I See What You're Saying

In this episode, we have the pleasure of exploring the complex world of building and sustaining trust with esteemed guest Natalie Oldfield. We discuss the significance of trust equity, Natalie's innovative client trust index, and her eight principles of trust, highlighting how each plays a crucial role in establishing robust personal and business relationships. From understanding the quick decisio...

In this episode we welcome Therese Miclot, a seasoned educator and co-author of The Facilitation Advantag e. Therese discusses the essential skills leaders need to apply facilitation techniques in everyday conversations, not just in presentations or meetings. Throughout the episode, Therese emphasizes the importance of creating connections through presence, asking effective questions, and balancin...

In this episode, we have the privilege of exploring the vital conversation around suicide prevention with our esteemed guest, Frank King, the mental health comedian. We illuminate the profound importance of recognizing the signs of suicidality, understanding the emotional turmoil, and fostering connections with those who are struggling. Frank candidly shares his personal experiences and imparts in...

In this episode, we have the pleasure of exploring Glen Dall's transformative insights on navigating the CEO doom loop and empowering leaders to overcome business challenges. Glen, founder of Apex North Business Coaching, shares his wisdom from leading a significant corporate turnaround and the power of stepping back to communicate more effectively. We discuss the importance of detaching personal...

In this episode, we explore the fascinating world of improvisation and its profound impact on communication with our guest, Gary Hirsch. We delve into how the principles of improv—letting go, noticing more, and using everything—can transform our approach to conversations and decision-making. Gary shares inspiring stories and practical techniques to unlock creativity, enhance storytelling, and make...

In this episode, we have the privilege of exploring the meticulous craft of forensic sketch artistry with Gil Zamora. We dive deep into the critical skills of observation, the art of transforming words into pictures, and the dynamic process of building trust and rapport during interviews. From solving thousands of cases to enhancing our everyday conversations, we uncover valuable techniques in str...

In this episode, we welcome Dale Gillmore, a seasoned strategist in family and privately owned business transitions, to explore the nuanced world of succession planning and value-driven business decisions. They delve into the challenges of aligning personal identity with business goals, navigating family dynamics, and embracing imperfections in pursuit of greater purpose. Through insightful conver...

In this episode, we welcome retired detectives and former partners Joanne Ryan and Tom McGreal as they share the keys to their successful investigative partnership. We explore the significance of shared values, absorbing different perspectives, and the strategic planning that enhances teamwork in complex cases. Their stories reveal how understanding emotional cues and building rapport lead to unco...

In this episode, we welcome Dr. Deborah Bosley as she enlightens us on the transformative power of plain language in both written and verbal communication. We discuss the importance of replacing jargon and complex terminology with clear, concise, and credible language to build trust and enhance understanding. From her extensive experience with companies and government agencies, Dr. Bosley shares p...

Join us as we sit down with culture activation expert Tim McCleary to uncover the secrets of successful organizational change! Discover how to get your team on board by understanding their emotional journey and giving them the freedom to shape the change within a supportive framework. We'll also explore how trust and a positive work environment can supercharge your company culture and lead to last...

In this episode, we embark on a journey with Paula White to explore the innovative fusion of music, listening, and leadership. We discuss how the way we listen to music mirrors our approach to listening to people and delve into Paula's unique four zones of listening. With insights on recognizing our Side A and Side B leadership skills and overcoming listening blockers, we reveal invaluable strateg...

In this episode, we dive into the critical skills of building honest rapport and fostering accountability with expert guest Chris Norris. We discuss the importance of preparation, creating subject autonomy, and making people feel in control during difficult conversations. Through real-world examples and international experiences, we uncover powerful techniques to encourage trust and openness in hi...

In this episode, we dive into the world of whistleblower interviews with expert guest Tim Klatte. We uncover the essential techniques for encouraging whistleblowers to come forward and share sensitive information, emphasizing the importance of empathy, situational awareness, and doing our homework. From understanding cultural nuances to leveraging AI in investigative processes, we explore how thes...

In this episode, we have the privilege of exploring the profound principles of purposeful decision-making with our esteemed guest Pádraig Ó Céidigh. We delve into the "safe harbor" concept, learn the structured methodologies for reducing risk, and understand the critical role of active listening in making sound decisions. From aviation safety to personal growth, we uncover invaluable insights that...

In this episode, we dive into the world of global leadership and investigative techniques with Debbie Maples, VP Global Safety & Security at Salesforce. We explore the importance of cultural sensitivity, trust-building, and integrity in leadership. By sharing captivating stories and actionable insights, Debbie illuminates how an investigative mindset can elevate our leadership skills and commu...

In this episode, we have the pleasure of exploring the profound connection between communication and leadership with former FBI special agent Robin Dreeke. We dive into the importance of assessing others' needs, understanding nonverbal cues, and fostering a safe environment for innovation and trust. From building strong alliances to mastering situational awareness, we uncover invaluable strategies...

In this episode, we dive into the essentials of effective management with expert guest Peter Warmka. We uncover how true leaders prioritize empathy, two-way communication, and employee growth to build successful teams. From understanding aspirations to addressing non-verbal cues in recruitment and sales, we reveal valuable strategies that enhance trust and engagement. Join me in exploring practica...

In this episode, we have the honor of exploring the nuances of powerful presence and authentic communication with Amy Reczek, a renowned sales trainer and founder of Sales and Presence. We dive into the importance of nonverbal cues, effective listening, and building genuine connections in sales and leadership. From mastering personal branding to navigating client interactions, we uncover actionabl...

In this episode, we delve into the critical realm of leadership and organizational preparedness with Kristen Ziman. We explore the significance of proactive planning, recognizing red flags, and fostering open communication to effectively handle crises. From managing active shooting incidents to navigating the pandemic, Kristen's insights offer practical value for leaders in any field to build resi...

In this episode, we dive deep into the art and science of strategic growth and leadership with David Zerfoss. We explore the importance of moving beyond incremental thinking, leveraging data to set ambitious goals, and prioritizing simplification and clarity in our organizational structures. From understanding market dynamics to fostering a customer-centric approach, we uncover essential strategie...

In this episode, we delve into the essential art of high-value conversations with expert guest Mark Anderson. We explore the concept of "intensity of involvement" and its significance in truly engaging and understanding others amidst modern distractions. Through effective questioning techniques, active listening, and managing personal biases, we unlock the insights into building trust and uncoveri...

In this episode, we dive into the necessity of adaptive leadership, the power of networks, and the importance of vulnerability in building strong, resilient teams with Steve Garcia. From challenging conventional wisdom to transforming strategic planning into strategic doing, we uncover indispensable strategies for thriving in today's fast-paced environment. Join us in uncovering the future of lead...

In this episode, we dive into the essential traits of effective leadership with expert guest Henry Kraemer. We explore the profound importance of humility, the value of genuine connections, and the principles of value-based leadership in guiding our teams and ourselves. From thoughtful feedback to fostering authenticity, we uncover invaluable insights to help enhance our leadership abilities and b...

In this episode, we dive into the transformative power of etiquette with Joy Weaver. We explore how mastering social skills, from handling first impressions to sophisticated dining etiquette, can significantly enhance our personal and professional relationships. Joy shares practical tips and memorable anecdotes that demonstrate the impact of soft skills on success. Join us in uncovering how excell...

In this episode, we sit down with Matt Doherty to dive into his unique take on leadership and personal growth. Matt shares powerful insights on aligning personal and company values, the importance of honest communication, and why thoughtful decision-making is essential. From coaching top basketball teams to advising corporate leaders, Matt’s journey is packed with lessons on building purpose-drive...