Innovators in Commerce & Delivery

In this episode, Jamie speaks with Kevin Bube , Vice President, Technology at enVista , about how companies are rethinking digital transformation with a more agile, strategy-first mindset. Many organizations struggle with challenges like inaccurate inventory visibility, rising freight costs, and a growing number of WISMO (Where Is My Order) inquiries. To combat this, Kevin shares more about the sh...

In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias , about the challenges DIY retailers face today. DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they...

In this episode, we are joined by Patrick Lagace , Senior Director of Information Technology at Psycho Bunny . With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company. Patrick dives deep into his journey, the rapid growth of Psycho Bunny's retail presence, and the challenges around scaling a business from 18 to 99 stores. W...

AI, digital innovation, and data-driven insights have changed how the retail operates after the pandemic. And with any transformation, adaptation must follow. In this episode, we’re speaking with Myles Bunbury , Vice President of Consumer Solutions at Intellias . Myles discusses how consumer behavior and spending patterns in retail have shifted, the rise of digital devices, and the transformative...

What can we expect for the future of retail? Are we on the right track to succeed? To address these questions, we are joined by Zach Zalowitz , Principal, Order Management Practice at Perficient , and a wealth of knowledge in the retail industry. Zach explores the profound impact of AI and hyper-personalization on consumer engagement and the essential shifts retailers need to make to stay competit...

Amazon reshaped the ecommerce scene, so how can small and mid-sized businesses hold their own against retail giants? To dive into this topic, we’re joined by Joshua Rich , E-commerce Operations Lead at Freedom Furniture Australia , the country's top furniture and homewares retailer. Joshua explains why small and mid-sized businesses should focus their energy and budgets on diversifying and making...

Many brands frequently discuss customer centricity, but do they genuinely understand its essence? In today’s episode, we are joined by Carla Kromberg , Senior Marketing Manager of the DACH Region at Fluent Commerce . With extensive experience in client-side marketing, Carla shares how bringing all employees closer to the company’s clients can foster a sense of trust, ultimately leading to successf...

In this episode, we are joined by Greg Randall , Managing Director & Senior Digital Strategist at Comma Consulting , the author of ”Improve Customer Experiences to Drive Online and In-Store Sales: The 10 Principles to Achieve Customer Experience Success,” and a seasoned expert who has been contributing to the education of the business community for over two decades. Drawing from his wealth of...

In this episode, we are joined by Angus McDonald , CEO of Barbeques Galore , Australia’s premier retailer of barbecues and backyard lifestyle products. Angus shares insights into Barbeques Galore’s strategy to create unforgettable customer experiences, the integration of advanced technologies like AI and the IoT in retail, and the company’s robust commitment to data. We also discuss:  The importan...

Adapting to new retail tools isn’t just a tech integration challenge — it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center?  In this episode, Louise Lally , Managing Director of the Louise Lally Training Academy , shares the pivotal role of communication and culture in successfully integrating innovative retail tools into businesses thr...

In the US, B2B payments between companies amount to $17 trillion, with only 50% conducted electronically. This substantial volume of high-value non-digital transactions presents a vast market for ecommerce professionals. In this episode, Paul do Forno , Managing Director at Deloitte , shares key insights into the benefits of transitioning to digital commerce tools and discusses the strategies and...

Achieving sustained growth and business success implicates challenging the traditional ROI concept, and recognizing that cost efficiency decisions aren’t enough. In this episode, Martin Newman , founder of The Customer First Group , talks about his eBook, “ The 10 New ROIs: Guarantee Sustainable Commercial Success ,” and how these innovative metrics reshape the way companies gain insights and lay...

75% of retailers are using RFID in some capacity. We live in a world where efficiency, omnichannel focus, and the adoption of RFID are becoming essential for retail success. In this episode, we delve into warehouse automation and the rising adoption of RFID technology with Jay Black , Account Executive at GreyOrange , a company that thrives in the supply chain and omnichannel world. Join as we dis...

In the realm of retail, providing an outstanding customer experience goes beyond building loyalty—it's a catalyst for boosting your revenue streams. In this episode, Radha Gopalakrishnan , CTO at Litmus7 Consulting , breaks down the key aspects of implementing a marketplace strategy and how combining it with retail digital engineering can provide retail maximization solutions while enhancing custo...

The key to unlocking the full potential of retail sales can be as small as 1x2 inches. In this episode, you’ll hear from Mark Roberti , Principal at RFID Strategies LLC , who shares insights about how RFID technology is revolutionizing the way retailers display their inventory online, boost sales, combat theft, and enhance the overall customer experience. Mark also explores the opportunities behin...

An unlikely characteristic has begun to determine whether a brand wins or falters: storytelling. Businesses that are able to leverage psychology to engage with their audience in a relatable manner are seeing success with the evidence shown in creating customer lifetime value and brand loyalty. In this episode, we speak with Justin Racine from Perficient , who is Principal, Unified Commerce Strateg...

This year, we celebrate the 50-year birthday of the barcode based on the GS1 system. In this episode, you’ll hear from barcode, identification and systems expert Gena Morgan , Vice President of Standards at GS1 US . Join us as we discuss: The past, present and future of barcode technology and product identification Bridging digital and physical worlds with radio-frequency identification (RFID) Adv...

Composed data is often weaponized in favor of fragmentation, but what if there is a way to leverage both for optimal outcomes? Collaboration could be the key to continued success. In this episode, you’ll hear from Brian Anderson , Founder and CEO of Nacelle , as he unpacks the challenges of market dynamics and explores where AI fits into the picture. Join us as we discuss: AI evolution and what it...

Composable commerce allows a company to build a system that works for its specific needs. This concept is spreading to a wide range of domains, arguably the most beneficial being retail. In this episode, you’ll hear from an expert in the composable commerce realm, Jason Cottrell , Founder and CEO of Orium . Join us as we discuss: Composable commerce’s spread to retail and other domains Inventory a...

Off-the-cuff assumptions are not always the correct assumptions. To build comprehensive business models, you must ask questions and seek alignment across multiple perspectives. In this episode, Sam Gupta , a Principal Consultant at Elevate IQ, shares his view on how to boost business model efficiency across ecommerce and retail. Join us as we discuss: Why creating a universal language is paramount...

Retail is all about people. And if you want your organization to succeed, you better be, too. In this episode, Bob Phibbs, CEO of The Retail Doctor, shares why there is no brand stronger than human — and how you can win by putting humanity at the center of yours. Join us as we discuss: How to treat your customers well and embrace acting human The importance of developing your employees and helping...

What does the future of retail look like in the world of AI? Dr. Venky Shankar, Chair of the Advisory Council at the Marketing Accountability Standards Board, is here to help us understand. This conversation delves into the latest trends and technologies shaping the retail industry, including personalized shopping experiences, augmented reality, and generative AI. Dr. Shankar also highlights the e...

When your only tool is a hammer, every problem looks like a nail… Everyone knows that, right? Well, everyone who insists that their ERP system can do it all may have missed the memo. In this episode, we speak with Leo Muid, Global OMS Lead & Director in Digital Customer Experience at Capgemini, about why ERP die-hards limit themselves by not expanding their capabilities with an order managemen...

Retail continues to see accelerated development and change as systems and purchasing have shifted heavily toward ecommerce. But while shopping from home can offer convenience for consumers, it also introduces several new challenges. According to this week’s guest, Rob Hango-Zada , Co-Founder and Joint CEO at Shippit , the pandemic spurred much of the rapid change that would forever change retail....

The retail industry is evolving with the advancements in technology and data, along with changing customer behavior. Retailers are considering new approaches to engage customers, such as mixed-use entertainment precincts, smart mirrors, and data-driven contexts. In this episode, CEO & Founder of Retail Doctor Group , Brian Walker , discusses this evolving landscape and how retailers are adapti...