Inspiring Future Leaders

About the episode In this episode, Kellie sits down with Angela Rixon, Founder of The Centre for Meaningful Work and author of Meaning Over Purpose, to explore what human-centred growth really means and why meaning, not just purpose, is the missing piece in most workplace strategies. Angela traces the idea back to a pivotal moment in her HR career when a colleague asked why growth conversations al...

About the episode In this episode, Kellie sits down with Tim Beattie, founder of Stellafai and a consultant who has spent his career turning outcome-based thinking from a philosophy into a practical reality. Together they explore what it truly means to lead with an outcome mindset, why visualising work unlocks shared understanding and how leaders can protect their teams from relentless organisatio...

About the episode In this episode, Kellie sits down with Minna Vaisanen, Head of Revenue at Thrive Partners and passionate customer success leader, for a wide-ranging conversation about the future of leadership and work. Minna brings a refreshingly practical lens to some big questions: - why leadership hasn't kept pace with how work has evolved - why creativity is the new gold dust in an AI-ac...

About the episode In this episode, Kellie welcomes Archana Mohan - a former teacher turned financial services professional, author and passionate advocate for human-centred leadership. Archana shares the winding path that took her from a decade working with neurodiverse children in New York City's schools to investment banking (sparked, brilliantly, by a professor who told her she couldn't...

About the Episode If you're looking for authenticity and people-first leadership, then this is the episode for you! Charlotte and Kellie talk through employee engagement, motivations, fulfilment and playing to each individual's strengths to make a stronger and more successful company culture. They also riff on the subject of embedding company values into the entire people lifecycle - starting at c...

About the Episode On this episode of the podcast, our host, Kellie Lucas, talks with Susie Robinson, author of the book Transform to Outperform. This is a fascinating masterclass on how great teams work together and achieve levels of super power, achievements and impact. Take a listen to the episode, read the book and develop your super powers and those around you! Take a listen and let us know yo...

About the Episode On this episode of the podcast, our host, Kellie Lucas, talks with Bryan Hochstein, Associate Professor of Marketing at the University of Alabama. As one would expect when talking to an academic, the conversation was philosophical, enlightening and thought-provoking. Areas of conversation were leadership styles between Sales and Customer Success and the utopian dream of balance i...

About the Episode On this episode of the podcast, our host, Kellie Lucas, talks with Molly Henson, Head of Customer Success at Edurio. Topics discussed were the education sector, courage and bravery, the tangible and intangible components of leadership and the art of looking inwards in order to impact and elevate others outwardly. The latter, of course, feeding into our own mantra of Their Success...

About the Episode This week, our host, Kellie Lucas, talks with People expert, Luke O'Mahoney, from SapienX - culture enablement consultancy. Unsurprisingly, this was an incredible discussion between two passionate advocates for People Success and people-first cultures. The takeaways below are a small sample of the full episode. Take a listen and let us know what your key takeaways are! On his per...

About the Episode Continuing with the IWD2022 theme of Break the Bias, this week our host Kellie Lucas chats with Lucy Illidge who is breaking the bias of what it means to be professional in the workplace. A self-confessed and defined "girly-girl", Lucy is determined to be her authentic self in all areas of her life and provide the space for others to do so as well. This is a lovely episode to lis...

About the Episode In the week that we celebrate the life of Queen Elizabeth II and the extraordinary inspiration and impact she had on the world, we are revisting the International Women's Day (IWD) 2022 theme of Break the Bias. Queen Elizabeth certainly made her contribution to breaking the bias and in this episode we explore, in a panel format, how every one of us can also contribute and make a...

About the Episode For our first anniversary episode - yes! We launched the Inspiring Future Leaders podcast a year ago today! - we spoke to the humble and inspiring Maranda Dziekonski. We talked about the qualities of a great leader; one who elevates and supports others to shine their brightest. We talked about how find the environment and those leaders who will support you to shine your brightest...

About the Episode Our host, Kellie Lucas, had a fantastic conversation with Matt Myszkowski for this episode of the Inspiring Future Leaders podcast. Matt is a well-respected leader in Customer Success, who delivers his leadership authentically, vulnerably and openly. He lends his voice and support to many initiatives which aim to highlight and shine a spotlight on creating a world where everyone...

About the Episode This week's guest is Fran Beckley, Head of People at SourceBreaker. This is a new role for Fran, having been Head of Customer Success since the early days of the company's journey. Given that we talk a lot about people and culture, it seems appropriate that we have a Head of People on the podcast. It's even more exciting for us as Fran's background is Customer Success and we have...

About the Episode This week's episode packs a real punch as our host, Kellie Lucas, speaks with Nabeeda Bakali about all things leadership, culture and creating space for quieter voices! Nabeeda and Kellie have pretty similar views on a LOT of topics and if you listen carefully, you'll even hear Kellie snort with recognition as Nabeeda talks through yet another aligned perspective - we're not goin...

About the Episode We really enjoyed talking with Adam Joseph this week about his long career in Customer Success, before it was even called that! He shared an employee's perspective on the human-first culture at Gainsight (see Episode 13 for the CEO's perspective...) and the learnings he's transformed into his own nurturing and relationship-based leadership style. There's also a special cameo appe...

About the Episode Another natural, authentic and insightful conversation on this week's podcast episode. Our host, Kellie Lucas, chats with Kristi Faltorusso about empowered accountability, servant leadership, working in trusted partnerships with mutual respect alongside our people as well as our customers. They talk about the power and importance of our words and actions, as leaders, as every exp...

About the Episode For this episode, we talk to the man who is, essentially, the catalyst for the Inspiring Future Leaders podcast. Our host, Kellie Lucas, has seen Nick Mehta deliver many enthusiastic and rousing speeches from the plenary stage at the leading Customer Success conference, Pulse (Europe). One year, he delivered a keynote session on human-first leadership. Not only did this resonate...

About the Episode This episode is a very open, authentic and vulnerable conversation between our host, Kellie Lucas and Sean Ruane. They cover some fundamentals in relation to the topics of culture and leadership before delving into the vulnerable conversation around mental wellbeing at home and at work. Our favourite takeaway of the session: It's fundamental to see someone as a person first, thei...

About the Episode Dan Steinman is often referred to as the Godfather of Customer Success and has a wealth of experiences to share with the world, not least about human-first leadership. This episode is full of worldly advice and is no doubt the first of many conversations we will publish with Dan. A few of the takeways that resonated with us were: >> Live your culture and principles through...

About the Episode Dale Roberts is a dear friend and colleague of mine and we often have business and culture conversations so this time we recorded one of them! In this episode, we talk about Dale's five principles of leadership: 1. Lead by inquiry 2. Balance of confidence and humility 3. Natural motivation first 4. Resilience over repeatability 5. Business is Human Grab a cup of your favoruite dr...

About the Episode We're starting 2022 with an authentic conversation with Liz Shipsey where we explore topics such as leadership by example, vulnerable and human leadership and the mental wellbeing of all and how to support this. About Liz Liz has been working in the charity sector for 9 years, with a particular focus on volunteering and supporting individuals into employment. Liz is passionate ab...

About the Episode Today's episode is small and mighty! Tom Goodman is one of our favourite people and leaders and we're thrilled to have had him on the show. We talk about: ** leading culture through well-defined, understood and embedded values, including shaping your people team from the start and your interview process around these values ** recruiting for values alignement and culture "addition...

About the Episode Another gem of an episode! Today, we talk with Morika Georgieva around the neuroscience perspective and impact on business today. She loves the discipline of Customer Success so much that she finds it difficult to shut up about it and can be found discussing as part of her day job, her involvement with the CSN community and in conversations with connections within and beyond Cust...

About the Episode I love this woman, her mission and chatting with her about all things business, leadership, culture and communications. If you're reading this/listening before October 22nd 2021, make sure you join her #BirthdayBonanza in her FB group (link below) for lots of incredible prizes and thoughtful questions. On this occasion we talked about authencitity, collaboration vs. competition,...