IBS Intelligence Global FinTech Interviews

In the face of the pandemic, digital customer services are coming into their own with consumers moving their banking activities to digital channels and institutions prioritising digital transformation. Dan Michaeli, CEO of Glia, explains to Robin Amlot why and how traditional contact centres are being replaced by what he calls engagement centres…

A new report entitled ‘Payments in a Post-Covid-19 World’ has been published by P20, the voice of the global payments industry. It explores the challenges faced by the international payments sector during the pandemic and offers suggested actions that payments companies can take to ensure effective, innovative and responsible operation. P20’s CEO Duncan Sandys discussed the report with Robin Amlot...

In the wake of the Wirecard debacle, the UK body, the Emerging Payments Association has published a review paper entitled ‘Avoiding a payments lockdown’ , presenting it to the UK ’ s Financial Conduct Authority and HM Treasury. The paper seeks to identify vulnerabilities in the current payments business model, how UK institutions were impacted and what regulators need to do next. Tony Craddock dis...

When it comes to Open Banking, are consumers really seeing any benefits? Brian Hanrahan, Chief Commercial Officer at Sentenial, joins the IBS Views podcast to discuss Nuapay, the Open Banking payments provider and Sentenial subsidiary, its recent partnerships, and how the public has taken advantage of Account-2-Account payments solutions during Covid-19.

The banker is dead! Long live the banker! Chirag Patel believes the ‘traditional’ banker is no longer viable in an era where banking innovation can transform economies. He believes that the new banker must be a product-led technology enthusiast… and he’s walking the walk, having moved from ecommerce behemoth Amazon to Santander, one of the oldest financial institutions in the world.

Thomas Schumann Water Risk Indices are the first-ever index family specifically designed to minimise water risk in equities. This first iteration of the index was initially a collaboration with three FinTechs: Equarius Risk Analytics, Fuzzy Logix, and C8 Technologies. Subsequent to the preliminary index development, institutional index experts Anatase were brought in to re-engineer the index metho...

The key to success in private banking is client engagement. In the face of the Covid-19 pandemic that has put pressure on institutions to use digital channels in a more effective manner to maintain the personal customer experience. The onus is on private bankers to adapt accordingly.

Banks will need to be as agile as FinTechs in the future. Retail banking is likely to be virtual post-Covid-19 but, warns Matt Locsin of Publicis Sapient, banks face a particular challenge in the threat of disintermediation by tech companies that could see revenue from fees shrinking and traditional bases of differentiation, other than price, disappearing.

Have we learnt anything from previous crises? With focus on resiliency and business continuity at an all-time high, Brian Collings, CEO of Torstone Technology, discusses what it’s like to provide post-trade solutions in a Covid-19 environment, and which lessons the financial sector has picked up from the global financial crisis in 2008.

One of the effects of the Covid-19 pandemic has been to increase the risk of money laundering through cross-border correspondent banking. Banks are reliant on counterparties to determine account owners and monitor transactions for risk – with variable results! Mark Gazit, CEO of Israeli cybersecurity firm ThetaRay warns that existing AML systems may not be up to the task of identifying new types o...

VMware has released research showing an increase in both cyberattack volume and breaches during the past 12 months in the UK. The research was supplemented with a survey on the impact of Covid-19 on the attack landscape. According to the supplemental survey, 92% of UK cybersecurity professionals said attack volumes have increased as more employees work from home and 93% said their organisations ha...

In recent months there has been a shift in investors’ attitude towards cryptoassets with major hedge funds and banks moving into Bitcoin. Central bankers are also investigating digital currencies. Copper Technologies CEO Dmitry Tokarev discusses how crypto can and is moving into mainstream financial services.

Paper-based financial workflows have proved to be ‘not fit for purpose’ in a remote working world, especially where complex financial instruments are concerned. Digitisation of workflows can increase efficiency but more tellingly, in light of Covid-19, can also make sense from a health and security perspective, as Jesse Chenard, CEO of Monetago explains.

FinTech start-up Shaparency completed fund-raising in less than three months and, having launched, describes itself as a disruptive RegTech platform, which aims to increase the efficiency of board and shareholder operations. It uses blockchain technology to provide an integrated digital platform so that businesses may run board meetings and shareholder meetings remotely.

Crown Agents Bank is a UK regulated provider of wholesale FX and cross-border payments services. CEO Albert Maasland discusses how digital technology is allowing Africa’s emerging markets to leapfrog traditional financial processes and how the efficiency and effectiveness of digital payments technology is standing up to the impact of Covid-19.

Coronavirus is dragging the world to the digital ‘extreme’ – whether we like it or not. However, with the UK already on its way to becoming a cashless society, will COVID-19 be the catalyst for the UK to fully embrace digital payments? And if so, how does the digital payments industry unite the nation on such a divided topic? Sunniva Kolostyak speaks to Luc Gueriane, Chief Commercial Officer at Mo...

There has been much talk of a ‘new normal’ with regard to working conditions and remote working but what has that meant in practice for many businesses? And have they got it right? Many companies are not geared in terms of tools, processes, mindset and employee engagement to make the most of the opportunities now being presented. New consultancy Ideologic has been established by Jared Whitaker, fo...

Finacle is Infosys product subsidiary Edgeverve’s core banking product, used by banks across 100 countries, serving more than 1 billion customers. Arun Krishnan of Finacle discusses how Covid-19 has opened up the gates to faster innovation in banking and payments and how the pace of change is actually increasing despite the pandemic – could this be blockchain’s big moment? The competition is now a...

The Covid-19 pandemic is fundamentally changing the business model of client management for private bankers and wealth managers. Face to face client meetings are effectively off the table, meaning that having the right digital solutions has become key for wealth managers wanting to serve their clients with relevant and timely information (even more then before). Digital transformation is no longer...

FinTech entrepreneur Peter Ramsey is carrying out an investigation into just how well the UK’s leading challenger banks stand up against their traditional counterparts in terms of customer experience. How? Simple, he set up 12 bank accounts and directly compared how the banks performed as he attempted to open an account, make a payment, freeze a card, etc. So, are the challengers just clever marke...

Covid-19 has created the prime opportunity for banks to adjust their strategy. But not through continued job cuts as they are not sustainable in the long term as experienced employees are needed to help steer out of the current situation. As European banks, in particular, continue to lose market share to their Wall Street rivals, Vikas Srivastava at Integral explains to Sunniva Kolostyak at IBS In...

The supranational Financial Action Task Force has recognised that geolocation data is a necessary part of digital identity and KYC verification. Separately, the UK’s Financial Conduct Authority recently included geolocation data as one of the criteria to be used for the purpose of KYC/territorial compliance for AML. If a taxi driver (Uber), barista (Starbucks) and waiter (Doordash) all know their...

How do you turn a crisis into an opportunity? Suntec CEO Nanda Kumar offers his views on how banks can take the impact of the Coronavirus pandemic and turn it into an opportunity to reinforce customer trust and value, reducing the risks to their business. While taking a back-to-basics approach to customer-centricity, he also advocates a low-risk approach to digitisation without the need to replace...

The iconic IBSI Sales League Table is back, and bigger than ever! In this interview, V Ramkumar, Senior Partner, Cedar Management Consulting International, explains the importance of the IBSI Sales League Table, how it is compiled and curated, the insights it provides on evolution and state of the banking technology industry, and the perspective it offers on activity levels in different global mar...

A Temenos survey has found that over three quarters of bankers believe that AI will be the technology to separate ‘winners’ from ‘losers’ over the next five years. Sunniva Kolostyak, reporter at IBS Intelligence, speaks to Mark Gunning, Global Business Solutions Director at Temenos, about the report ‘Forging new frontiers: advanced technologies will revolutionize banking’.