Insights Unlocked

Episode web page: https://bit.ly/4vcJe2e Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Matt Howland, president and chief product/engineering officer at Cordial and chair of the working group behind the Shopper Context Protocol (SCP), to unpack what's really at stake as AI agents start shopping on our behalf. Drawing on his years on both the vendor and retailer...

Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Robyn Bolton, founder of Mile Zero and author of Unlocking Innovation: A Leader's Guide to Turning Bold Ideas into Tangible Results, to explore why innovation fails so often inside successful companies—and what leaders can do about it. Drawing on her experience at P&G, BCG, and Innosight (Clayton Christensen's firm...

Episode web page: https://bit.ly/4uBmCIp Episode summary: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Meltem Naz Kasos—UX career coach, former UX research leader, and educator—to explore what it takes to build a resilient and meaningful career in an era of rapid technological change. Drawing on her background in UX research, psychology, journalism, and coaching, Mel shar...

Episode web page: https://bit.ly/4v2S1Vf Episode summary: In this episode of Insights Unlocked, host Mike Mace sits down with product operations and AI strategy leader Katie Robblee to explore how artificial intelligence is reshaping the product development lifecycle (PDLC)—and why many organizations are approaching it the wrong way. Katie shares lessons from her work helping companies build AI-po...

Episode web page: https://bit.ly/3QpApnq Episode summary: In this special recap episode of Insights Unlocked, host Nathan Isaacs shares key insights and standout moments from Crafted Seattle, UserTesting's annual event for product leaders, designers, researchers, and customer experience professionals. As AI dramatically accelerates the speed of product creation, speakers across the event explored...

Episode web page: Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Bansi Mehta, founder and CEO of Koru UX, to explore how product and UX teams can design more thoughtful, trustworthy AI experiences using her Sense, Shape, Steer framework. As organizations race to incorporate AI into products and workflows, Bansi explains why many teams fall into the trap of star...

Episode web page: https://bit.ly/42TFjM4 Episode summary: In this episode of Insights Unlocked, Manú Bartlett speaks with Pedro Hernandez, advocacy manager for EMEA and Latin America at Figma, about how AI is reshaping design, leadership, and the future of creative work. Drawing from more than 15 years of experience across UX, product design, and design operations, Pedro shares why the industry is...

Episode web page: https://bit.ly/4usbxdt  Episode summary:In this episode of Insights Unlocked, host Jason Giles sits down with design leadership coach Andy Polaine to explore what it really means to be a designer in an age of AI, speed, and constant delivery pressure. Drawing on decades of experience across design, education, and coaching, Andy unpacks the hidden cost of prioritizing efficiency o...

Episode web page: https://bit.ly/4d9cvE4 Episode summary In this episode of Insights Unlocked, Nathan Isaacs sits down with Gainsight SVP and UnChurned host Josh Schachter to explore how AI is transforming customer success—from scaling feedback collection to redefining retention as an outcome-driven discipline. Drawing on his journey from product leader to “relational founder,” Josh shares why bui...

Louis Rosenfeld and Llewyn Paine join the show to discuss the upcoming Designing with AI conference and explore how AI is reshaping UX design, workflows, and the future role of designers. Listeners can save $75 on their registration. Use code: INSIGHTS75 Episode web page: https://bit.ly/4cJ7Xp4 Episode summary:  In this episode of Insights Unlocked, host Lija Hogan sits down with Louis Rosenfeld,...

Episode web page: https://bit.ly/3QyiQBi Episode summary: In this Insights Unlocked episode, Nathan Isaacs sits down with Gabrielle Dolan, global expert on business storytelling and author of Story Intelligence, to explore how authentic storytelling helps leaders communicate with clarity, build trust, and inspire action. Gabrielle shares her journey from the tech world into storytelling, explainin...

Episode web page: https://bit.ly/4tCByqh Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Andrew Thomas, head of marketing at Archer, to explore how deeply understanding consumer behavior—not just data—drives effective brand building and sustainable growth. Andrew shares lessons from scaling Archer into a nationally recognized brand, including how simplifying mes...

Episode web page: https://bit.ly/3Odmj7r Epsiode description In this episode of Insights Unlocked, Nathan Isaacs sits down with Stephen Baer, author of Stickology: How to Build Unbreakable Connections with Employees and Customers for Life, to explore why engagement is the true engine behind business performance—not just a feel-good initiative. Drawing on more than 30 years of experience across gam...

Episode web page: https://bit.ly/4sPOsRj Episode summary In this episode of Insights Unlocked, Nathan Isaacs is joined by Mike Mace and Michael Domanic to explore how AI is fundamentally reshaping customer experience, user journeys, and digital strategy. From the rise of conversational interfaces to the emergence of agentic AI, they unpack why traditional UX patterns and marketing funnels are quic...

Episode web page: https://bit.ly/47II2Ll Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Priyanka Kuvalekar, senior UX researcher at Microsoft, to explore how AI is reshaping user experience research and what it takes to build trustworthy, human-centered AI products. Priyanka shares her journey from architecture to UX research and offers a behind-the-scenes lo...

Episode web page: https://bit.ly/4bC3uCy Episode summary:In this episode of Insights Unlocked, host Mike McDowell sits down with Jeff Lash, VP of Product Management at Insperity, to explore how product leaders can turn customer insight into smarter decisions and better outcomes.  Drawing on decades of experience across UX, product management, and consulting, Jeff shares practical advice on balanci...

Episode web page: https://bit.ly/4rZmjXj Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Dave Kerry, UserTesting’s Global Value Engineering Director, to tackle one of the most persistent challenges facing research and insights teams: proving ROI. Drawing on conversations with more than 500 organizations, Dave shares a surprising pattern—most teams don’t struggle...

Episode web page: https://bit.ly/4baZCZ9 Episode summary In this episode of Insights Unlocked, host Blair Fraser sits down with Andrew Ackermann, VP of Product Design at Samsara, to explore what it really takes to design technology for frontline workers—the people powering the physical economy. Andrew shares how his early exposure to design shaped his career, and why he was drawn to building AI-po...

Episode web page: https://bit.ly/4sg3a3k Episode summary: In this episode of Insights Unlocked, Jason Giles sits down with Andrew Hogan, who leads insights at Figma, to explore what the future of design looks like as AI reshapes product development. Drawing from Figma’s State of Design 2026 report and recent hiring research, Andrew shares why more people than ever are participating in design—and w...

Episode web page: https://bit.ly/4tH0nSl Leading without the title: The real power of the staff designer What does it take to grow your impact as a designer—without becoming a manager? In this episode of Insights Unlocked, host Jason Giles sits down with Catt Small, staff product designer, game maker, and author of The Staff Designer, to unpack the evolving role of senior individual contributors i...

Episode web page: https://bit.ly/4k9H4fT Episode summary: In this episode of Insights Unlocked, design and research leaders from TruStage share how they transformed UX research from an inconsistent, ad-hoc effort into a scalable, trusted practice embedded directly within their design team. Through a creative “cookbook” framework, the team built shared standards, accelerated time to insights, and i...

Episode web page: https://bit.ly/4knVwkM Episode summary: What does it really take to move from doing UX research to leading it? In this episode of Insights Unlocked, host Amrit Bhachu sits down with Emmanuelle Savarit, a global UX research leader, author, and podcast host, to unpack what research leadership looks like in today’s fast-moving, AI-driven organizations. Drawing on more than two decad...

Episode web page: https://bit.ly/4k9H4fT Episode summary: In this episode of Insights Unlocked, Nathan Isaacs chats with Natalie Nixon, creativity strategist, author, and CEO of Figure 8 Thinking, about her transformative framework for redefining productivity in the modern workplace. Drawing from her latest book, Move, Think, Rest, Natalie shares how integrating movement, reflection, and rest into...

Episode web page: https://bit.ly/3LR63bd Episode summary: In this special episode, guest host Kate Towsey—ResearchOps thought leader and founder of the Cha-Cha Club—sits down with Baran Erkel, Chief Strategy Officer at UserTesting, and Basel Fakhoury, CEO and co-founder of User Interviews, to unpack the recent acquisition of User Interviews by UserTesting. Together, they dive into the strategy, vi...

Episode web page:  Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Amy Wigdahl, principal solution marketing manager at UserTesting, to discuss the trends transforming the banking and fintech landscape as we approach 2026. Amy shares how financial institutions are moving beyond basic digital convenience to create more empathetic, personalized experiences po...