Hospitality Daily Podcast

In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark Hopkins San Francisco , shares his journey in hospitality and the secrets to making guests feel special. Jose's Journey in Hospitality - Learn about Jose's 48-year career at the Top of the Mark bar and how he started in the hospitality industry. The Iconic Top of the Mark Bar - Discover the hi...

In this episode, Samantha Hardcastle , Founder & Creative Director at The Storied Experience , shares insights learned from Paul Zak on how neuroscience can enhance immersive experiences in the travel and hospitality industry. Listen now to learn about: Understanding Immersion in Experiences : Learn about the neuroscience behind what makes an experience truly immersive, including the roles of...

In this episode, Samantha Hardcastle , Founder & Creative Director at The Storied Experience , shares insights on how experiential hospitality can be enhanced by incorporating elements of play and creativity. Listen now to learn about: The importance of experiential hospitality - How experiential hospitality holds great potential for the industry. Learning from other experiences in tourism - T...

In this episode, Christian de Boer , Managing Director of Jaya House Hotels , shares his innovative approach to sustainability in the hospitality industry, demonstrating how hotels can embrace eco-friendly practices without compromising guest satisfaction. Christian's journey to sustainability (01:26) - Learn about the initial steps Christian took to ban single-use plastics in 2016 and the ch...

In this episode, Christian de Boer , Managing Director of Jaya House Hotels , shares his insights on the importance of TripAdvisor and other review platforms in the hospitality industry and how his hotel maintains an impeccable reputation. The significance of TripAdvisor (01:07) -Christian discusses the impact of TripAdvisor today. Avoiding negative reviews (03:00)—Jaya House has zero negative rev...

In this episode, Christian de Boer , Managing Director of Jaya House Hotels , shares how he rethought everything to create and provide a radically guest-focused experience that has earned his hotel a spot in TripAdvisor's top 25 hotels in the world for five consecutive years without a single negative review.  Listen now to learn about: The importance of a guest-focused experience - How Christ...

In this episode, Ashley Godfrey , a professor at the Escoffier School of Culinary Arts , shares her insights on crafting effective resumes and cover letters for the hospitality industry. Listen now to learn about: The importance of including a cover letter  Elements of an effective cover letter  Common mistakes in resume and cover letter writing  Tips for making your resume stand out  How to lever...

In this episode, Rob Paterson shares how to "manage up" to your boss, which is especially tricky in a hospitality environment.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, s...

In this episode, Rob Paterson shares insights on the importance of leadership training in the hospitality industry and how to develop leaders effectively. The importance of leadership training in hospitality - Rob discusses the critical role of leadership in hospitality and the current lack of investment in leadership development. Leadership training as insurance - Rob explains how leadership trai...

In this episode, Rob Paterson shares his insights on rapid promotions in the hospitality industry and how to navigate new leadership roles effectively. Listen now to learn about: Rob's career journey from starting at 18 to becoming a CEO. The common issue of rapid promotions in hospitality and the lack of proper training for new leaders. Research findings on the lack of management training in...

In this episode, Brett & Casey McManus , owners of Après Inn in Killington, Vermont, share their journey of becoming hoteliers and accidentally going viral on Instagram @Innvestors Listen now to learn about: The Accidental Journey into Hospitality: Brett and Casey discuss their unconventional path. Community Impact: The role of their hotel in the Killington, Vermont community and how they have...

In this episode, Michaelangelo L'Acqua , Global Director of Entertainment and Culture at SH Hotels and Resorts , shares insights on the evolving nature of human connection in relation to hospitality.  Listen now to learn about: Human Connection in Hospitality : Learn why hospitality will remain a bastion of human-to-human connections despite increasing automation.  The Essence of Luxury : Dis...

In this episode, Michaelangelo L'Acqua , Global Director of Entertainment and Culture at SH Hotels and Resorts , shares his insights on how creativity can elevate the guest experience in the hospitality industry. Listen now to learn about: Michelangelo's Unique Role (01:26) - Learn about Michelangelo's role as a creative director in the entertainment and culture space and how it dif...

In this episode, Jordan Hollander , co-founder of Hotel Tech Report , shares insights on the evolving landscape of hotel technology, including the changing buying process, key technologies to watch, and strategies for successful implementation. Listen now to learn about: The changing buying process for hotel technology - How buyers are becoming more sophisticated, and the shift away from trade sho...

In this episode, Penny Brown , Managing Director of the Burgh Island Hotel in England, shares insights into creating a unique and relaxing hospitality experience that helps guests disconnect from their busy lives and recharge.  Listen now to learn about: The importance of the arrival experience - How the journey to the hotel and the initial welcome with champagne sets the tone for relaxation. Inte...

In this episode, Penny Brown , Managing Director of the Burgh Island Hotel in England, shares why age diversity is important and the benefits of hiring older workers in the hospitality industry. Listen now to learn about: The current staffing challenges in the hospitality industry and typical hiring practices. The transient nature of young workers and the impact of high turnover on hotels. The lac...

In this episode, Simon Mais , CEO of EOS Hospitality , shares insights on attracting and retaining talented people in the hospitality industry. The biggest challenge in the hospitality industry (00:01) - Discover why attracting and retaining talent is a significant challenge in hospitality. EOS Hospitality's ethos: Humble and Kind (00:44) - Learn about the company's core values and how h...

In this episode, Simon Mais , CEO of EOS Hospitality , shares insights into the dynamic world of hotel operations and management. Listen now to learn about: Why management and operations matter in the hospitality industry (00:52) The appeal of a career in hotel operations (01:06) The importance of adaptability and excitement in operations roles (01:50) The role of revenue and accounting in success...

In this episode, Meredith Marin , CEO of Vegan Hospitality , shares insights on how to cater to vegan guests and the importance of plant-based options in the hospitality industry. Why catering to vegan guests matters (01:16) - Understanding the importance of inclusivity and the "veto vote" phenomenon. Common reasons people adopt a plant-based diet (08:22) - Health benefits, sustainabilit...

In this episode, Simon Mais , CEO of EOS Hospitality , shares how his company has developed a way to give back to the communities it operates in without reducing the profits of the hotels it manages. Introduction to the Community Impact Program (00:59) - Learn about the 1% impact fee charged to hotel guests and how these funds are allocated for community benefits. Local vs. National Impact (01:10)...

In this episode, Nikheel Advani , co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on excellence in hospitality and how to scale it across multiple properties. Guest Experience and Personalization (01:00) - Hear a story about a guest's feedback on the price of Diet Coke and how the team responded to enhance the guest experience. Scal...

In this episode, Nikheel Advani , co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on leveraging local culture and best practices in hospitality to create remarkable guest experiences. The Power of Local Culture in Hospitality - Learn how embracing the local culture and authentic interactions can enhance guest experiences. The Importance...

In this episode, Nikheel Advani , co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on how wellness and first impressions create an unforgettable guest experience. Listen now to learn about: The importance of first impressions in hospitality How Grace Bay Resorts integrates wellness into the guest experience  The therapeutic value of natur...

In this episode, Nikheel Advani , co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares his journey and insights on the power of leadership and mentorship in the hospitality industry. The importance of mentorship in career growth (01:14) - Nikheel discusses how mentorship has been a common theme throughout his career, starting with his father and conti...

In this episode, Dr. Matthew Olson , professor at the University of North Florida and director of the Taylor Leadership Institute, shares insights on what it takes to excel in leadership and how to empower others effectively. Introduction to Dr. Matt Olson and his role (01:42) - Learn about Dr. Olson's background and his work at the University of North Florida. Defining Leadership and Its Imp...