Hroes
HR:ER
HR: ER is the emergency room for business owners, HR professionals and anyone else who is responsible for managing or employing a team of people. Hosted by Hroes founder Elissa Thursfield, with 15 years of first-hand lawyer and consulting experience and software service specialist Oliver Robinson they provide you with a generous dose of insights and practical advice. From hiring nightmares to compliance chaos, the unexpected to the downright disastrous "HR: ER" pulls back the curtain on events that have unfolded in workplaces around the world, the challenges HR professionals face daily the jui...
Where to listen?
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Episodes
Code at Midnight, Chaos by Morning: Autistic Employee 10.06.2025 40:00
An autistic support advisor works overnight, misinterprets tasks, and leaves chaos by morning. Is it a performance issue — or a failure to accommodate? That's what our HR consultancy must dissect in our latest episode! ⚖️ What reasonable adjustments really look like 📉 How HR should approach neurodivergence with performance issues 🧠 Legal and ethical risks of mishandling autism at work Our CPD DE...
Dialled In, Switched Off: The Cost of a Call Behind the Wheel 27.05.2025 33:33
One phone call. One moment of distraction. One life almost lost. That's what our HR consultancy had to deal with when a delivery driver, carelessly using his phone, hit a pedestrian — and claimed, 'It wasn’t that bad.' 📲 Is using a phone while driving gross misconduct? ⚖️ Can employers be held legally responsible if a pedestrian is killed/injured? ⛔ Should you suspend staff immediately after a r...
Facelifts & Fine Lines: Do Employers Deserve the Details? 13.05.2025 34:05
Sick leave or sly lift? A personal trainer calls in for a "medically required" procedure… but rumours swirl it was a Brazilian butt lift 👀. As HR tries to sort fact from filler, tensions rise: ➡️ Should cosmetic surgery qualify as medical leave? ➡️ Who decides what’s “medically necessary”? ➡️ Can your boss ask what kind of surgery you had — or is that crossing a line? Plus: What happens when rumo...
Tongue-Tied – When HR Speaks One Language 29.04.2025 36:51
Can you dismiss an employee for not speaking English? 💬❌ With almost 1 million people in Britain unable to speak English fluently, our HR consultancy team addresses a real-life case where an employee’s English skills were poor, causing issues with performance management. Mishandling could leave you wide open to claims of unfair dismissal or discrimination. Tune into HR:ER to hear how we handled...
Dead Bodies & Office Affairs: When to Use SOSR Dismissal 15.04.2025 38:58
Dead bodies and broken hearts 🚑💔 In this week’s HR: ER, our HR consultancy treats two wild workplace emergencies: A trainee paramedic at a private ambulance company who couldn’t cope with a key part of the job—dealing with dead people. A husband-wife duo working in a small team… until an affair with a colleague blew everything up. Cue fist fight, slashed tyres, and countless grievances. From tac...
Mental Health or Capability Issue? Nurse Thinks TV is Talking to Her 01.04.2025 37:05
A veterinary nurse is struggling with a mental health crisis, convinced that people on TV are speaking directly to her 😱📺. Now, here’s the challenge—figuring out if this is a well-being issue or a capability issue, all while ensuring the safety of both animals and colleagues. 🐾 Follow the HR:ER episode to hear how our HR consultancy dealt with it! 🎧 Our HR software, with performance tools from...
Too Sick to Work... But Not Too Sick to Side Hustle? 18.03.2025 37:10
Our HR consultancy solved a tricky situation: an employee signed off sick was unengaged at work—tears in meetings, refusing to engage… But the next day? She’s all over Instagram promoting her business and calling herself a #GirlBoss. 🤳💁♀️ Tune into HR:ER to find out how we treated this emergency: ➡️ When does it become misconduct, and can you dismiss them? ➡️ Should social media activity factor...
Is International Women’s Day “Too Much” at Work? 04.03.2025 30:34
That’s how one employee feels—he says it makes the workplace "a nightmare". But is this just a difference of opinion or gender discrimination? How should HR respond? Our HR consultancy is breaking it down in HR:ER: 🤔 Are awareness days effective or just corporate box-ticking? 👨 Should International Men’s Day get the same spotlight? 😬 Is discomfort around IWD a sign of gender discrimination? 💰...
Employee Brings Smelly Support Cats to Work 18.02.2025 34:57
Emotional Support Animals at Work: Reasonable or Too Far? 🐱 One employee says their emotional support animal helps manage anxiety—but coworkers are complaining about allergies, hygiene, and distractions. ⚖️ What’s a fair accommodation, and what’s impractical? 🗒️ What authority does a doctor's note carry? ⚠️ What workplace issues come with support animals? What’s the right balance for employers? T...
When Does Banter Become Sexual Harassment? 04.02.2025 35:45
When Does Banter Become Sexual Harassment? What happens when workplace "banter" crosses the line? In this episode, our HR consultancy deals with a real HR crisis: a junior employee reports their supervisor for graphic sexual conversations, dismissing concerns as just "a teenage boy's dream." We Diagnose: - The fine line between joking and harassment - How power dynamics impact workplace behaviour...
Our Top HR Emergencies - HR:ER Turns One! 🎉 21.01.2025 24:31
Over the past year, we’ve tackled some of the wildest workplace emergencies you could imagine. From "Is sniffing a shirt sexual harassment?" to "HR hires a murderer," and even "When are you too fat to work?" – these jaw-dropping scenarios are real cases we’ve handled through our HR consultancy. In this special birthday episode, hosts Elissa and Oliver take a trip down memory lane, sharing their pe...
Failed ID Checks: Candidate Submits Naked Selfie 07.01.2025 38:17
During a routine ID check, a candidate sent… a nude selfie. 😳 Yes, you read that right. It’s one of those moments our HR consultancy never saw coming. So, what’s the next step? 🤳 Is this considered sexual harassment? 🔒 Could it violate privacy or data protection laws? 🤝 What’s the right move with this candidate's offer? Our platform integrates TrustID, making ID checks simple, secure, and hass...
Caught on Tape: Employee Illegally Records 300 Hours of Conversations 10.12.2024 36:26
What do you do when an employee alleges bullying and a "conspiracy" against them—while refusing to cooperate with investigations? And to top it off, they reveal they've secretly recorded over 300 hours of workplace conversations, including toilet visits? 😱 This is the crisis our HR consultancy handled in our latest HR:ER episode! It raises BIG questions for HR, including: 👉 Are secret recordings...
HR vs. Employee Theft: Employee Steals Company Car 26.11.2024 34:07
UK businesses lose over £183 million annually due to employee theft. As an HR and business leader, you play a pivotal role in safeguarding company assets. In the latest episode of HR:ER, our consultancy faced a challenging scenario: an employee was dismissed, stole the company car, and escalated tensions when HR visited their residence to retrieve it, resulting in threats of trespassing from famil...
Christmas Party Gone Wrong: Employee Strips Naked! 12.11.2024 32:25
It’s all fun and games until a holiday party goes off the rails! Recently, our HR consultancy tackled a case that got everyone talking. Dave got a bit too merry at the Christmas party - he climbed onto a table, stripped naked, and then told the CEO to f*ck off… 🎄🙈 Catch the full story and our expert advice on handling holiday party chaos in the latest episode of HR:ER. Follow now - and if you’re...
Without a Trace: Employee Kidnapped! 29.10.2024 31:07
Ever had an employee disappear without a trace? Imagine this – an employee goes radio silent for five days, only to return with an astonishing tale of a “mistaken kidnapping.” Is it real, or just a bold cover-up? In our latest podcast, we tackle this jaw-dropping HR emergency and dive into the challenges employers face with missing team members. Here's what we break down: 🔍 Fact vs. Fiction: Step...
Truth or Lie: Employee Alleged Affair With HR 15.10.2024 33:54
How do you handle a rule-breaking employee who faces complaints for misogyny, then when confronted threatens to expose an alleged affair with HR? That's what our HR consultancy tackles in our next HR:ER episode! We share our emergency measures to stop sexual harassment from happening in your workplace. Got a workplace emergency of your own? Reach out to us and our expert lawyers will help you conf...
What Happens When Police Seize Company Property? 01.10.2024 27:19
How should HR handle an employee's property seized by police?💻👮 Our HR consultancy recently helped a business uncover that an employee, involved in a major criminal drug ring, had their work computer seized by police. The issue only surfaced when the employee requested another computer for work, prompting our further investigation. It was imperative HR acted with caution. Even when an employee i...
Fired or Hired: What Happens When Employees Lie About Their Qualifications? 17.09.2024 38:56
What do you do when a long-standing, trusted employee is caught lying about their qualifications? 💡🫠 Our HR consultancy tackles another workplace crisis! Natalie, a senior accountant on track for a promotion to director, was asked to provide proof of her chartered accounting qualifications - only to reveal that her CV was riddled with lies. As the truth unravels, we dissect how could this slip t...
When Are You Too Fat To Work? 03.09.2024 43:10
When are you too fat to work? 😲 Hear how our HR consultancy team tackled another emergency as a small business with an employee who, due to morbid obesity, has already required three specialised chairs - which cost thousands each and becoming unsustainable for the company. What are the employer's legal obligations if no health conditions contribute to the employee’s obesity? How can HR address an...
How to Make Staff Training and Development Not BORING With Gilly Cohen, Head of Global Performance at YMU 13.08.2024 32:51
Is your training and development failing to truly develop your staff? If so, it’s not engaging enough. We sit with Gilly Cohen, Head of Global Performance at YMU Group. In her unique role, Gilly has revolutionised learning and development at YMU, a global powerhouse in talent management, representing the biggest stars in entertainment. We discuss: Is Gen Z the laziest workforce generation yet? How...
Providing the Right Support to Mental Health First Aiders With Paul McGregor, Founder of Everymind at Work 30.07.2024 36:04
Does your organisation use mental health first aiders? Next in our guest series, we sit down with Paul McGregor, founder of Everymind at Work, which provides on-demand support designed for Mental Health First Aiders in the workplace. In this HR:ER discussion, we discuss the legal implications if an employee confides in an MHFA and subsequently causes harm to themselves, share "wellbeing washing" w...
People Strategies for Global Fashion Growth With Lucy Aylen, Founder of Never Fully Dressed 16.07.2024 37:06
We're excited to launch our first HR:ER guest series, and we're kicking it off with none other than Lucy Aylen, the founder of Never Fully Dressed! Since its inception in 2009 as a market stall, Never Fully Dressed has succeeded into a renowned international fashion brand, now featured in high street retailers like Flannels, ASOS, and House of Fraser. Join us as we dive into Lucy's journey and dis...
Is Losing £50K of Company Money to a Scam Gross Negligence? 02.07.2024 33:18
Has your business fallen victim to a phishing scam? Is it gross negligence when an employee loses company money? In our next HR crisis story, a senior Finance Director lost £50k of company funds to an obvious scam. This error led to the company's collapse; a simple check of the email address would have revealed it was a fraudulent email. In this episode of the HR:ER podcast, we discuss Which scams...
Should Relationships Be Allowed in the Workplace? An Extra Marital Affair That Turned Into Stalking 18.06.2024 33:44
Workplaces often spark new relationships, but what happens when an extramarital affair spirals into a stalking nightmare? This is after a staff member ‘caught’ Matt and Ben in a storeroom. The situation then escalated to Matt bombarding Ben with love letters, trying to change his shifts to be on shift with him, and making ‘heavy breathing’ phone calls to him and his wife. In this episode, we explo...
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