Impact Practice Consultants

Communication is the foundation of an infrastructure and drives accountability, Respect and Empowerment - CARE. Caring for your staff will ensure they care for you, your patients and your practice results will be positively impacted.

The answer is communication. A commitment to staff communication is the single most important action that a leader can take to move their practice forward.

I follow many physicians on social media who share multiple posts about medicine, their practice and their lives and yet when I look at their online reputation, many indicate a lack of management.

In a teamwork focused environment each person understands and cares about the impact of their actions and inactions on their peers. We encourage our clients to engage candidates to share their teamwork experiences during the interview process so they are hiring “We” employees.

What’s the delta between current results and practice potential? And what’s the potential of your staff? The two are clearly connected. Helping your staff achieve their potential will help your practice move closer to it’s potential.

Putting action behind your expectations requires committing time to your staff to review goals, values, responsibilities and key performance indicators. Less communication equates to more frustration. Are you ready to improve your practice results?

A leader’s reputation within their practice must be positive before their external reputation can be enhanced. According to Brightlocal, 89% of consumers check reviews so incorporating a proactive process to manage reviews is key.

Intention and infrastructure are the building blocks of growing a practice and must be solidified before your practice can innovate.

Morbidity & Mortality conferences are utilized to change behaviors and prevent mistakes. Our clients utilize a similar strategy to improve and grow their practices, it’s called Weekly Learnings.

Recently we’ve discussed the importance of being intentional with your actions. This week we are looking at inaction which I define as complacency and the impact on staff morale and practice results.

Consider that most physicians are intentional in how they’ve managed their lives through Med school. Once they started practicing, their intentions were focused on a productive schedule, an operational structure and perhaps research. All are appropriate focuses but an equally important area of a practice is the practice staff.

Inspiring your staff to utilize KPIs to drive practice growth begins with a weekly review. Collaborating with your staff and encouraging them to share ideas drives ownership and ultimately results.

To obtain the full value of your KPI’s the tracking and communication of the data must be consistent. Tracking should align with staff responsibilities and should be the ultimate responsibility of your practice manager.

Key performance indicators are a component of a strong practice infrastructure. Knowledge is power and providing your staff with key performance indicators will strengthen your staff and practice.

As a physician you are quite familiar with the value of systems and processes. The processes that are followed ensure clarity of responsibilities and drive accurate diagnoses and outcomes.

Your staff and financial results are typically moving in the same direction so assessing both is key to improving your practice.

If you’d like to grow your practice, you must perform an honest assessment of the key areas of your practice. This includes a thorough analysis of your financials and your staff’s performance.

How your story is written is up to you. Commitment to grow your practice requires a level of dedication to yourself, your staff, your patients and to growth strategies that will change how your story continues.

Every practice has key performance indicators that connect to financial results. It’s up to you to read your data and to recognize and respond to the story that it is telling you before the book is closed on your financials.

We are almost at the six month mark of 2021. How are your practice results? Will you finish 2021 strong?

The partners that you select to support your practice should be dedicated to helping you achieve your goals.

Maintaining your high standards has driven your success as a surgeon and can drive the success of your practice.

Intense management of details in the OR drives healthy outcomes, but this level of control in running a practice can create an unhealthy situation for the physician and their staff.

Whether you are walking into an exam room or a staff meeting, there is something to be learned from the person or people in the room.

In this week’s practice tip, we look at the importance of providing your staff with a safe environment to share ideas, admit mistakes and grow. When your staff grows, your practice grows.