Hospitality Daily Podcast

In this episode, Tony Greenberg , co-owner of SingleThread , shares insights into the strategy and unique approach that has helped SingleThread become one of the top hospitality businesses in the world. Tony's perspective on the evolving hospitality economy (01:40) - Learn about the shift from material goods to transformational experiences, and the integration of restaurants and hotels in the...

In this episode, Nathan Woods shares his insights on cultivating a heart of hospitality and how it can transform both personal and professional interactions. The concept of providing hospitality with both home and heart  The importance of seeing everyone as beloved and deeply loved How gratitude and recognition of others' needs can open up opportunities for hospitality  The intrinsic value of...

In this episode, Scott Roby , founder of Storyteller Hospitality , shares his journey that led him to create a consultancy focused on story-based business strategies and how you can unlock success in your career and business through stories. Founding Storyteller Hospitality (03:36) - Understand the inspiration behind Storyteller Hospitality and how Scott launched the consultancy. The Power of Stor...

In this episode, Lisa Karvellas , co-owner of Cedar Lakes Estate , shares insights on how her business has achieved recognition as one of the Travel & Leisure Best 100 Hotels in the World and the unique ways her team creates memorable experiences for guests. Attentive Service : Discover the importance of personalized service and how small, thoughtful gestures by staff can leave lasting impress...

In this episode, Lisa Karvellas , co-owner of Cedar Lakes Estate , shares insights on how she and her sister transformed a former summer camp into a high-end retreat and built a remarkable workplace culture that earned them a spot on the Inc. 500 Best Places to Work list. Approach to hiring and staffing (01:51) - Lisa explains their unique hiring strategies, including the benefits of hiring locall...

In this episode, Lisa Karvellas , co-owner of Cedar Lakes Estate , shares how she and her sister transformed a 1920s summer camp into a world-class destination for weddings, retreats, and boutique hospitality. Adapting to New Uses : Learn how Lisa and her sister adapted Cedar Lakes Estate to function both as an event venue and a boutique hotel.  The Importance of Guest Feedback : Discover the role...

In this episode, Dino Michael , Hilton's Global Category Head of Luxury Brands, shares insights into how Hilton balances technology and human interaction to elevate the guest experience. Listen now to learn about:  How Hilton collects and uses guest preferences to personalize stays. Strategies for achieving excellence at scale across multiple luxury brands. The importance of taking team membe...

In this episode, Dino Michael , Global Category Head of Luxury Brands at Hilton, shares his inspiring journey from being a server at Planet Hollywood to leading iconic luxury brands at Hilton such as  Listen now to learn about: The importance of communicating the benefits of a career in hospitality Dino's early life and family influences that shaped his career (02:09) How working at Planet Ho...

In this episode, Reg Smith, part of a family that has defined the hospitality experience in northern Michigan through their hotels and restaurants, shares the story of his family's legacy and the lessons they've learned in stewarding it while staying personally engaged in the work of hospitality. The origins of Stafford's Bay View Inn and the early days of the family business (01:13...

In this episode, Sean Tribull , Practice Lead for Leisure and Hospitality at Venari Partners , shares his journey in hospitality, insights on leadership, and effective strategies for recruiting and retaining top executive talent. Sean's Career Journey in Hospitality (02:02) - Learn about Sean's international background and his early career experiences, including his apprenticeship at Bre...

In this episode, Helen Smith and Eugenio Pirri , joint CEOs of Dorchester Collection , share insights into what they call their "Golden Profiles" and how it enables their hotels to operate with excellence. Understanding the "Golden Profile" - Learn what this is and how it helps Dorchester Collection cater to each guest's individuality and needs. Technology as an Enabler -...

In this episode, Dorchester Collection joint CEOs Helen Smith and Eugenio Pirri share heartwarming stories that illustrate the power of exceptional hospitality and how it can elevate guest experiences. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionabl...

In this episode, Helen Smith and Eugenio Pirri , joint CEOs of Dorchester Collection , share their unique approach to balancing the individuality of legendary properties with building a cohesive family of brands. The concept of the "Golden Thread" : Learn how Dorchester Collection maintains the unique identities of its properties while creating a unified brand experience. Guest-centric a...

In this episode, Helen Smith and Eugenio Pirri, joint CEOs of Dorchester Collection, share their experiences and insights on co-leading a luxury hotel management company. The benefits of joint leadership (01:18) - Helen and Eugenio discuss how sharing the CEO role alleviates pressure and allows for idea exchange and mutual support. Clear division of responsibilities (03:10) - They explain how they...

In this episode, David Jurcak , President of the iconic Grand Hotel on Michigan's Mackinac Island, shares insights into leadership, hospitality, and creating transformational guest experiences: The unique environment of Mackinac Island and its impact on guest experience (01:28) Creating transformational summertime experiences at the Grand Hotel (01:56) Daily traditions and rituals that enhanc...

In this episode, Richard "Ric" Lee, the concierge at the Intercontinental Mark Hopkins in San Francisco, shares his career journey in hospitality and what he's learned about providing hospitality with excellence. Early Career and Introduction to Hospitality (01:18) - Learn about Ric's start in the hospitality industry, influenced by his mother, and his early roles at the Fairmo...

This is part of our series on SingleThread. Listen to episode 1 here and episode 2 here. In this episode, Katina and Kyle Connaughton , founders, owners, and leaders of SingleThread , share their journey of building a renowned farm, restaurant, and inn, and discuss their philosophy on hospitality, innovation, and community stewardship. Staying motivated and inspired - Discover how Katina and Kyle...

This is part of our series on SingleThread. Listen to episode 1 here . In this episode, Katina and Kyle Connaughton , founders, owners, and leaders of SingleThread , share their unique perspectives on hospitality, which have led to their recognition as one of the best in the business. The Power of Place : Katina discusses how Healdsburg shapes their work and the importance of human connections in...

In this episode, Katina and Kyle Connaughton , founders, owners, and leaders of SingleThread , share their journey and insights that have shaped them into award-winning hospitality leaders. Listen now to learn about: Early Influences and Background (2:20) - Katina and Kyle discuss their early experiences with hospitality, including family influences and their time in Japan. The Role of Community a...

In this special sponsored episode, Dax Cross , CEO of Revenue Analytics , shares insights into the evolution of revenue management in hospitality. [00:22] - Dax's background and the origins of Revenue Analytics. [03:21] - Overview of Revenue Analytics. [04:14] - The benefits of cross-pollination of ideas from different industries. [05:57] - The transition from a consulting company to a softwa...

In this episode, Kristie Goshow , Chief Commercial Officer at KSL Resorts , shares insights on the evolving role of the Chief Commercial Officer in the hospitality industry and how a holistic approach can drive innovation, revenue, and guest satisfaction. Listen now to learn about: The rise of the Chief Commercial Officer in hospitality - Understand the importance of a holistic view combining sale...

In this episode, Ed Skapinok , Chief Commercial Officer at Appellation , shares insights on building a brand new technology infrastructure for a luxury hotel brand from scratch. Listen now to learn about: The importance of starting technology projects with the right questions. The benefits of having a blank slate to work with and how this approach can be applied to any organization. The staggering...

In this episode, Shelly Brown , an author , speaker , and former hotelier, shares insights on the importance of belonging in hospitality and how leaders can foster a culture of inclusion and safety. Introduction to the concept of belonging in hospitality - Understanding the fundamental need for belonging in hospitality and the importance of belonging for hospitality providers, teams, and guests. D...

In this episode, Dorothy Dowling , Managing Director of Horwath HTL, shares her insights on HITEC and the Commercial Strategy Conference coming up this week and discusses the importance of integrating marketing technology in the hospitality industry. Dorothy's perspective on the events - the importance of HSMAI as a community for professional growth, and the benefits of the overlap between HI...

In this episode, Dorothy Dowling , Managing Director of Horwath HTL, shares her insights on staying curious, continuous learning, and career development in the hospitality industry, including: The notion of a "curiosity quotient" and its importance  Balancing day-to-day responsibilities with personal growth The importance of networking and industry engagement  Investing time in volunteer...