Innovation Driven Growth

Resistance is a formidable opponent to your business, but you can fight back. Resistance is that barrier to all innovation and creativity within your business, it is strengthened by fear and it wants for us to stagnate and do nothing. The key to overcoming this aggressive force is professional-grade virtues like persistence, patience, and a strong dedication to doing the hard work.  We can climb t...

🥳 The Thinking Room is a place for brainstorming, interaction, and having fun: innovation is creativity expressed, manufactured, and consumed. 00:52 ✅ There is no innovation and creativity without failure. 05:14 💡 Innovation starts with creativity, and creativity requires lots and lots of ideas. 08:36 🧑‍💼 Suggestions for senior leaders on how to break barriers and encourage a free flow of ide...

🧑‍🔬 A story about a classic failure. 00:59 💡 The weak glue had a commercial value - the birth of the post-it notes. 03:02 ✅ Success was born out of failure - the value was unrelated to the original purpose. 07:42 🎯 How willing are you to allow your staff to experience failure? 09:51 🤓 Are you encouraging employees to think of and articulate ideas, even crazy and failed ones? 11:11 🕰️ Your eu...

❗ Innovation eludes organization when: we are too busy, thinking is not valued, there's resistance to change, and it requires effort. 00:52 ✅ We let artificial constructs about innovation limit our creativity: tackle bite-sized innovations and ideas: how employees can help. 02:45 ✌️ Two ways to deal with inquisition: encourage employees to be inquisitive. 07:19 ⏳ Save time by eliminating unneed...

💡 Creativity sparks innovation & play promotes creativity. 01:10 👦 A good start is to remove barriers to fun: we learn when we have experiences that confound our expectations. 03:50 🎮 Some fun ideas: gamification of service, a big wheel for interest rates, play area for kids. 06:10 👌 Encourage strategic and innovative thinking, model the value of a cross-function team & do something fu...

📊 CX measurement is not empirical. 01:12 ⚖️ The balance of ascertaining customer sentiment: benefits of higher CX level. 03:04 👍 FIs growing proficiency: good self-service beats great personal service every time. 04:46 🤝 Innovation attracts younger generations: CX will not improve without employee education.06:54 💡 Ideas worth exploring: a CX Focus Group, Tech Wolves, OmniChannel. 07:37 ✅ Que...

🤝 A conference is a gathering of people with a common reason for meeting at a centralized location. 02:17 🕴️ Have virtual meetings stopped us from having important “chance meetings?”04:50 👔 Suggestions for sending directors to meet up. 05:24 💲 Access to the vendors is much more than tchotchkes and prize drawings. 08:07 💼 Send at least one person to your state organization or regional Associati...

😒 Presentations in the financial services industry are just kind of - boring. 01:41 👍 Spice up the class - "Four horsemen educating" - fun and high quality. 02:42 💲 When teaching in person, use dollar bills from your pocket. 05:21 🤡 Self-deprecating humor makes the whole mood lighter. 06:37 😹 Humor often comes in 3 parts where the last one doesn't fit in. 07:27 ✅ Irony works. 08:26 👨‍🏫 The...

🚜 All bank loans are secured by some kind of collateral, and it’s usually equipment. 00:47 🧠 Banks run on a different type of “machinery” - the human capital also needs maintenance. 02:16 👨‍💻 Job-specific education and certifications: look at each employee and determine what training and/or certifications may be appropriate. 03:39 💼 General/industry education: ICBA annual conference in San An...

🕵️‍♂️ Always be looking for places where you can learn about what's going on in your business. 00:57 😷 The customer can be adequately served while working remotely: COVID pandemic forced financial institutions to shut down all of their branches. 01:14 😕 Intangible skills sometimes make employees excellent candidates: the workforce is unprepared for changes in the future. 02:27 ☀️ Moving from tra...

🤔 How important is your virtual business or branch? 00:53 📊 Dilemma in the business: Decreased branch activity or rise in online activity. 02:19 🌟 When your system shows what I’m talking about over and again: online customers represent significant cost savings. 04:11 📈 But people still use physical branches: how to get an accurate picture of activity breakdown and revenues? 05:39 👉 Overstatin...

🏦 Most financial institutions don't actually track the virtual branch in the same way as the physical branch. 00:50 💸 Why do some banks see only expenses in virtual branches and profit in physical branches? 02:04 😵‍💫 Why investing in virtual branches is very difficult for the C-Suite: risk and ROI. 3:21 🤕 Determining the overall profitability of a virtual branch and getting accounting systems...

😤 Thinking about banking as a dry-cleaner shop: no one complains about fees at the dry-cleaners. 01:13 🔔 Bankers failed to show the value of the services they provide to customers. 2:50 🆓 Banking services and word free were used together for years. 3:47 🎯 How do you drive the story of value to your customers? 05:46 Link Connect with David: www.linkedin.com/in/dlpspeaks

👉 David became a Chief Innovation Officer of FNBB: he started with 10 innovation workshops. 00:48 🧑‍💻 Change in demographics: millennials and Gen Z's have unique banking needs. 01:49 🧐 What are the benefits of innovation? 02:38 🤩 6 reasons you should innovate. 3:07 ⚡ New business potential energy in the company. 03:12 📈 Innovation will enable the growth of your business. 04:00 💪 Innovation...

👉 Impact of cognitive biases on decision-making. 01:01  ✌️ Cognitive biases help us with Information overload, otherwise, it would be impossible to function. 04:07 🧐 The numbing effect of routine or the curse of knowledge. 05:51 👨‍✈️ The more experienced you are, the more you're likely to be on autopilot. 2️⃣ Two types of cognitive biases: information processing and emotional. 09:17 🤓 A three-...

😊 Kevin's background and the story about a bad hire day. 02:23 🤯 Making innovative culture interesting: Putting bank regulations in a song "No sleep till Brooklyn, by the Beastie Boys". 05:11 🧐 Consumers are coming to the salesperson more educated about products and services than 20 years ago. 08:06 🔬 Sales professionals now have to know all about the industry, research trends globally, and ex...

🎸David played background music for Linda Baskin’s art show in Dayton. 01:14 🖼️ Stepping out of the comfort zone: Linda's paintings had a theme and the show had its own concept. 04:52 🎯 Professional artist and professional musician. 07:39 🙋‍♂️ Welcome, Linda! 09:12 🎨 The Radical Acceptance art show was about acknowledging the hard times in life but also good, joyful things. 11:29 😃 Linda decid...

😇 Aviv likes to wake up in the morning and try to solve a problem that nobody else is trying to solve.1:50 👦 He was inquisitive as a child and asked so many questions. 2:56 🌞 The idea behind Solar Simplified. 5:02 ✅ Aviv was not in the solar business before, but he was drawn to it.  🤝 Solar Simplified connects consumers with solar power plants (solar farms) 8:21 ➗ Half of the countries in th...

😂 Gatherings with my sister Linda and brother Larry are always filled with fun, jokes, and love. 🎨 My sister Linda is an amazing painter. 3:06 🖼️ Linda Baskin Art Show preparations. 5:35 🎶 David is going to do background music for Linda Baskin’s upcoming art show on March 27th.   6:15 🎸 David Musical background – learning to play guitar is not easy. 8:17 🎼 David has never performed a “concert...

🛫 Ryan is an ex-naval flight officer and after the military, he started working in the banking niche. 1:01  🚖 Driving for Uber and Lyft after the military was an amazing experience in gig working and gig economy for Ryan. 3:03 💵 Gridwise app is focusing on the ride-share and delivery area of the gig economy by helping drivers boost their profits. 4:34 🙃 When Ryan worked as a gig driver, he rea...

🤯  A large number of products were discovered by a mistake. (Roundup, Play Dough, Men's Rogaine etc)  1:04 🙈 Why are we so afraid of failure? 5:26 🙃 Being A student or F student: Being a successful innovator means you have to have a ton of bad ideas. 9:11 ✌️ Start off by thinking failure is good and don't let anybody limit your ability to come up with an idea.12:00 👀 People who come up with id...

👨‍🌾 Farmers are experiencing all challenges related to a business, plus they have soil and weather issues. 1:11 💻 Justin Fisher is a FinTech guy, with experience in farming 2:47 🤓 How is hemp different from marijuana?   6:46 😳 Because of legislation issues, you can plant hemp legally, but it can grow to be illegal. 10:00 📈 About the legal framework of farming hemp and growth of interest for...

😲An engineer working for Tesla has re-engineered the chocolate chip! 0:56 👍He did it better but it took him a few years. 02:31 💪Salesman invented the extension of a wing for a sailboat. 4:06 ✨What really matters--find ways to make improvements. 4:50 🎯Every single individual in the company needs to be innovating. 6:25 📣How you get those ideas heard? 7:40 ✌️Allow time for innovation in your co...

🔀 Marketing and PR may not overlap. Being channel-agnostic. 02:42 ❄️ "We are used to personalization." 04:49 😷The Covid-19 crisis impacted the ways we interact with brands. 09:43 💣 How to tailor a message that will not be offensive to anybody? 13:58  ⏰ Algorithms and recommendations. How they save time.  21:25 🏅 Innovations in the financial industry. Behind the scenes. 27:46 🛍️ B2B vs. B2C an...

🦠 Public activities during COVID-19 01:32 👏Kudos to the City of Montgomery: Innovative 4th of July parade. 2:24 ⚽Innovation from Argentina: human foosball. 5:36 🙌Don't be afraid: find the intersection of necessity and opportunity. 8:40 👦My grandson's creation and working "with a purpose". 11:11  🌷When a young person shows any creativity, encourage it, and let it flourish! 14:06 😲Kelvin Doe...