Inside Chat with Valerie & Amy

In this week's episode, Valerie & Amy look into how you can enhance your spa's customer journey to ensure a seamless and personalised experience for every client. From the moment they walk through the door to the time they leave, every touchpoint matters, ensuring all staff—from reception to therapists—are engaged and aligned. Join us every other Monday for a new episode of Inside Ch...

This week, Valerie and Amy dive into the crucial topic of prioritising team issues. It can feel overwhelming when every instance seems to demand immediate attention. Learn the what, when and how of picking your battles and discover why reacting to everything isn't always the best approach.  Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your bur...

In this week's episode, Valerie and Amy dive deep into the realities of feeling overwhelmed as a small business owner. They discuss practical tips on dealing with the struggles that come with running a business, especially when it feels like everything is going wrong and you don't know where to start to turn things around. They also discuss the importance of a positive mindset in overcom...

In this weeks episode, Valerie & Amy dive into the journey of thriving salon owners who ask, "What's next?". They discuss re-evaluating your business, which areas you should focus for continued growth and discuss strategies to enhance customer experience and services.  Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning que...

In this week's episode, Valerie and Amy dive into the unique challenges of leadership as young salon & spa owners and managers. They explore the dynamics of leading a team when age can be perceived as a barrier to authority and respect. This episode is packed with valuable insights on earning respect, building a strong team and effectively managing a salon despite being younger than many...

Join us in this weeks episode as we dive into the essential responsibilities of salon managers, why a well-defined structure is key and the impact of effective communication in meetings, from owners to managers and managers to their teams.  Our Management to Leadership programme is designed for owners and managers, to equip you with top level management skills that put structure into your team. By...

In this week's discussion, Valerie and Amy delve into the intricacies of effectively analysing room occupancy within a salon/spa business and how to leverage this analysis for smoother operations. They offer a fresh perspective on business management by examining how space utilisation can be optimised and developed to enhance business performance, particularly when certain areas are under-occ...

Join Valerie and Amy this week as they discuss whether mystery shops are worth it. They discuss the value of mystery shops for your customer journey, online presence, service quality and their impact on overall business performance and growth strategies. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to o...

This week, Valerie & Amy discuss the difficulties of team complacency and provide actionable insights for owners | managers to tackle this to drive continuous improvement and growth within the team. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you c...

In this week's episode, Valerie and Amy dive into the importance of cultivating the right mindset for building a strong cash flow. Elevate your understanding further with our latest free webinar, designed to provide actionable guidance on navigating your targets, your team, and your business effectively. Download and watch now to gain valuable insights  https://thedelforgegroup.podia.com/b667...

This week Valerie & Amy are discussing the secrets to successfully introducing new brands and treatments into your salon or clinic. They touch on pre-launch strategic approaches, effective team training, online marketing strategies, networking and events. Download the free guide mentioned 'How to launch a new brand, new products, new treatments in a Salon or Clinic?' here: https://ww...

In this weeks episode, Valerie & Amy discuss the common mistakes made during the onboarding process, uncovering the mistakes you may make in integrating new team members effectively. They shares their insights on creating a welcoming environment, while setting clear expectations and performance standards. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will a...

In this week's episode Valerie & Amy discuss navigating commission structures that resonate with your team while aligning seamlessly with your business strategy, specifically tailored to your numbers. We also offer a free online guide, 'A Salon Owner's Guide to Commission,' where you'll gain valuable insights to set up a robust commission system for long-term team enga...

This week, Valerie and Amy delve into mindful language within your team dynamics, especially during challenging moments. Join them as they uncover the importance of steering clear of negative language and maintaining a delicate balance between transparency and positivity to keep your team motivated during quiet times. Join us every other Monday for a new episode of Inside Chat, where Valerie and A...

Join Valerie and Amy in this week's episode as they tackle the current topics of rising costs, including minimum wage and implementing price increases. They also dive into why staff performance is the key to your growth in 2024. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press...

This week, Valerie and Amy delve into the topic of dealing with decisions that haven't turned out as expected. They share their valuable insights on how to maintain a positive mindset and identify solutions that can help you overcome the challenges associated with the decision. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning question...

Enjoy the highlights of our 2023 best bits! We've delved into some fascinating topics, but these episodes were the most popular among our listeners. You can listen to the full episodes on our YouTube channel or tune in to our podcast. Don't miss out on the engaging discussions and insights we have coming up in 2024 - subscribe now! 5) Surviving The Economy  https://www.youtube.com/watch?...

Wishing you all a Merry Christmas and a Happy New Year! As we reflect on our first year of Inside Chat, we're grateful for the amazing support from our viewers and listeners. We can't wait to kick off another fantastic year with new and exciting content. If you have any burning questions you'd like us to answer in 2024, send them to support@thedelforgegroup.co.uk or comment below! J...

Join us in this week's episode as we continue our discussion on Valerie's upcoming book! This time, we delve into one of her favourite topics: the transformative power of soft skills in leadership.  Register your interest in the book launch here : support@thedelforgegroup.co.uk Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. R...

In this weeks episode, dive into an exciting interview with Valerie, revealing the secrets of her upcoming book, 'I'd Rather Do It Myself: From Micromanagement to Leadership.' As we countdown the book launch in late December, gain valuable insights into leadership and discover the 'why' behind Valerie's journey to write this transformative book. Register your interest...

Today Valerie & Amy unpack the reasons why clients may not return, along with their suggestions on building lasting relationships. Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk whe...

In this weeks episode Valerie and Amy discuss our Business Analysis coaching service designed for anyone feeling lost or wanting clarity in their business. Within this service, we provide guidance on how to build a monthly budget, we analyse your monthly business performance and dig down into the KPIs that really matter - such as individual and team profitability.  Join us each week for a new epis...

To Package or Not to Package: In this weeks episode Valerie and Amy discuss the pros and cons of offering packages, loyalty programs, discounts or freebies to clients. Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel so you don't miss an episode. Head to our website www.thedelforgegroup.co.uk whe...

Sometimes as a business owner you may always feel an element of guilt no matter the decisions you make. In this weeks episode Valerie and Amy discuss how to manage these feelings. Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel so you don't miss an episode. Head to our website www.thedelforgegro...

In this weeks episode Valerie and Amy discuss how important it is for your team to maintain professionalism in the company of clients and the impression it can give if they don't. Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel so you don't miss an episode. Head to our website www.thedelfor...