Insights Unlocked

Episode web page: https://tinyurl.com/2p9rbkfu Natalie Marie Dunbar is the former Senior Manager of UX Content Strategy at Walmart. This episode we talk with her about the growing discipline of integrated user experience content strategy. And how this budding discipline is starting to get a seat at the table along with design, research and product.

This week on the Human Insight Podcast, Karthik Suresh joins Andy and Janelle to discuss just what goes into making a successful product launch. Suresh is co-founder and CPO/CTO of Ignition, a collaborative hub for product teams to plan, execute, and measure the GTM side of launching a product. In their conversation, they discuss: What are some ways to ensure you successfully launch? Whether that...

Devin Harold is the Director of UX Research for Financial Services at Capital One. This episode we chat with Devin about UX research processes, specifically rapid research. Devin is an experienced UX leader who has leaned into the rapid research process to scale user insights and drive some big initiatives.

We all have special moments. There are signature moments, critical moments, key moments, moments that matter, moments of truth and so forth. For this week's episode of the Human Insight Podcast, we talk with Patrick Quattlebaum, Co-founder and CEO of Harmonic Design and author of Orchestrating Experiences.  Quattlebaum believes moments are a powerful concept worth exploring.  "What I have been fas...

Amy Deschenes is the Head of UX & Digital Accessibility for Harvard Library. In this episode, we talk about the value of UX accessibility. Amy and her team led an accessibility audit of 14 websites, she shares what they learned and what the future state of accessibility could look like.

We talked with Radhika Dutt in this week’s episode of the Human Insight Podcast. Radhika is an engineer, entrepreneur and product leader who has participated in four acquisitions, two of which were companies she founded. She has built products in industries including broadcasting, media, advertising technology, government, consumer, robotics, and wine. She is currently Advisor on Product Thinking...

Fanny Pourcenoux is the Director of Global Design at Contentsquare. Fanny is leading Contentsquare’s redesign and rebranding efforts and she’s leaning heavily on data informed design decisions. On this episode, Fanny talks about using data to make design and content decisions and how data can support UX Research efforts.

Monal Chokshi is the Senior Director, Head of Research & Insights at Dropbox. She has built and led UX teams for over 10 years, including those at Lyft, Intuit, and SoundCloud. On this episode she reflects back on some of her past talks about leadership and shares ways researchers can build a team from the ground up as well as elevating research teams that already exist.

Alec Levin is the Co-Founder and CEO of Learners, a community that provides professional education to UX Researchers, designers, and product managers. In this episode, we hear about the value of engaging in a multidisciplinary community and why in order to be a strategic researcher, it’s necessary to understand the economics of business.

In this episode, we talk with Beverly May, VP of Research and Design at Allstate about her efforts leading a large design platforming initiative. And we hit on a hot topic in our industry: CX. Hear how Beverly is defining customer experience and how it’s helping to deliver insights at scale.

Andrew Schall is the Senior Director of Experience Design Research at Mayo Clinic, where he’s working with his team to create the next generation of healthcare technology. He has over 20 years of professional experience in user experience with expertise in eye tracking. This episode we hear how and when a UX Researcher could use eye tracking technology.

Christian Rohrer, Vice President of Experience Design at TD Bank shares his expertise in UX measurement, specifically the PURE Method. Pure stands for Pragmatic Usability Rating by Experts and is a usability-evaluation method that attempts to quantify how difficult a product is to use and provides qualitative insights into how to fix it, without costing a lot of time or money.

Susana La Luz-Hawkins is the Research Department Director of Design & Customer Experience at J.P. Morgan Chase. Susana gave a talk at the Epic Conference 2015 titled “The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design.” As design and UX teams continue to grow, managing conflict might be even more critical today, and in this episode, Susana...

Kevin Newton is Manager of UX Research Practice at LinkedIn; in this episode, he shares insights on how he’s scaling a research team at a large and growing company. His team is also working on a unique effort to quantify what it means to have a “simple” user experience, and its relationship to LinkedIn's metrics and revenue.

Temitayo Olasimbo is instrumental in advocating for measured Inclusion and Diversity goals with Best Buy's research platforms, as well as leading the work on exploring inclusive terminology to implement in Best Buy's I&D roadmap. In this episode, we talk with Temmy about doing the good and difficult work of DE&I and how it impacts research and larger strategy design and business decisions.

Jakob Nielsen takes us on a journey into the history of UX from the past, the present, to the beyond--offering predictions of what UX will look like in 2050. Last year, Nielsen gave a keynote speech titled UX 2050; sharing fascinating predictions about what the UX profession might look like in just a few decades. Nielsen predicts growth from the current 1.5 million UX professionals to a monumental...

Announcing the launch of UXpeditious: A UserZoom podcast, bringing you quick, insightful interviews with design, product, and UX leaders. Check out the trailer, and please click subscribe to make sure you don't miss our first episode featuring Jakob Nielsen, dropping June 21st.   For more information, visit UserZoom.com   Help us improve the show and suggest topics or guests! Click here to take ou...

Today we’re recapping our fifth season of the Human Insight Podcast. Maybe the biggest change to the podcast this season you’ll have noticed is we started including into episodes more clips from our opt-in contributor network. These are people from around the world, responding to questions we asked either related to that episode’s guest and topic, or to a current news event or trend. This season's...

Ethan Song, Co-founder and CEO of RareCircles, joins the Human Insight Podcast this week.  Ethan was previously the co-founder and CEO of Frank And Oak, a leading direct-to-consumer brand, and he’s an active investor in Web3. As the RareCircle’s CEO, Ethan empowers a new generation of entrepreneurs and brands to build deeper relationships with their communities through NFTs and blockchain technolo...

Adam Thomas believes the role of a product manager is one thing only: how do you help the organization make better decisions consistently?  Part of that is knowing when to stop work on a product idea, when to pivot on a product, and when to double down on a product initiative. Adam, lead product manager at SmartRecruiters, as well as a speaker, consultant and technologist, has developed what he ca...

Good UX writing begins with usability and accessibility.  Bobbie Wood, founder and CEO of UX Content Collective, joins the Human Insight Podcast this week to discuss UX writing and the importance of making it inclusive to everyone and all abilities.  Bobbie and co-host Janelle Estes, UserTesting’s Chief Insights Officer, also discuss how Artificial Intelligence will impact UX writing. We also soli...

One of the rules of product research is “insights are best shared,” says C. Todd Lombardo. The subtext is never write a report that no one is going to read.  C. Todd is the vice president of product and design at Openly, an insurance-tech company empowering agents to deliver a higher standard of service through cutting-edge technology and comprehensive options. He joined UserTesting’s CEO Andy Mac...

What makes a podcast worth listening to? That is an overarching question we’ll be asking as we kick off Season 5 of the Human Insight Podcast. After four seasons, we're reaching out to listeners to see what's working and what needs improvement. In this episode, we interview Dan Misener, Director of Audience Development at Pacific Content. Pacific Content helps brands—such as Ford, Charles Schwab,...

In this episode, cohosts Andy MacMillan and Janelle Estes recap Season 4 and talk about what to expect in the next season.

Nick Mehta, CEO at Gainsight, believes there are three pillars to a great customer experience and he points to Peloton as an example.  One thing great about Peloton is they combine human and digital, Nick said.  First, you need a human connection. That could be a customer success manager at a B2B tech company. And for Peloton, it is the relationship with a coach. Nick’s favorite instructor Cody Ri...