RaftLabs

Hospitality Decoded

Business EN ↓ 3 episodes

How do boutique brands and global hotel groups stay competitive in a fragmented digital landscape? They decode the data. Hospitality Decoded, powered by RaftLabs ( https://www.raftlabs.com/podcasts ) , bridges the gap between high-touch human service and high-tech operational intelligence. We interview real hoteliers on the front lines to explore how experiential storytelling, custom booking platforms, and back-end team collaboration work together to meet rising guest expectations. Subscribe to learn how to build sustainable, tech-enabled hospitality experiences that last.

Author

RaftLabs

Episodes

How SNO Hotels Turned a 500-Mile Pilgrimage Route Into a Business Model 18.06.2026 23:18

Ana is a hospitality leader with over six years of experience at SNÖ Hotels, an experiential hotel group founded seven years ago in Spain. Rooted in its CEO's deep passion for mountain culture, skiing, and nature, the company began with localized projects in the Catalonian Pyrenees and Aragon, and has since expanded its footprints into the beautiful region of Galicia. In this episode, Ana deta...

What Luxury Guests Actually Pay For Has Nothing to Do With the Room 18.06.2026 28:10

Amir is a seasoned hotelier with over 17 years of dedicated experience in the hospitality industry across the GCC region. He currently lends his revenue management expertise to Shaza Hotels, a highly curated, culturally focused boutique hotel brand. Unlike massive commercial chains, Shaza Hotels prioritizes the ethics of family tourism, personalized guest care, and immersive storytelling inspired...

Why OTAs Are Not Your Enemy and Other Revenue Truths | Fabrice Stahl, IFA by Lopesan Hotels 18.06.2026 28:17

Fabrice is a revenue management and hospitality expert with over 20 years of experience in the hotel industry. He has worked across front office operations, consulting, e-commerce, and revenue management before moving into his current role at IFA Hotels. He now oversees a portfolio of hotels across Germany and Austria under the Lopesan group. In this episode, Fabrice dives into the dynamic shifts...