How To: 911

This episode is a collaboration of what officers and dispatchers need when reporting impaired drivers. Sami and Erica interview Loveland Police Officer Gates who, like most officers, is passionate about removing impaired drivers from the roads. They discuss the ways to report impaired drivers in Loveland as well as in general. They also talk about things to expect if calling in to report a suspect...

In this episode Erica and Sami go into depth about questions asked during calls for service related to the fire department. Though they get off track a bit with more scenarios than questions, hopefully you all can keep track and understand. Also this is the beginning of police, fire, and medical call taking procedure episodes so stay tuned for the rest to come out soon! Subscribe to be notified wh...

If you or a loved one are in crisis, SummitStone Health Partners’ Behavioral Health Urgent Care services are here for you. In Larimer County, Colorado, you can call 970-494-4200 (Option 4) or text TALK to 38255 anytime, day or night. On this episode Erica and Sami discuss mental health crisis and Co-Responders. Whether they're responding with law enforcement or not, Jesse and Sue discuss the steps...

This episode is our final in the dispatch wellness trilogy! Erica and Sami talk to Jim Marshall from the 911 Training Institute about PTSD in dispatchers. They delve into some deep talks about what it's like to answer that 911 call. Jim also dives into the 9 risk factors all 911 dispatchers face. Check it out  this topic isn't just relevant to dispatchers, first responders, or those in the mi...

This episode kicks off part two of our dispatch wellness trilogy. Today Erica and Sami are talking about PTSD and resiliency in the 911 community with special guest Ryan Dedmon from the 911 Training Institute. Listen and learn about how 911 operators can be affected by their job in more ways than what we discussed in PSA 8: Empathy fatigue. Also, figure out how we all can be redwood trees and why...

Today Sami let's Erica take the reigns and talk about a not so fun topic about 911, empathy fatigue. Not to be confused with compassion fatigue. This is something that people can experience in very day life and we just want to bring awareness to the 911 community that has to go through it as well. Erica has some fun tips on how to keep us all on our toes ready to face each call, or just everyday l...

In this episode there are two special guests! Traffic Officers Lorenzen and Mayers are talking about what being a Traffic Officer at the Loveland Police Department means. As well as educate all of you on how to be safer and better drivers! Listen to the end for a funny clip that didn't quite make the official episode. Subscribe to be notified when new episodes drop! Check us out on YouTube at How...

In this episode, Erica and Sami talk about the many ways how locations and cell phones don't always go hand in hand. Sami's back at it with some numbers and lots of math. Erica talks about the requirements for cell phone companies to provide accurate locations. As well as some cool futuristic technology stuff for 911!   Sources for this episode: https://en.wikipedia.org/wiki/Enhance... --Line...

On this episode, Erica and Sami are meeting with Sergeant Ertman with the Loveland Police Department! You all get to learn the likes, and dislikes, about being a Sergeant, as well as other cool things, such as bomb squad! Who doesn't like to hear about things that blow up?! Subscribe to be notified when new episodes drop! Check us out on YouTube at How To 911 Podcast! Email us any questions at how...

In this episode Erica and Sami interview Loveland Police Officer Helgenberger! Officer Helgenberger talks about all things including what it's like to be a "lady cop". As well as another cool podcast for you all to check out! Subscribe to be notified when new episodes drop! Check us out on YouTube at How To 911 Podcast! Email us any questions at howto911@cityofloveland.org Follow us on Instagram @...

Welcome back to our sixth PSA! Today Sami and Erica talk to everyone about the languages supported by 911 and the technology that supports it. Also Erica and Sami find the one thing they have in common, Erica gets distracted by a large squirrel, and there's actual 911 calls for you all to enjoy! Noted: 911 calls have been edited to protect caller's private information such as address and phone num...

For all our podcast/audio listeners, we're now on YouTube. This episode marks the first one of very many yet to come! On the first ever video for How To: 911, Erica and Sami talk to Loveland Police Department's Chief of Police, Chief Ticer.  The Chief walks Erica and Sami through who he is and what he does for the department. As well as a little bit about the department as a whole that even t...

In today's episode Erica and Sami uncover the mysterious world of texting 911.  Sami once again has some cool statistics and some interesting stories! Sami also confuses Erica once more and they apologize in advance for making you sit through the confusion.  Don't forget to check out the sources to learn more, there's a pretty cool map you can check out!   Sources for this epis...

In this episode Erica and Sami cover 911 Hang up calls which affect a 911 center more than you'd think. They also cover various ways of how 911 may get dialed so that you don't have to! Sami and Erica also discuss Kari's Law and how that has made changes to the world of 911.  Sources for this episode: www.fcc.gov/mlts-911-requirements  Subscribe to be notified when the next episode drops...

Today we bring you another bonus episode! This time with a very special guest, Matthew, who works at Larimer County Communications Center. Better known as "the County". Matthew will be discussing with us the differences between our two centers, some differences surprise even Erica and Sami. We apologize for the poor audio quality, we're still learning! Also, Sami's time line is off and the ne...

Yet again Sami and Erica bring you another educational episode, today its all about jurisdiction. They try their best to stay on topic and explain how jurisdiction affects 911 calls. Sami is stumbling on her words as usual and thankfully Erica is there to clarify all the acronyms thrown out along the way.  Subscribe to be notified when the next episode drops!  Find us on YouTube at How T...

Today Sami and Erica do one more episode regarding the updates on Covid-19 and 911 as well as play around with new equipment! Much shorter than the rest of the episodes but still has quick info in case you had any questions!    Subscribe to be notified of new episodes!   Check out larimer.org for any questions about the new updates   Find us on YouTube at How To:...

Erica and Sami finish up this large topic with part 2. In this episode they cover more of the police side of dispatching as well as talk about some fun (scary) statistics. Erica doesn't laugh at Sami's funny jokes and it's a little awkward to listen to, so sorry about that.  Subscribe to be notified when the next episode drops!   Follow us on Facebook at Loveland Emergency Communica...

Today Erica and Sami dive into Part 1 of what do 911 operators do. They cover what the shifts look like at LECC (Loveland Emergency Communications Center) as well as what the call taker and fire/ems radio dispatcher does. You get to hear Sami speak in unknown accents as well as an awkward, but brief, disagreement between the two hosts until they come to a mutual understanding. BONUS: If you listen...

Today Erica and Sami update you all with the new changes revolving around Covid-19.  If you haven't already please go check out the first bonus episode covering the pandemic, otherwise you're missing out on a lot! This is definitely shorter than the last one but still has some very important information for everyone to be aware of.  Subscribe to be notified when the next episode drops!&n...

Today Erica and Sami discuss the Covid-19 pandemic and how it affects 911.  This one is a long one but definitely worth the listen to get information to help yourself and others.  Subscribe to be notified when the next episode drops!  Sources to check out from this episode: Larimer.org and cityofloveland.org.   Contact sources for Summit Stone Health: 24 hour phone line 97...

In the very first episode Sami and Erica cover some of the most important parts of 911. You'll find the three questions asked during 911 calls. You'll also find Erica and Sami struggle when trying to understand the differences between rural and urban. As well as the difference between a question and a statement. Subscribe to be notified when the next episode drops!  Email us at HowTo911@cityo...

Welcome to How To: 911! This trailer is to give you a taste of the two voices you will be hearing, as well as what you can expect to hear from this educational podcast! Episodes will be posted the 1st and 15th of each month.  Subscribe to be the instantly notified when the first episode drops and tell all your friends!  Like us on Facebook at Loveland Emergency Communications Center Find...