Inside The Workflow

Get ready for an insightful episode featuring Thomas Bouldin, the visionary Staff Tech Lead at Google and Firebase.   Thomas’s career spans tech giants like Microsoft, Facebook, and now Google, where he leads the development of scalable cloud infrastructure and groundbreaking products like Firebase App Hosting and Cloud Functions for Firebase. Beyond his impressive technical achievements, Thomas i...

Get ready for an inspiring episode featuring Derek Andersen , the dynamic co-founder and CEO of Bevy, a platform transforming community-building and events. With a career that spans over 15 years, Derek has played key roles at companies like Salesforce and Google, and he co-founded Startup Grind , a global entrepreneurial network with over 600 chapters worldwide. Derek’s journey is one of resilien...

Get ready for a thought-provoking episode featuring Erika Anderson, the visionary Chief Customer Officer at StoryTell.ai. Erika’s career has blended her passions for writing, technology, and ethical communication. From teaching writing at NYU to being published in The New York Times and Vanity Fair, she has now become a leading force behind StoryTell’s Clean Communication framework, which focuses...

Get ready for an insightful episode featuring David Faugno, the dynamic President and COO of 1Password, a leader in the digital security space. With a career that spans finance, tech, and leadership roles at companies like Barracuda Networks and Qualtrics, David has become a key figure in the cybersecurity industry. Beyond his professional expertise, David is also a mentor, a father of four, and a...

Get ready for an enlightening episode featuring Mokshith Voodarla, the innovative co-founder and CEO of Sieve, a leader in developing cutting-edge video AI tools for developers. Mokshith's journey from UC Berkeley to roles at Scale AI, Ford Motor Company, and NVIDIA has made him a pioneer in the AI space. But beyond his professional triumphs, he’s also a fan of Orange Chicken, Tres Leches Cak...

Get ready for an inspiring episode featuring Nick Mehta, the dynamic CEO of Gainsight and a global authority in customer success. Nick’s journey from Harvard to leadership roles at Symantec, LiveOffice, and Gainsight has made him a driving force in the customer success industry. But there's more to Nick than his professional achievements—he’s also a passionate Taylor Swift fan, a die-hard NFL...

In this episode of Inside The Workflow, Joe Martin from Zight sits down with Chris Koehler, the new CMO at Twilio, to discuss his strategic vision and leadership approach in a rapidly evolving tech landscape. Chris shares how his previous roles at Adobe and Box have shaped his methods for aligning marketing, product, and sales teams to drive growth. They explore the future of AI in personalized ma...

Description: In this episode of Inside the Workflow, host Joe Martin sits down with Aubrey Cattell, VP of Product at Adobe, for an engaging conversation about product development and innovation at one of the world's leading software companies. Aubrey, a former colleague and seasoned product leader, shares his journey at Adobe, where he has been instrumental in developing key products like Ado...

Welcome to another episode of "Inside the Workflow," where we delve into the work habits and insights of top executives. Today, Phin, Head of Product at Zight (formerly CloudApp) chats with Mike Gosso, a renowned product leader from Montreal, Canada. Episode Highlights: Mike's Career Journey: From founding startups to leading product at Zendesk and Ada, Mike shares his experiences a...

Join us on "Inside the Workflow" as we sit down with Cody Gilland, a sales expert and leader at Zight, to explore the art of building strong customer relationships and leveraging data to drive sales success.  In this episode, Cody shares his wealth of experience and practical tips on understanding customer needs, creating personalized experiences, and making informed decisions using data...

In this episode of "Inside the Workflow," join this weeks host Joe Martin, Head of Marketing at Zight, and special guest Seraphin Hochart, Head of Product at Zight, as they delve into the intricacies of product development.  Listen in as they discuss how to effectively use customer feedback to improve product roadmaps and development processes. Seraphin shares insights from his journey,...

How do you balance agility with a customer-centric approach? In this episode, we sit down with Chloe [Last Name] , an experienced UX and Agile coach who has worked with Fortune 500 companies and startups alike. Chloe shares insights into agile customer experience design , why speed and iteration matter, and how companies can keep customer needs at the center of every design decision. 💡 Key topics...

In this episode, host Ryan O’Hara sits down with Scott Smith, CEO of CloudApp , to talk about the ups and downs of remote work. With years of experience leading distributed teams, Scott shares insights on how to manage productivity, build trust, and keep teams engaged —even when everyone is working from their kitchen tables. From hiring the right people to daily stand-ups and even remote game nigh...

In this episode, we sit down with Wayne McCulloch , Head of Customer Success at Google Cloud , to discuss * customer success, the evolving customer experience, and his new book, The Seven Pillars of Customer Success. With an extensive background in both big and small tech companies , Wayne shares insights on how organizations can better structure their post-sale customer journey, deliver real valu...

In this episode, Joe sits down with Brad Rencher, CEO of BambooHR , to discuss the evolving employee experience, the role of people analytics, and how company culture impacts customer success . With a background as EVP & GM at Adobe , Brad has spent years at the intersection of technology, data, and workplace transformation . Now leading BambooHR , he’s helping companies create exceptional emp...

In this episode, Joe sits down with Kat Kennedy, Chief Experience Officer at Degreed , to explore the evolving landscape of learning, skill development, and the future of work . With nearly a decade at Degreed, Kat has been at the forefront of shaping enterprise learning experiences and redefining how companies develop their people. Tune in as we discuss: 🔹 The DNA of a great customer experience...

In this episode, Joe sits down with Scott Morris, VP of Integrated Marketing at Zendesk , to explore the evolving role of marketing in customer experience (CX) . With a career spanning Adobe, Zendesk, and some of the most transformative shifts in SaaS, Scott shares insights on: 🔹 How Zendesk is reshaping customer support and engagement 🔹 The DNA of a great customer experience and where marketing...

In this episode, Joe welcomes Kyle York , the dynamic founder and CEO of York IE , to discuss his journey from early SaaS ventures to building a visionary growth and advisory platform for startups. Kyle dives into York IE’s mission to reshape how startups scale and monetize, sharing his insights on creating a strategic, customer-centric experience that keeps companies loyal and thriving. He also e...

In this episode, we chat with Caro Griffin, VP of Operations at Tech Ladies, about what it takes to build a modern, inclusive workplace. Caro shares her insights into remote work, creating flexibility through asynchronous communication, and how to attract diverse talent. With a background as a developer and deep experience in operations, Caro’s unique perspective on remote work culture and her pro...

In this episode, we sit down with Ryan Steinberg, the Head of Global Customer Support Operations at Intercom. Ryan discusses how Intercom is using innovative approaches, including automation and a community-centric strategy, to create seamless and efficient customer experiences. He dives into the nuances of building a customer-led support operation, Intercom's internal use of its own platform...

In this episode, we welcome Aubrey Cattell, VP of Product at Adobe and a key force behind Adobe Spark’s evolution. Aubrey dives into his journey at Adobe and shares how Spark transformed from a startup concept into a major product empowering non-designers to create impactful visual content. We explore the role of Adobe Spark in the modern workplace, the shift towards hybrid and remote work, and th...

In this episode, Joe talks with Eric Kostelnik, the CEO of Postal.io, a company at the forefront of combining offline and online marketing to foster customer loyalty and community. Eric draws on his 20+ years in sales and leadership to share his journey, from founding successful tech companies to rethinking customer engagement through Postal.io. Eric explains the concept behind Postal.io, which pr...

In this episode, we welcome David Hunt, Head of Customer Support at HubSpot. David shares his journey from starting as a temp to leading HubSpot's global customer support team. We dive deep into the essential elements of delivering a standout customer experience, the evolving role of support teams in the digital workplace, and the strategies HubSpot uses to retain loyal customers. From empath...

In this episode, we’re joined by Gainsight CEO Nick Mehta, who takes us through the evolution of Customer Success (CS) and why it’s now crucial for SaaS companies. Nick explains how CS grew from a niche idea to an essential component of today’s SaaS strategy. He shares insights on the unique approaches Gainsight employs to retain customers and foster long-term success, why Customer Success is no l...

In this special episode, we shake things up with a webinar-style format featuring two incredible guests: Dion Nicholas, CEO and Co-Founder of Forethought, and Dan Watkins, the company’s President who recently transitioned from Qualtrics. Forethought, an AI company, is on a mission to revolutionize customer support by empowering agents and knowledge workers with AI-powered solutions. Together, Dion...