Inside Dentistry Support®

Send us Fan Mail This episode of Inside Dentistry Support, hosted by Sarah Beth, CEO of Dentistry Support, explores the theme of unwavering commitment inspired by the story of Hernan Cortez burning his ships to conquer the Aztec Empire. Sarah Beth emphasizes the importance of an 'all-in' culture at Dentistry Support, where team members own their roles, take responsibility, and build trus...

Send us Fan Mail Sarah Beth, CEO at Dentistry Support, addresses the efforts of the eligibility team in episode seven of Inside Dentistry Support for Eligibility. She emphasizes the importance of thorough and accurate insurance verifications, drawing an analogy from Hernan Cortez's commitment by 'burning the ships.' She urges team members to fully commit to their work, avoid cutting...

Send us Fan Mail In this episode of Inside Dentistry Support, host Sarah Beth Herman addresses the critical issue of leadership ownership at the organization. She highlights recent shortcomings in leadership, including missed metrics, lack of accountability, and unclear schedules. Sarah Beth underscores that effective leadership at Dentistry Support isn't about control but about setting a pos...

Send us Fan Mail In this episode of Inside Dentistry Support, host Sarah Beth Herman discusses the significant impact of clarity in the billing and accounts receivable (AR) team’s workflow. The episode addresses recent issues where tasks were incomplete, postings were confusing, and metrics were not met due to a lack of clarity. Herman emphasizes the importance of detailed documentation and clear...

Send us Fan Mail In this episode of Inside Dentistry Support, CEO Sarah Beth Herman addresses critical feedback regarding communication issues, such as undocumented appointments and scheduling mishaps, impacting the dental practice. She emphasizes the significance of clear communication on the phones, explaining that vague notes and unclear messages can lead to mistrust and confusion for both clie...

Send us Fan Mail In this episode of Inside Dentistry Support, host and CEO Sarah Beth Herman underscores the significant impact of maintaining a three-day lead on dental insurance verifications. She addresses recent misses in meeting this vital standard and highlights how such lapses can lead to stress and chaos within dental practices. Sarah emphasizes understanding the rationale behind the three...

Send us Fan Mail In this episode of Inside Dentistry Support, CEO Sarah Beth Herman emphasizes the importance of a strong, clear, and accountable team culture. She differentiates between 'red flag' and 'green flag' behaviors, explaining how the latter ensures tasks are handled with clarity, follow-through, and proactive communication. By addressing cultural standards like mutua...

Send us Fan Mail In this episode of Inside Dentistry Support, CEO Sarah Beth Herman discusses the crucial role of the eligibility department in ensuring the smooth operation of dental offices. She emphasizes the importance of performing eligibility tasks accurately and efficiently, highlighting the difference between 'red flag' and 'green flag' behaviors. Red flags, such as poo...

Send us Fan Mail In this episode of Inside Dentistry Support, CEO Sarah Beth Herman delves into the crucial roles of the billing and AR team within the dental revenue cycle. Emphasizing the importance of clear and proactive communication, she outlines 'red flag' behaviors to avoid, such as not updating tasks and leaving claims unresolved, which create financial uncertainty and break trus...

Send us Fan Mail In this episode of Inside Dentistry Support, host and CEO Sarah Beth Herman emphasizes the crucial role of the phones team in dental offices. She outlines the impact of phone interactions on patient trust and office efficiency. By comparing red flags—such as answering calls without adequate information and sounding irritated—with green flags like leaving detailed notes and speakin...

Send us Fan Mail In this episode of Inside Dentistry Support, CEO Sarah Beth Herman delves into the nuances of effective leadership, focusing on the differences between green flag and red flag behaviors. She emphasizes that true leadership goes beyond titles and permissions, showcasing the importance of small habits and integrity when no one is watching. Green flag leadership is characterized by d...

Send us Fan Mail In this episode of Inside Dentistry Support, the host addresses the intense and often chaotic nature of verifying dental insurance, highlighting how a single missed detail can disrupt an entire dental office's operations. The discussion focuses on the importance of team accountability within a virtual environment, emphasizing proactive communication and support. Listeners are...

Send us Fan Mail In this insightful episode of Inside Dentistry Support, the focus is on how leaders can effectively manage their teams to hit every target without needing constant reminders. It's emphasized that accountability should be proactive and rooted in empathy, structure, and clear action. Whether you're leading the eligibility team, the phones team, or the billing team, the ses...

Send us Fan Mail In this episode of Inside Dentistry Support, the focus is on the critical role accountability plays in transforming good teams into great ones. The speaker emphasizes that accountability should be synonymous with leadership rather than micromanagement. Key practices are highlighted, such as daily recap reporting and a 2:00 PM team check-in, ensuring that all team members are align...

Send us Fan Mail In this episode of Inside Dentistry Support , we’re shining a light on something that makes a real difference—accountability, especially within our phones team. It’s not about job titles or hierarchy; it’s about how each person shows up every day and takes responsibility for their role. We talk about how small, consistent habits—like regular check-ins and simple follow-ups—can go...

Send us Fan Mail In this episode of Inside Dentistry Support, Sarah Beth Herman speaks directly to the eligibility support team, recognizing the vital role they play in creating a strong first impression and building trust with new clients. She walks through the onboarding journey during those crucial first 90 days, stressing the importance of being precise, keeping thorough documentation, and res...

Send us Fan Mail  In this episode, Sarah Beth Herman dives into the vital role the dental billing and AR support team plays at Inside Dentistry Support. She shares how the first 30 days with a new client are crucial for building trust—and that starts with really getting to know their billing systems and expectations. Sarah walks us through the core of the process: submitting clean claims, posting...

Send us Fan Mail In this episode of Inside Dentistry Support, Sarah Beth Herman dives into the heart of onboarding new clients and delivering top-tier phone support. She talks about how important it is to really understand the ins and outs of a dental practice—from the doctors’ names and office hours to the services they offer and the policies they follow. That kind of knowledge, she says, is key...

Send us Fan Mail In this episode of Inside Dentistry Support, Sarah Beth Herman, talks about why effective onboarding is such a game-changer—for both the team and their clients. She explains that a strong, well-documented onboarding process isn’t just helpful—it’s essential. It lays the foundation for long-term trust and consistent, high-quality performance. Sarah Beth highlights the need to keep...

Send us Fan Mail In this episode of Inside Dentistry Support, Sarah Beth Herman addresses the essential qualities and responsibilities of effective leadership within a virtual environment. The episode emphasizes the importance of knowing key metrics, staying ahead of issues, and being proactive in supporting the team. Leaders are encouraged to lead by example, maintain clear and consistent communi...

Send us Fan Mail In this episode of Inside Dentistry Support, leaders learn the crucial skill of correcting behavior without criticizing. Addressing the balance between accountability and kindness, the episode emphasizes the importance of guidance over condemnation. Listeners are taught to identify early signs of issues and approach difficult conversations with empathy. The 'Three C Method&ap...

Send us Fan Mail In this episode of Inside Dentistry Support, the focus is on the crucial role the phones team plays in dental practices. They are the frontline, responsible for confirming appointments, managing schedules, and addressing patient inquiries. Effective communication, from minimizing hold times to empathetic responses, is highlighted as essential for patient satisfaction. The episode...

Send us Fan Mail In season three, episode two of "Inside Dentistry Support," the focus is on the critical role of the dental billing department, or the AR team. The episode kicks off with the importance of checking in and maintaining clear communication in a virtual work environment. Team members are encouraged to actively engage on Microsoft Teams and keep their colleagues informed abou...

Send us Fan Mail This episode of Inside Dentistry Support focuses on effective strategies for working in the Eligibility department at Dentistry Support. It emphasizes the importance of starting the day by digitally checking in with the team to ensure visibility in a fully virtual environment. The script then outlines essential tasks, such as checking in with assigned offices for updates, adhering...

Send us Fan Mail Welcome to the fifth season of Inside Dentistry Support, where our focus is on authentic leadership, the kind that's evident in our daily actions and interactions. This episode lays the groundwork for what leadership means at Dentistry Support. We learn that real leaders support their teams with understanding, kindness, and a commitment to personal and collective growth. Lead...