Hospitality Daily Podcast

In this episode, Emily Goldfischer , founder and editor of hertelier , interviews Amanda Frasier , President of Standards & Ratings at Forbes Travel Guide . Listen to hear insights into her career journey, the Forbes rating system, and the evolution of luxury travel. Timestamps: (00:00) Introduction  (01:20) Amanda's background in hospitality (04:34) The world of hotel ratings (08:46) Cha...

In this episode, Kainoa Horcajo , founder and principal at Mo'olelo Group , shares insights on integrating culture into hospitality to benefit everyone. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to yo...

In this episode, Matthias Huettebraeuker interviews Hans Meyer , the co-founder and managing director of Zoku , about how to cultivate a culture of innovation. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to...

In this episode, Matthias Huettebraeuker interviews Hans Meyer , the co-founder and managing director of Zoku , about what he is observing in the market today. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to...

In this episode, Matthias Huettebraeuker interviews Hans Meyer , the co-founder and managing director of Zoku , about the process he used to bring innovation to hospitality. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode...

In this episode, Matthias Huettebraeuker interviews Hans Meyer , the co-founder and managing director of Zoku .  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free ....

In this episode, Matthias Huettebraeuker interviews Hans Meyer , one of the initial creators and founding partners of citizenM, before he co-created his latest company, Zoku . Here, Hans shares insights into citizenM's groundbreaking approach to hospitality, and the importance of focusing on customer needs over industry norms. A few more resources: If you're new to Hospitality Daily, sta...

In this episode recorded in January 2025, David Jackson , President & CEO of the Boone Area Chamber of Commerce , shares how hotels became lifelines during a hurricane and how collaboration and hospitality are driving the region's long-term growth. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest...

Josiah Mackenzie shares the news of Hospitality Daily being voted the #1 hospitality podcast for 2025 and invites you to participate. Message Josiah here on LinkedIn or email your thoughts or suggestions here . A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and...

In this episode, Frits van Paasschen , former CEO of Starwood Hotels & Resorts, shares his thoughts about technology and AI in hospitality today. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox...

In this episode, Frits van Paasschen , former CEO of Starwood Hotels & Resorts, shares insights and updates from his book,  The Disruptor's Feast . A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to you...

In this episode, Frits van Paasschen shares what he learned about building trust and a culture of innovation when he was the CEO of Starwood Hotels & Resorts. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered...

In this episode, Frits van Paasschen , former CEO of Starwood Hotels & Resorts, shares lessons from his career journey, as well as the importance of mentorship. Buy  The Disruptor's Feast Follow Frits on LinkedIn A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my s...

In this episode, Josiah Mackenzie , founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of hospitality and how it can ultimately enhance guest experiences and career opportunities. Also see: A new chapter for me A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comm...

In this episode, Sarah Dandashy, an award-winning concierge and thought leader in travel and hospitality, shares insights from her TEDx talk, "The Secret to Making Someone Feel Special," and discusses the importance of genuine connection. Watch Sarah's TEDx talk: The Secret to Making Someone Feel Special See our other episode with Sarah: Mastering Media: How I Became An In-Demand Tr...

In this episode, Emily Goldfischer , founder and editor of hertelier , interviews Candice D'Cruz , Vice President of Luxury Brands at Hilton.  Read on hertelier - Maximizing Your Mentorship Experience: A Guide For Mentees If you missed it, check out Personal News + Changes Coming to Hospitality Daily A few more resources: If you're new to Hospitality Daily, start here .  You can send me...

In this episode, Marc Schwarz , Director of Service at Thrive Hospitality , shares what "disruptive hospitality" means to him - and why it's so important. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode del...

In this episode, Marc Schwarz , Director of Service at Thrive Hospitality , shares what he's learned about effective training. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscri...

In this episode, Marc Schwarz , Director of Service at Thrive Hospitality , shares hospitality lessons from an unexpected role that we can all learn from. Also see:  Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz Creating Alchemy with Ian Schrager (And How Hospitality Needs to Change) - Ben Pundole, PUBLIC Hotels A few more resources: If you're new to Hospitality Da...

In this episode, Marc Schwarz , Director of Service at Thrive Hospitality , shares what he learned working at Land Rover that we can all learn from. Also see:  Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz The Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz From Ferraris to Fine Art: Crafting Joy Through Design - Lily Ackerman A few more resources...

In this episode, Marc Schwarz , Director of Service at Thrive Hospitality , shares his experiences working with the legendary hotelier Ian Schrager and the unique culture at Morgan's Hotel Group. Also see:  Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz Creating Alchemy with Ian Schrager (And How Hospitality Needs to Change) - Ben Pundole, PUBLIC Hotels Working with...

In this episode, Marc Schwarz , Director of Service at Thrive Hospitality , shares what he's learned about a life and career in hospitality. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox eac...

In this episode, Colin Nagy , a global strategy executive and travel writer, shares why and how he travels, what's catching his attention, and the opportunities he sees in hospitality today: (00:00) Introduction  (02:13) Colin's early travel experiences (05:16) Why Colin travels thoughtfully (07:29) Fascination with the Middle East and Japan (10:40) Why Colin writes about travel (12:18)...

In this episode, Leigh Silkunas , Founder and CEO of 1AX Consulting , breaks down what it means for hotels to be culturally relevant—and why it’s easier (and more powerful) than you think. From tapping into real-time trends to leveraging cultural moments like Taylor Swift’s record-breaking tour or the rise of ‘set jetting,’ Leigh shares how hotels can stay top-of-mind by aligning with what’s happe...

In this episode, Leigh Silkunas , Founder and CEO of 1AX Consulting , takes us through her journey in hospitality—from the childhood moment that sparked her love for the industry to her unexpected pivot from revenue management to digital marketing. She shares invaluable insights on career growth, the power of mentorship, and how embracing change led her to build a consulting firm that has helped o...