Hospitality Daily Podcast

Philippe Zrihen is Head of Americas for Ennismore . In this episode, he shares how experience is central to both F&B and the wellness opportunity in hospitality today. Follow Philippe on LinkedIn Learn more about Ennismore Operating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com) A few more resources: If you're new to Hospitality Daily, start here ....

Today Tom Luersen , President of CoralTree Hospitality , discusses how he thinks about embedding his hotels in their local communities. Follow Tom on LinkedIn Learn more about CoralTree Hospitality Listen to our other episodes with Tom: The Innkeeper Mindset Reimagining Hospitality Careers A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here w...

Anna Blue brings more than two decades of social impact leadership to her role as President of the AHLA Foundation , the charitable arm of the American Hotel & Lodging Association, supporting a stronger and more equitable hotel industry workforce. In this episode, we talk about the opportunity she saw that attracted her to his role, how the Foundation is supporting hotels, the future of work,...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about both understanding the history and culture of a hospitality business - and then how to develop it further. Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Listen to our other episodes with Michael: Engaging The...

Nina Kleaveland is the CEO and co-founder of Lanyard, and in this episode, she shares what she's doing to help hospitality providers attract and retain talented people by offering housing. Follow Nina on LinkedIn Learn more about Lanyard Nina is also the founder of Female Founders in Hospitality, and I encourage you to listen to our conversation about that here . This episode is part of our s...

Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he loves San Francisco - and how we can welcome others to our city. Listen to our other episode with Tom: How The First Concierge in the US is a Futurist Follow Tom on LinkedIn He's America's First Concierge (YouTube) Learn more about the Fairmont S...

How are you thinking about developing yourself - personally and professionally - to become the best hospitality professional you can be?  Today, we're learning from Erik Tengen, CEO of Oaky, about how he thinks about this - and what works for him. Links: Follow Erik on LinkedIn Listen to the Oaky podcast on Spotify A few more resources: If you're new to Hospitality Daily, start here .  Y...

Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property...

The Madrona , a luxury boutique hotel in California's Sonoma County, has been named one of Travel + Leisure's "Best New Hotels of the Year" and Conde Nast Traveler called it one of the most exciting new hotel openings they've seen. Cory Schisler is a Partner at the hotel and in this episode, we get to hear the story behind how it all got started, how Cory and his partners...

Ali Wunderman is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler, the Guardian, SF Gate, and many more. In this episode, you'll learn what it's like to work in this role, what she finds interesting, and how to best work with journalists like her to get media coverage. Visit Ali's website Follo...

David Rust is the founder and CEO of Sagra , a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that practice it. David was one of the first 20 team members at Lyft, which achieved a $24 billion valuation at its IPO and was named to the Forbes 30 under 30 list. Yesterday we learned about why and how he's building Sagra to introduce mor...

David Rust is the founder and CEO of Sagra , a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that practice it.  In this episode, you'll learn about David's journey to founding Sagra and what he learned about sustainability and hospitality along the way: 00:50 - David talks about his influences growing up 03:12 - Joining Lyft as...

Hospitality has its roots in place - the neighborhood, city, and region it is provided from. Today, we're going to do something a little different - kicking off a little series I'm calling "San Francisco Sundays" - because through interviews with leaders in my hometown, I want you to see how we can work with others in our community to welcome more people and provide hospitality...

In this episode, Shelley Brown talks about how we can avoid burnout and thrive through creativity. Listen to our other episode with Shelley: Stay WEIRD: How hospitality leaders can create a culture of belonging Learn more about Shelley's work on her website See Shelley's art on her website and on Instagram Follow Shelley on LinkedIn A few more resources: If you're new to Hospitality...

Nina Kleaveland is the founder of Lanyard as well as the founder of Female Founders in Hospitality - which today, August 18, turns 1 year old. In this episode, she shares her career journey, as well as more about Female Founders in Hospitality and how it might help you. Follow Nina on LinkedIn Learn more about Nina's company, Lanyard Follow Female Founders in Hospitality on LinkedIn A few mor...

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, he's always on the hunt for how to improve - and today, he shares his latest observations on what makes great hospitality Follow Bashar on LinkedIn Follow Bashar on T...

John Marsh is co-founder of Marsh Collective, where he oversees $2 billion in real estate around the US as an investor - and hospitality is a big focus in his work. In this episode, you'll learn how hospitality can cause places to thrive, and how thinking holistically about people, place, and capital can provide an advantage.  Follow John on LinkedIn Listen to John's personal story on Th...

Today we're learning from Stephanie Leger, Chief Excellence Officer at First Rate Hospitality about common service mistakes she's seen recently, what makes for effective training, and how training and development can play a role in attracting and retaining more people to our businesses.  Follow Stephanie on LinkedIn Follow Stephanie on Facebook Follow Stephanie on Instagram Follow Stepha...

David Lund is The Hotel Financial Coach and in this episode, you'll hear about his own journey to leadership, advice on where to get started on your journey, and how to refine your financial skills - as well as David's new book, The Prosperous Hotelier . Follow David on LinkedIn Visit David's website Learn more about David's book, The Prosperous Hotelier A few more resources: I...

Emily Kanders Goldfischer is a thought leader and change maker in hospitality, on a mission to promote gender equality in the industry. In this episode, we get to hear the story of why she founded hertelier with Nancy Mendelson and how she leads this community and platform today to inspire women in hospitality to pursue, navigate and nurture their careers at every stage. Follow Emily on LinkedIn F...

Alan Young is co-founder of Puzzle Partner , and in this episode, we talk about what he calls "life-work balance." Follow Alan on LinkedIn Read Alan's latest article: Disrupting the Norm: The Uberization of Everything and Its Implications on the Hotel Industry Learn more about Puzzle Partner A few more resources: If you're new to Hospitality Daily, start here .  You can send me...

Pablo Lopez is the Marketing Director at M Social New York , and in this episode, we talk about a fun activation they did to create a mini rooftop pickleball court on their property - and we also talk about the role of experiences in providing hospitality.   Follow Pablo on LinkedIn Learn more about M Social Hotel Times Square New York A few more resources: If you're new to Hospitality Daily,...

Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he considers himself a "futurist," and what he learned about providing hospitality from working in some of the best hotels around the world. Follow Tom on LinkedIn He's America's First Concierge (YouTube) Learn more about the Fairmont San...

Andrea Stokes is the Practice Lead for Hospitality at J.D. Power , and in this episode, you'll learn about her career journey in research and why this matters, how J.D. Power has evolved its research methodologies, and what they learned in their recent study and its implications for you. Learn more about the 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study Follow Andrea on Link...

David Kong is the founder and principal of DEI Advisors, a nonprofit organization dedicated to empowering personal success. Previously, he was president and chief executive officer of BWH Hotel Group – comprised of Best Western Hotels & Resorts, Sure Stay Hotels, and WorldHotels – a role he retired from as the longest-running CEO of any major hotel company. In this episode, David talks about t...