Hospitality Property School

As the world begins to open up over the next year, video content marketing is going to be a priority if you want to stand out. Stay with me to find out why you need video and an easy way for you to benefit. Okay, I want you to use your imagination. Imagine you want to get away, to unwind, to a hotel, resort, inn or bed & breakfast. You go to your favourite hospitality property booking engine t...

The future is upon us and room technology is your next step. As much as we would like to think the old ways are the best, your guest will beg to differ. Let me explain. Greater personalization in your hospitality property, your hotel, resort, inn or bed and breakfast, makes customers feel appreciated, not just another anonymous statistic on the balance sheet. A smart hospitality property offers ex...

It does not matter if we are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition. I have always said, “At a basic minimum, every hospitality property has to provide a clean facility and a comfortable bed.” At some point, we are all hospitality property guests, whether it be a hotel, resort, inn bed & breakfast, or Airbnb, and it do...

This has been an unprecedented year for the hospitality property industry but here at Hospitality Property School, we have seen the want to learn has not diminished. I will share with you the top 10 most popular episodes of 2020. This has been an insanely, crazy year, but it is time for our annual look back at the Hospitality Property School 10 most popular episodes 2020. A theme I noticed this ye...

During & post Covid-19 is a new era for the hospitality property industry and guest expectations and properties are going to have to re-evaluate the way they conduct business in order to survive. Here is what you need to know. Ask to subscribe Why People will Book Based on a report by SevenRooms, a reservation system company, as things are today, Americans planning to book a hospitality proper...

Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources. But don’t panic, I’ll show you how you can turn that around. Without a program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, many greening initiatives are not expensive to implement and can provide substantial...

Housekeeping departments play a critical role in your property's success. I’m going to show you how to recognize the importance of your housekeepers so they will want to enhance your guest experience. When visiting any property, at the absolute minimum I expect two things: A comfortable bed and A clean building Nothing sends a stronger message than a spotless property and the general condition of...

A successful front office manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do to be a successful front office manager. In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can make or break the image of your property...

Unproductive or poor employees can be a detriment to your business but firing them can be very difficult. Here are tips to do it professionally, gracefully and safely fire an employee. If you're an independent hotel, resort, inn or bed and breakfast owner or manager and you're having a problem with an employee, you have two choices: •You can try to work with them, and help them improve their perfo...

For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning how to upsell is a step in the right direction and can increase your bottom line learning. Let me share ways for you to improve your upsells. Why Should You Want to Learn How to Upsell? Upselling will make your guests more satisfied and make your business more profitable. A properly tr...

If you operate a hotel, resort, inn or bed and breakfast you should know your number one priority for success is offering great customer service along with an unforgettable guest experience. Here are some basics to help reach this goal along with some wonderful examples. If you operate any type of hospitality property, your number one priority for success is great customer service. Great customer...

Have you ever had a hotel, resort, inn or bed and breakfast guest standing in front of you complaining and you were not quite sure how to handle it? Let me share with you tips you can use, along with some of the most common customer complaints. With the continued evolution of online hotel, resort, inn and bed & breakfast review sites, social media, forums, and fuming customers on YouTube, a pr...

Any business can offer good or basic customer service but your guests expect more. How can you fulfill their expectations? Give me a few minutes – and I’ll share with you wonderful tips for amazing customer service. If you have been an owner/operator of a hospitality property for a while, then you might have seen the average hotel occupancy rate fluctuated dramatically over the past couple of year...

Communicating is something we do every day but effective communication is not a skill we all process. I will share common mistakes made and how we can improve. Introduction Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought. It might seem easy, but effective communication actu...

Are you happy if your hotel, resort, inn or bed and breakfast are doing so-so? A sure-fire way to help your business grow is to train your employees and I’m going to show you how. Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can find the time and I don’t mean just when they are hired, it has to be ongoing. L...

Most prosperous hospitality properties, bed & breakfast to hotels, are successful because they offer their employees a wonderful experience. How can you do this? I’ll tell you how. In the last episode “Cost of Turnover is Expensive – How to Keep Great Employees” I talked about hiring great employees. Now that you have the right employees, how do you keep them? Kimpton Hotels & Restaurants,...

Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail? In this episode, I will tell you how. If you are the operator of a hotel, resort, inn or bed and breakfast, there is a good chance you have an understanding of the day-to-day operation of your property. In a perfect world, you woul...

Are you losing great employees and are not sure why? Employee turnover is costing you money and here is what you need to do to stop it. For the next number of episodes, I will be talking about your employees. From where to for the best to firing those who don’t work out and everything in-between. Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and thi...

Do you sometimes feel stressed? You can’t keep your thoughts together. Being stressed can affect you deeply in both mind and emotion, so what can you do about it? Stay with me and I’ll share some tips. Let me start by asking you a couple of questions. •Are you feeling stressed? •Does it look like there are constant obstructions in your way? •Does it seem like you have so much to do that you can’t...

We all know to be successful, you have to have the right mindset but how do you get there? I’ll give you tips you can use. The past number of years has been an interesting study of hospitality property owners in ways of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture. So, let's look at the downturn of the economy has...

Today’s tip is going to be a little different. Have you ever wondered how the hotel industry started? Check out this episode to find out how. So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started? Hotels or a version of have been around for a couple of thousan...

Life is 10% what happens and 90% of how you react to it. I will share with you 31 habits of successful people and how they react. Here’s an interesting fact, Nearly all successful people have similar habits. You may not have recognized them, so I’m going to share with you a list of twenty-one of the most common habits of successful people. 1. Be Decisive I have mentioned this before – When you hav...

Do you feel the outside look of your property is distracting from the experience you want to offer your guests? Let me give you a few ideas that can improve their first impression. First impressions last and this is particularly true when it comes to the appearance of a hospitality property. If the outside area of a property looks run-down or does not look inviting, this has the potential to turn...

If you want your guest to return, you are going to have to WOW them. I’m will show you how to do this with the perfect hospitality property room. When things get back to some semblance of normal, whatever that may be, you are going to have to work extra hard to get back your customers. In this episode, I’m going to take WOWing your guests to a new level. I’m going to share with you the things for...

Do you own or manage a hospitality property? What type of hotel are you? I am going to tell you about the differences. Have you ever noticed there are many different types of hotels throughout the world? I have found a list that names over 60 types and I want to give credit to Christian Eilers https://djaunter.com/author/ceilers/ of Dauntless Jaunter https://djaunter.com/ for compiling this list....