HTC TechWave

Still shipping tickets in a world of broken promises? It's time to stop chasing fragmented workflows and embrace a smarter era of software delivery. In this episode of HTC TechWave — Inside the SDLC Chaos — host Neerja sits down with Annie Freeman, Associate Director – Data & AI at HTC Global Services, to unpack how OmniDev AI is transforming the software development lifecycle. OmniDev AI isn't ju...

Search is old news—smart discovery is the new power play! In this latest episode of HTC TechWave, Adnan Saulat (HTC Global Services & HTCNXT) teams up with Thomas Buffery (Crownpeak) to unpack how AI is flipping the script on e-commerce. Think real-time relevance, intelligent productranking, affinity scoring, and GenAI-driven conversational search—all working together to help customers find ex...

Welcome to HTC TechWave! Amit Tyagi, CMO of HTC Global Services, is back with Part 2 of the TechWave Podcast: “Seeking Deeper Customer Connect – AI in Marketing.” Building on Generative AI, multimodal content, NLP, and predictive analytics from Part 1, he now explores how AI is reshaping customer interactions—driving hyper-personalization, real-time decision-making, and behavioral nudges that subt...

Welcome to HTC TechWave, where we dive into the world of AI and its game-changing impact on marketing. AI is flipping the marketing world on its head, and businesses need to jump on board with purpose and strategy to keep up. The future of marketing? It’s all about building those personal, emotional connections that turn customers into loyal fans. Here’s our episode where Amit Tyagi, CMO of HTC Gl...

Adnan Saulat and Shammo Ghosh are back with Part 2 – unpacking more game-changing insights on the future of AI and its role in customer experience. In this episode, they dive into trust, ethics, and the balance between automation and human touch—key topics and use cases that are transforming industries like insurance and retail. How do we build trust in AI? What safeguards ensure it’s used ethical...

Wondering how AI is rewriting the rules of customer service? Tune in to the latest HTC TechWave Podcast, where Adnan Saulat and Shammo Ghosh break it all down in an engaging and insightful conversation. From AI-driven personalization to vision AI and agentic decision-making, they unpack how these transformative technologies are reshaping industries like insurance, travel, and retail. They also exp...

A new breed of AI assistant has recently emerged, specifically designed for enterprise users—yes, we’re talking about AI co-pilots! In this episode, Rajeev Bhuvaneswaran, our dynamic VP of Digital Transformation and Innovation Services, dives into this exciting topic! He explores the fascinating world of AI co-pilots—intelligent tools leveraging LLMs and advanced algorithms to revolutionize how we...

AI integration presents a range of challenges for businesses, from compatibility with legacy systems to ensuring ethical practices and overcoming scalability issues. In this debut episode of HTC TechWave, Sudheer Kotagiri, Global Head of Architecture and AI Platforms, offers a strategic guide for enterprises looking to adopt AI effectively. Sudheer delves into key topics like aligning AI initiativ...