ILHA Suite Talk

Automation is removing friction from every stay. The human moments between staff and guest are becoming the real measure of luxury. In this episode of ILHA Suite Talk, Bob Grosz, President and COO of WorldVue, explains why frictionless operations make human connection more valuable, not less, and introduces the Human Moment Audit, a framework operators can apply the Monday after the conference. Op...

Food and beverage, wellness, and the guest experience are converging into one integrated standard inside the luxury hotel. In this episode of ILHA Suite Talk, Jonathan Heath, Executive Vice President of Food and Beverage and Hotel Operations at Starwood Hotels, discusses how Starwood is rebuilding its luxury approach around clean ingredients, zero-waste design, and well-being that runs through the...

The convergence of hospitality, real estate, sports, and culture is reshaping how luxury assets compete in global destinations. As the experiential economy accelerates, maximizing asset value requires a sophisticated approach that aligns commercial performance with broader community vitality. In this episode of ILHA Suite Talk, Darcy Coleman, Vice President of Asset and Investment Management at Al...

Dineology: Merging 3D-Printed Design, Mixology, and Fine Dining In this episode, Sharon Hirschowitz (Head of Communications at the ILHA) sits down with Pietro Catalano, Founder of the Dineology Concept. They discuss how his Michelin-recognized space in Lucerne functions as an integrated system where food, beverage, and sustainable architecture work in total harmony. The Music of Service Pietro sha...

Our guest, Laura Hess , is an experience strategist and founder of Reuleaux. After exploring 500 immersive productions, she created the REMARKABLE 2025 report, a weighted evaluation rubric that measures emotional resonance, exchange, magic, and engrossing moments that leave a lasting imprint. In this conversation, she shares how luxury hospitality can adopt non-transactional touchpoints, sensory d...

In this episode of ILHA Suite Talk, Chris Gabaldon, President and CEO of Moët Hennessy North America, joins Susie Arnett, Transformational Concierge Editor and Director of Wellness Programming at Six Senses and Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association for a conversation on brand storytelling, emotional resonance, and how legacy brands stay relevant w...

In this episode of ILHA Suite Talk, Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association, speaks with Donte Johnson and Jason Bass, co-authors of The Impact Hospitality Handbook. They share how a hotel in Baltimore became a space for social impact during a two-year period of crisis. From offering hotel space to independent restaurateurs to redirecting housekeepi...

In this episode, Ana Andjelic, PhD in Sociology and Brand Strategist, author of "The Business of Aspiration," joins host Susie Arnett, Transformational Concierge Editor & Director of Wellness Programming at Six Senses, and Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association, to discuss how luxury hospitality brands can leverage cultural capital to...

In this episode, Dr. Paul Zak, Founder of Immersion Neuroscience, shares how neuroscience is helping redefine the guest experience in luxury hospitality. His research uncovers the emotional signals behind memory, connection, and trust. These are core elements of a stay that stays with the guest long after they’ve left. Susie Arnett, Transformational Concierge Editor and Director of Wellness Progra...

In this special debut episode, ILHA Suite Talk: NexGen Guest Edition, host Stephen Danelian, Principal Business Development, NexGen Guest, is joined by top industry voices to explore the invisible force that drives great hospitality: culture. Guests include: Vaibhav Garg, Group Director of Human Resources, Canouan Group Lisa Cain, Associate Professor, Florida International University (FIU) Jeremy...

Explore the evolving landscape of luxury travel and how brands adapt to shifting demographics. At the INSPIRE Luxury Hospitality Conference, Ron Pohl (President, WorldHotels) and Peter Kressaty (Chief Commercial Officer, LW Hospitality Advisors) share strategies for meeting the demands of modern luxury travelers. Key Highlights: - Insights from McKinsey: Why younger travelers are redefining luxury...

Explore the transformative role of AI in recruitment with this insightful session sponsored by Paradox from the INSPIRE Luxury Hospitality Conference 2024. Discover how Fontainebleau Las Vegas utilized innovative AI tools to assemble a 6,500-strong team in just three months. Key Discussion Points: - Leveraging AI to streamline the candidate journey and handle 300,000+ applications. - Building a cu...

Dive into The Future of Travel & The Experiential Guest, an insightful panel discussion from the INSPIRE Luxury Hospitality Conference 2024, proudly sponsored by Onity. This session brings together top industry leaders to explore how luxury hospitality is evolving to meet the expectations of today’s travelers. Discussions include: - Redefining luxury through guest personalization and experient...

Discover key insights shaping the future of luxury hospitality in this dynamic panel discussion. Industry leaders share strategies for navigating challenges, embracing innovation, and redefining luxury. Key Discussion Points: - Luxury at Scale: Balancing guest expectations and operational challenges in large-scale properties. - Technology Integration: From one-click service to frictionless experie...

Gain unparalleled insights into the world of luxury hospitality ownership with this dynamic panel discussion featuring industry-leading experts. Explore how brands, operators, and owners navigate challenges and shape the future of luxury hotels. Key Discussion Topics: - Brand Selection: Balancing rate distribution, guest experience, and owner profitability. - Development Costs: Tackling rising cos...

Explore the incredible journey of the Venetian Resort Las Vegas as it undergoes a $1.5B transformation at the INSPIRE Luxury Hospitality Conference 2024. Patrick Nichols, CEO of the Venetian Resort, shares insights into the innovative strategies and legacy-driven approach behind the largest reinvestment in hotel history. Key Highlights: - The story behind the Venetian’s reimagination, blending mod...