Inside Support Driven

In this episode of Inside Support Driven, host Scott Tran chats with Martin Hobratschk, CEO and founder of Cognita Knowledge Management LLC, about how Support Driven helps support professionals and independent consultants like him grow through authentic connections and shared learning. Martin shares his journey from 20 years in the contact center world to launching his own consulting firm and how...

In this episode of Inside Support Driven, host Scott Tran talks with Michelle Fraunheim Vosk and Greg Allen about what Support Driven truly offers to support professionals. They share how the community goes beyond job postings, creating a space to learn, connect, and grow with peers who understand the challenges and rewards of working in support. From career development to discussions about the im...

In this episode of Inside Support Driven, we talk with Longin about the value of joining the Support Driven community. From finding real conversations that go beyond the polished surface of LinkedIn to learning directly from peers in CX and support, Longin shares how the community has helped him understand what teams care about, what frustrates them, and how they grow. We also touch on community g...

In this first episode of Inside Support Driven , Claudia and Scott (the community’s founder) dive into the origins of Support Driven and why the podcast is making a comeback. They explore the core values that shape the community (fostering acceptance and belonging, helping others when you can, and building lasting relationships) and reflect on how these principles guide conversations, decisions, a...