Insurance Intelligence Podcast

In this bonus AI + Insurance podcast episode, host Michael Vermillion sits down with two leaders at the forefront of CAT innovation: Terry McLean, co-founder and ceo of SageSure, and Paul VanderMarck, chief technology and innovation officer at SageSure. Together, Terry and Paul explore how climate volatility, inflation and reinsurance pressures are reshaping catastrophe-exposed markets, and why th...

In this episode, hosted by Scott Quarderer, we are joined by Steve Crewdson, Craig Martin, and Tony Soloman from J.D. Power to take a look back at key trends we saw in the insurance industry in 2025 and make predictions about what that might mean for customers in 2026.

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Justin Moreno, founder and chief consultant for marketing transformation at PMA Group, joins us to explore how AI-driven search is reshaping the way customers discover, evaluate, and ultimately choose insurance brands. Justin breaks down zero-click journeys, AI-generated answers, emerging authority signals, and the new con...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Henna Karna—co-founder and chief product & AI officer at NeuroVitals, senior fellow at Harvard and a former Google executive—joins us to explore how AI will reshape organizations, leadership, and human potential. From learning enterprises and building “AI muscle memory” to decoding human behavior, Henna offers a vision...

In case you missed it, the Insurance Intelligence team provides a recap of key takeaways from the keynote presentations and panel discussions held at our 2025 Insurance Claims Event in October. Time stamps: (0:50) - Introduction to Insurance Claims Event and recap of keynote presentation on anchoring your claims operations around four key pillars and embracing change. (2:42) - Recap of highlights...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Meghan Anzelc, who leads Aon’s Transformation Solutions Center of Excellence, joins us to demystify what true AI transformation looks like for P&C carriers. Meghan explains why strategy must come before technology, which use cases deliver measurable value, and how to align talent, tech, and operations to scale successf...

In this episode of the J.D. Power Insurance Intelligence Podcast, the team explores the carrier relationship with agents and distribution partners. The discussion covers the evolving importance of the role of the insurance agent, what customers are looking for from agents, what agents are looking for from carriers, and opportunities for carriers to improve the relationship with agents. Time stamps...

In this episode, the J.D. Power Insurance Intelligence team unpacks the results of a recent pulse survey on consumer perceptions of AI within insurance. The discussion covers how consumers are currently using AI, where they see the greatest benefits, which processes they feel comfortable with carriers automating, and how insurers can balance efficiency with maintaining a strong customer experience...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Alex Valdes, co-founder & CEO of Findevor, explains how AI agents are transforming profitability and strategic decision-making for insurance carriers. From detecting spikes in claims to orchestrating complex workflows across internal and external data, Alex shares real-world use cases and lessons from deploying AI in o...

In this episode, hosted by Michael Vermillion, we are joined by Steve Crewdson, Mark Garrett and Craig Martin from J.D. Power to explore current trends in bundling and unbundling auto and home insurance. This episode dives into what drives customers to unbundle, how carriers view bundlers, what consumers should think about when it comes to bundling, and what carriers can do to attract and retain b...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Michael Reed, founder and ceo of Enterprise Sight, shares his structured, three-stage approach to AI strategy: selecting high-impact use cases, scaling across the enterprise and managing a complex AI ecosystem. With a focus on integration, vendor diversity and data ownership, Michael offers actionable insights for insurers...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Liza Adams, founder of GrowthPath Partners, shares how companies across industries are transforming their go-to-market strategies with AI. From upskilling commercial teams to accelerating adoption at scale, Liza offers practical insights that insurance leaders can act on today. A must-listen for CROs, CMOs, and GTM teams r...

In this episode, hosted by Michael Vermillion, we are joined by Steve Crewdson and Craig Martin from J.D. Power to explore the concept of a seamless channel experience. This episode unpacks why seamless interactions are crucial for customer satisfaction and how they have become a significant key performance indicator in the auto insurance industry. Time Stamps: (00:28) - Customer service across ch...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Frank Neugebauer, vice president of generative AI at Cincinnati Insurance, offers a rare insider’s look at how AI governance is actually implemented at scale. As a member of the company’s governance committee, Frank shares how to balance innovation with accountability, foster cross-functional alignment, and turn governance...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Galen Shaffer, principal at Eos Venture Partners, shares a sharp investor’s perspective on how AI is fueling innovation across the insurance ecosystem. From early-stage startup trends to untapped opportunities within legacy carriers, Galen unpacks where the market is heading and what it will take to stay competitive. A mus...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast , Colette Bartosik, financial services industry advisor at Salesforce, offers a forward-looking perspective on how AI is reshaping the insurance workforce. From evolving hiring practices to helping current teams adapt to new tools, Colette lays out a strategic roadmap for building future-ready talent. A practical and inspir...

On this episode of the Insurance Intelligence Podcast, the team explores Customer Lifetime Value (CLV) including what this concept means, how to attract medium and high CLV customers and how to retain them.

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Bill Martin, president and ceo of Plymouth Rock Home Assurance, shares a candid, CEO-level view on how AI is reshaping the insurance industry. With four decades of experience and a legacy of innovation, Bill unpacks where AI is creating true value, how to guide an organization through change and why timing is everything. A...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast , Scott Fischer, general counsel and head of government relations at Lemonade Insurance, shares his expert take on building responsible AI governance in a tech-forward insurance company. With experience spanning both public and private sectors, Scott offers practical insights into navigating evolving regulations, fostering...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast , we sit down with Ichun Lai, founder of Propel Global Advisory, for a candid conversation on what it really takes to build a workforce ready for responsible AI adoption. Drawing on decades of global transformation experience, Ichun shares practical insights on defining roles, reigniting stalled initiatives, and aligning up...

The volatility of the vehicle market is a trend that isn't going away, and it's causing quite the headache for auto insurance carriers. With the right data, however, this doesn’t have to be a battle. On this episode of the Insurance Intelligence Podcast, the team explores how precision underwriting can be achieved despite continuous market chaos, how both carriers and consumers benefit fro...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast , we sat down with Lindsey Klarkowski, policy vice president at NAMIC, to unpack key legislative trends, common misconceptions driving policy efforts and how insurers can prepare for emerging compliance expectations without stifling innovation. This is must-listen for legal, policy and strategy leaders preparing for the nex...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast , we sit down with Scott Kosnoff, partner at Faegre Drinker Biddle & Reath, to unpack the rapidly evolving regulatory landscape around AI in insurance. Scott breaks down key developments at both the state and federal levels, shares guidance on how insurers can manage legal and operational risk and explains why building...

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast , we sit down with Eric Himmelberg, systems strategist at UNICO Group, to explore how a relationship-first insurance brokerage is embracing AI—not as a buzzword, but as a real tool to elevate service and empower advisors. From hands-on use cases to unexpected lessons learned, Eric shares what it truly takes to weave AI into...

Earlier this month, the J.D. Power Insurance Intelligence team hosted the AI + Insurance Conference in Chicago. On this episode of the podcast, the team discusses key takeaways from the dynamic sessions held at this event and explores what's next for AI in the insurance space! Hosted by: Michael Vermillion, VP and General Manager, Insurance Intelligence Featuring: Stephen Crewdson, Managing Direct...