the importance of trust Claims bright spots And more! Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: Stephen Crewdson, CPCU, Senior Direct...

On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: Why claims are such a critical part of the customer relationship How premium increases have influenced satisfaction with the claims experience Specific focus areas for claims process improvement And more! Hosted by: Carolyn Kibat, Director, Marketing Automation &...

On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers: Whether customers still want to work with agents How interactions with agents influence customer actions How carriers can empower agents to improve the customer experience And more! Hosted by: Michael Vermillion, VP and Ge...

On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy. This episode covers: Why pricing auto insurance policies accurately matters What data carriers can leverage to improve pricing accuracy How to accelerate pricing process improvements across the industry And more! Hosted...

Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants. This episode covers: Predictions for the economic state of insurance An overview of digital priorit...

Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now. This Episode Covers: Topics in the news. An exploration of Trust including what it means and ho...

Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now. This Episode Covers: Drivers of pricing increases. How the new environment is influencing customer satisf...

Insurers can’t control the weather, but they can control how they communicate policy coverage with their customers. In episode 2 of the Insurance Intelligence Podcast, our experts explore how changing weather is impacting insurance carriers and their end customers. Tune in now. This Episode Covers: Evolving weather patterns. Challenges weather brings to every stage of the customer lifecycle. Speci...

Join us for the launch of our podcast series, The Insurance Intelligence Podcast, where we delve deep into the trends shaping the insurance industry's future. In our inaugural episode, "Industry Forecast: Who Will Win and Lose in 2024?", our panel of experts takes a closer look at the evolving landscape of the insurance sector and predicts the winners and losers of 2024.What We Discu...